Luxury Apartments in Austin, TX

Page 4 of 5: businesses ranked 301-400 of 436. Start from the top.

Henderson on Reinli

#301

67

Henderson on Reinli

4.3(19)✓ Google-verifiedPublishes prices

Most residents praise the new units, clean spaces, and genuinely engaged staff who make a point of introducing themselves and solving problems. Weaknesses are real: elevators have failed for weeks at a time, WiFi drops regularly, and maintenance sometimes enters without warning. These issues are serious enough to deter anyone working remotely or with mobility concerns, but don't overshadow the general experience for others.

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Tisdale at Lakeline Station

#302

57

Tisdale at Lakeline Station

3.5(88)✓ Google-verifiedPublishes prices

Recent tours are consistently smooth, with staff like Courtney, Kitzie, and Jaiden praised for patience and knowledge. Residents and visitors rave about modern finishes and amenities like the gym, pools, and rooftop lounge. However, current residents report serious post-move-in problems: management stops responding, security doors stay broken, fire alarms trigger multiple times monthly, and policies disclosed during leasing (free EV charging, door access) are enforced differently after signing. One 12-hour shift nurse paid application fees, received no communication despite repeated contact, had her approved lease cancelled by the office, and the fees were retained. Some residents feel new management and ownership have deprioritised their concerns in favour of tour experience and ratings.

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AMLI 300

#303

67

AMLI 300

3.9(76)✓ Google-verifiedPublishes prices

Most residents praise the leasing team (Heather, Chase, Miriam, Chris, Daulton) for turning the application process into a pleasant experience, and maintenance responds fast when issues arise. The Old West Austin location works well for those who want walkable access to downtown amenities, the trail, and nearby shops. One resident flagged that train noise is worse than advertised and not ideal for light sleepers. A handful of reviewers also note the building feels older and pricey for what it offers, though others see it as competitive for downtown. Staff consistency varies: while most interactions are warm and professional, one long-term resident described a leasing employee as visibly stressed and rude across multiple encounters. Maintenance staff like Antonio earn specific praise for thoroughness. Common positives include the resort pool, free garage parking, and the cozy atmosphere despite the property's age.

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Bridge at Saffron

#304

60

Bridge at Saffron

4.1(18)✓ Google-verified

Move-in and touring runs smooth when staffers like Caleb or Emerie handle your visit, and the brand-new units with modern finishes and resort pool draw consistent praise. But deposit returns lag or vanish, front-desk courtesy varies sharply, and promised referral credits can be denied on technicalities. Pet owners note the community does cater well to their needs.

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Short Hills South

#305

67

Short Hills South

4.1(31)✓ Google-verifiedPublishes prices

Most tenants praise Short Hills South for responsive, caring management (notably Danielle and Taylor) and quick maintenance. Apartments feature quality finishes, patios, and storage; the setting feels calm and peaceful for many. A minority report concerns about the surrounding neighborhood's safety and early-stage noise issues between units, though some cite price and location as compelling reasons to stay.

Luxury Apartments

Residences at Rubi

#306

67

Residences at Rubi

4.7(26)✓ Google-verified

Brand-new luxury apartments in Montopolis with strong finishes and a convenient downtown-adjacent location draw praise from touring guests and early residents. However, a management change to Greystar has created tension: while leasing staff remain friendly, current residents report a colder, more transactional atmosphere, thin walls, limited pet infrastructure, and parking frustrations that undercut the initial promise.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Parkview Terraces

#307

65

Parkview Terraces

3.9(139)✓ Google-verified

Five-star reviews highlight the leasing team, particularly Rosa, Lizbeth, and Hillary, for warmth and smooth move-in processes. Reviewers praise spacious units, walkable location, and recent improvements to gates and landscaping under new management. Persistent complaints center on maintenance neglect dating back years: AC failures, mold, pest infestations ignored for months, work orders closed without completion, and unannounced entry. Tenants report thin walls, dirty hallways, and an unresponsive office that rarely returns calls. Recent 5-star reviews suggest improvement, but older complaints of slow repairs, deposit holds, and poor follow-up remain unresolved in other accounts.

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Volume Apartments

#308

67

Volume Apartments

3.9(168)✓ Google-verified

Residents consistently praise the staff, especially Property Manager Mykala and Assistant Manager Andres, for their attentiveness and willingness to solve problems quickly. The location, affordable rent, and pet amenities draw strong approval, along with functional units, reliable maintenance response, and a sense of security. However, a significant minority report serious pest issues, disruptive neighbors with slow management response, unexpected parking policy reversals, and disputed move-out charges. The split between five-star and one-two-star reviews suggests the experience depends heavily on which unit you occupy. Maintenance and laundry systems work well, and the community events and quiet atmosphere appeal to long-term residents. The real friction points are pest control consistency, conflict resolution between neighbors, and billing clarity after checkout. Prospective tenants should ask directly about current bug concerns and get lease terms in writing, especially around vehicle registration limits.

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Muse at SoCo

#309

67

Muse at SoCo

4.0(298)✓ Google-verifiedPublishes prices

The property offers strong walkability along South Congress and draws praise for some leasing staff, but residents report systemic problems that outweigh location appeal. Elevator breakdowns occur every other week in upper floors, maintenance requests sit unaddressed for months, and units arrive uncleaned with safety hazards like broken electrical outlets and inoperable appliances. Guest parking costs ($25 for two hours, $57 for a day) and resident parking fees ($75-80 monthly) are steep and strictly enforced. Management disputes and security deposit non-return have escalated to collections without proper notice, and mold, water damage, and package theft have been documented. While individual leasing team members like Jamie and Nicholas earn consistent praise, front-office responses to escalating issues follow a robotic pattern of deflection. The $350 one-pet fee and $20 monthly pet rent reflect premium positioning, yet numerous reviews describe the property as unfinished and poorly maintained despite its luxury branding. Residents cite inconsistent security presence and unhoused individuals in stairwells as safety concerns. A pattern of rapid move-outs and turnover suggests the issues are not isolated complaints but structural problems with management accountability and property upkeep. The wide gap between five-star reviews (many from first-time reviewers) and detailed, substantiated one-star accounts raises questions about review authenticity.

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Polo Club

#310

56

Polo Club

3.2(215)✓ Google-verified

Polo Club's 3.2-star rating masks a stark divide: 37% five-star and 37% one-to-two-star reviews. Long-term residents describe a building plagued by recurring water loss, failed A/C repair, and pest issues, with staff turnover so frequent that some reviewers name six different management companies in nine years. Recent management has improved responsiveness, but the underlying infrastructure-80s-era plumbing and aging units-continues to fail residents paying up to $1,300 monthly for one-bedroom apartments. The property offers basic amenities (pool, fitness center, covered patios, free parking) and sits in a convenient north Austin location, but complaints consistently center on maintenance delays ranging from weeks to months, mold and pest control requiring repeated requests, and no compensation offered for uninhabitable conditions. One tenant reported non-return of deposits; another described a manager's family member placed in her apartment without consent. Safety complaints and thin-walled units amplify dissatisfaction.

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Logan's Mill

#311

66

Logan's Mill

3.8(250)✓ Google-verified

Most residents praise the staff, especially Veronica and Katie, for handling the leasing process smoothly and responding quickly to maintenance requests. The grounds stay clean and the pool draws positive mention, creating a generally peaceful living environment. A critical 3-star review from a long-term resident raises serious safety issues: a car theft in June 2024, attempted break-ins, and proximity to a homeless encampment now affecting daily life. This concern stands apart from the overwhelmingly positive experience reported in other reviews.

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Argosy at Crestview

#312

66

Argosy at Crestview

4.0(105)✓ Google-verified

Most long-term residents praise quick maintenance response, attentive staff like Alix and Shelby, and a welcoming vibe that feels homey. The property offers good value for the location and amenities, with quiet neighbors and well-maintained common areas. However, recent complaints center on office staff rudeness (one named individual named repeatedly), recurring pest problems in units, and porch theft. Rent increases and outdated appliance replacements are also cited. This split reflects both strong operational pockets and frustrating gaps in management accountability. Pack theft from porches stands out as a persistent security gap. Staff quality varies notably. Some long-time residents report the complex has shifted character recently. Maintenance itself is consistently praised as competent and fast.

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Auro Crossing

#313

60

Auro Crossing

3.6(255)✓ Google-verified

Auro Crossing draws strong praise for individual managers Ty and Ms. Crawford, with residents highlighting their care and dedication to events and problem-solving. However, experiences fracture sharply: many residents praise clean grounds and responsive work orders, while others report months-long repair failures (washer, AC, electricity), a broken rent payment system that generated hundreds in late fees, office hours not being honored, and pervasive noise from neighbors playing music late into the week.

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The Addison Apartments

#314

55

The Addison Apartments

3.5(216)✓ Google-verified

The complex suffers from serious infrastructure failures. Residents report water outages lasting months, consistently lukewarm showers, inoperable elevators for weeks, and no working security cameras despite package and vehicle theft. While small maintenance requests are handled quickly and staff remain polite, management ignores major problems and aggressively pursues move-out charges including depreciated paint and appliance "resurfacing," often threatening collection action to force payment. A small minority praise the location and certain staff, but the overwhelming picture is of a property that collects full rent while delivering unreliable utilities, tolerates open gates, and weaponizes billing disputes against departing tenants.

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Village Oaks

#315

59

Village Oaks

3.2(195)✓ Google-verifiedPublishes prices

Staff praise centers on leasing agent Samone and the maintenance team, who are consistently described as responsive and professional; most residents report smooth move-ins and a quiet setting. Behind the scenes, aging systems undermine satisfaction: hot water fails, AC struggles to cool, water pressure is low, shared boilers cause mineral buildup, and keypads occasionally lock residents out of units. Landscaping and package theft were resolved, but core infrastructure issues persist. The property attracts residents who prioritize convenient location and staff warmth over modern amenities. Eviction disputes cloud the picture, with two detailed complaints citing miscommunication, management-staff misalignment, and frustration over lease document clarity for roommates.

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10X Living at Grandview

#316

65

10X Living at Grandview

3.8(375)✓ Google-verifiedPublishes prices

The community's physical setting and initial move-in impressions drive loyal reviews, but residents consistently report weeks-long maintenance backlogs, unrepaired air conditioning units, and staff unresponsiveness that undermine the luxury positioning. Pool and views attract genuine enthusiasm, though common areas deteriorate between cleanings and package theft plus broken security cameras frustrate those who expected premium protections. When individual staff members engage directly, residents feel heard; leasing staff like Isabelle and maintenance technician Fabian earn specific praise. However, systemic issues-broken windows left unrepaired at move-in, mold and centipedes in units, unfixed appliances after months-suggest the property operates in crisis management mode rather than preventive upkeep. High utility pass-throughs and mandatory amenity fees inflate quoted rent substantially.

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Villas de Sendero

#317

68

Villas de Sendero

4.3(33)✓ Google-verified

Residents consistently praise the office staff for warmth and attentiveness, and note marked improvements since management changed. Maintenance was slow on some repair requests, and isolated complaints about pests and mold emerged, but most recent reviews highlight affordable rent and a genuinely welcoming feel.

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The Zenith

#318

64

The Zenith

3.9(35)✓ Google-verified

Brad and Will, the maintenance team, earn consistent praise for same-day or next-day repairs and genuine care for residents and their pets. Brandi and CK handle leasing with patience and professionalism. The units feel modern and well-kept, and staff across the board go beyond expectations. However, security is lax. Residents report $600+ in package theft and bike theft, plus homeless access to the building. Management is stretched across multiple Austin properties, creating slow responses to non-emergency issues. Mandatory building WiFi costs $60 monthly, valet trash is $25 monthly, and minor quality-of-life fixes have stalled for months.

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Agave Falls Apartments

#319

58

Agave Falls Apartments

3.3(287)✓ Google-verified

Strong leasing experience and reliable maintenance staff make a good first impression, but long-term residents report mounting problems: mold hidden under paint, pest invasions through HVAC, trash accumulation, and an office that responds better in person than by phone. Newer renters praise the pools and amenities; those who stayed multiple years describe a community that started well then declined.

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AMLI Downtown

#320

62

AMLI Downtown

3.9(90)✓ Google-verifiedPublishes prices

Strong maintenance and leasing staff earn loyalty from residents who value floor plan size and downtown walkability at a fair price. However, a relocated off-site leasing office, frequent elevator breakdowns, chronic package theft, and poor communication during lease renewals frustrate long-term tenants. The building feels dated despite renovation, and management can be dismissive of resident concerns. Standout staff like Heather and Alejandro provide white-glove service during move-in and repairs, but this personal touch doesn't offset systemic issues: no on-site presence to troubleshoot packages, security, or quick problems. First-timers and those staying short-term report positive experiences; renewing residents cite communication avoidance and policy rigidity as dealbreakers.

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Copperline at Village Oaks Apartments

#321

59

Copperline at Village Oaks Apartments

3.2(606)✓ Google-verified

Word-of-mouth leans heavily on staff: CJ, Yanet, and Devan consistently earn five-star praise for patient leasing tours and attentive follow-up. Residents also report fast maintenance response and a well-kept community feel. However, two detailed recent reviews flag roach and rat infestations that persisted for weeks despite repeated office requests, with one appliance still broken after two months and no resolution. The split reflects this tension: five-star reviews celebrate the experience of moving in and the grounds; one-star complaints focus on crisis management once residents are locked into a lease. The low response time for pest control and maintenance gaps suggest the office excels at first impressions but struggles under pressure.

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The Orion Apartments

#322

59

The Orion Apartments

3.5(185)✓ Google-verifiedPublishes prices

The Orion's leasing team earns consistent praise for speed and personal attention, but long-resident reviews tell a story of systematic neglect. Work orders sit open for months while management marks them complete without visiting; pest complaints go unanswered for years; dumpsters overflow continuously; and maintenance failures-leaking ceilings, broken ACs in 80-degree heat, rat infestations-get excused or postponed indefinitely. Recent management turnover (at least four companies in a year) has sparked brief optimism, with some tenants noting Nautica Phillips and Gloria's willingness to listen, yet the pace of actual fixes remains glacial for current residents, many of whom report overcharging and minimal office availability. The property itself has good bones: locations near parks and trails, walkable amenities, affordable rents, and units with modern finishes. New management acknowledges the backlog publicly and has reopened the pool and resolved dumpster pickups. Tenants considering a move should know the lease requires air filters and maintenance response, which the complex does not reliably provide. Pet owners see no specific care mentioned in reviews, though dog waste and flea/tick issues appear in yards.

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Wind River Crossing

#323

59

Wind River Crossing

3.3(177)✓ Google-verifiedPublishes prices

Long-term residents praise quick maintenance response and genuine staff care, with Aurora and the maintenance crew earning specific recognition for professionalism and kindness. Newer tenants and critics report serious infrastructure problems: water shutoffs lasting days, shared boiler systems leaving buildings without hot water, roach infestations, and bungled renovation work (siding crews cutting into bedrooms, patio doors left unable to close). The fence removal has created open-access security issues. The split between glowing five-star reviews and scathing one-star accounts reflects stark differences in either tenure, unit condition, or luck with service requests. Prices range from $669 to $773 for one-bedroom units, and the location near the Arboretum and Domain appeals to some. Pet owners report that cats help control rodent issues. Staff responsiveness shines in the leasing office, but the underlying systems-water infrastructure, pest control, construction oversight-appear strained or neglected. Several reviewers note the property is showing its age.

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Avonmora

#324

66

Avonmora

3.9(412)✓ Google-verifiedPublishes prices

José and Jorge, staff members at the front office, drive a significant portion of five-star reviews by offering genuine help with technical issues, work orders, and resident questions. However, the property struggles with pest control failures, a frustrating AI booking system that caused appointment mix-ups, and limited gym hours that exclude working residents. The three-to-four-star segment reports dirty units, non-functional AC, and minimal effort to showcase amenities during tours. Pet owners should note the gym's office-hours-only schedule means evening workouts are unavailable, though the property lists a dog park.

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Belterra Springs Apartments

#325

64

Belterra Springs Apartments

4.0(57)✓ Google-verified

Long-term residents praise the location in Belterra, the sense of community, and staff members by name like Brandy and Leigh. However, recent reviews surface serious cracks: mold dismissed as dirt, work orders stuck for weeks, gym equipment left broken, maintenance understaffed, and move-out billing sent to debt collectors without warning. The experience feels divided between those who bonded with staff and amenities versus those frustrated by slow repairs, passive-aggressive communication, and the gap between "luxury" marketing and actual upkeep. Safety and maintenance problems dominate the most detailed complaints. Reviewers report pest control fees charged despite slow response, package theft unaddressed, and only two maintenance technicians covering eight buildings. Lease confusion and deceptive renewals add to the frustration. The property has loyal residents, but newer arrivals or those facing emergencies encounter an overwhelmed system and management that prioritizes landscaping over tenant issues.

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Crosstown Apartments

#326

62

Crosstown Apartments

3.8(68)✓ Google-verified

Most residents praise Alejandro and the leasing team for genuine, patient service through the entire rental process, with quick maintenance responses and a lively event calendar. The complex feels modern and well-maintained, and many renters say they were genuinely happy to call it home. However, a vocal minority report serious tensions: aggressive towing with high fees even for compliant residents, persistent noise complaints that management allegedly ignores, and what affordable housing residents describe as predatory fee structures and rigid payment enforcement. These disputes escalated to police involvement and code compliance investigations in at least one case.

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Preserve at Wells Branch Apartments

#327

65

Preserve at Wells Branch Apartments

3.9(209)✓ Google-verifiedPublishes prices

Most residents report friendly staff and speedy maintenance, with clean grounds and a peaceful setting close to shops and I-35. A significant minority describe management dismissiveness over serious problems, recurring water outages, structural safety questions, and wildlife intrusions that went unresolved despite requests. Named staff members Jaqueline, Lizzie, Timothy, Jacky, Yeny, and Matt drew specific praise for helpfulness and customer service. However, some tenants report their concerns ignored or met with "attitude," and a few mention maintenance arriving late or incompletely addressing issues like HVAC leaks and balcony safety.

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Reveal at Onion Creek Apartments

#328

65

Reveal at Onion Creek Apartments

4.4(73)✓ Google-verifiedPublishes prices

Strong maintenance team and modern spaces draw praise, but security and facility upkeep concerns linger. Adan, Mando, Karel, and office staff (Morgan, Angela) earn repeated recognition for fast emergency response and professional repairs. Renovations have improved the feel of units and common areas. However, residents report vehicle theft despite gated access, persistent humidity and mold damage in units, frequent pool closures without notice, and dirty hallways and elevators. One resident paid over 3k in losses to mold; another had a garage gate damage her car. These gaps between advertised luxury and day-to-day experience divide satisfaction sharply. Pet owners here contribute to grounds issues: dog waste left uncleaned in walking areas and building entrances. Deliveries and trash collection are inconsistent. Security concerns, building maintenance lapses, and amenity availability seem to overshadow staff effort for longer-term residents.

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Alma Cherrywood

#329

65

Alma Cherrywood

4.2(53)✓ Google-verified

Alma Cherrywood draws strong praise for newer leasing agents like Gabriela and recent maintenance improvements under Adrian, with residents feeling heard and respected. However, serious complaints persist: one tenant documented rodent feces, German cockroaches, and filth throughout the unit; another reported open drug use and harassment on the property alongside management's neglect. Staff quality and property conditions appear uneven across both time and tenure. When leasing works well, the experience is smooth and welcoming. When maintenance fails or tenant safety issues arise, management response seems inconsistent and sometimes punitive. Recent positive reviews focus on specific staff; older ones cite ongoing pest, cleanliness, and security problems that suggest systemic rather than isolated failures.

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Lotus Village Apartments

#330

59

Lotus Village Apartments

3.3(186)✓ Google-verified

Half of Lotus Village's reviewers report excellent experiences driven by attentive staff and swift maintenance fixes under new management. The other half describe a complex struggling with cockroaches, delayed repairs, and neglected amenities, though recent reviews suggest conditions are improving. Staff members like Andis, Eddy, Felipe, Junior, Edith, and Brenda consistently earn praise for speed and professionalism. However, older reviews document months without pest control or repeated visits to address the same issues. The property underwent ownership changes that reviewers note have affected both service quality and pricing.

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Sage Hill Apartment Homes

#331

67

Sage Hill Apartment Homes

3.9(271)✓ Google-verified

Sara and the leasing office earn consistent praise for warm, detailed tours and genuine willingness to work within budgets. The property itself draws admiration for affordability, cleanliness, and a respectful resident community. Behind this welcome, however, some residents face serious issues: pests appearing weekly, broken air conditioning units, and structural problems that management reportedly will not resolve without enforcing lease penalties, leaving frustrated residents trapped.

Luxury Apartments

Terrazzo

#332

59

Terrazzo

3.1(227)✓ Google-verifiedPublishes prices

The office team earns genuine praise for friendliness and responsiveness, and the location near the Arboretum and Domain appeals to many. However, numerous tenants describe a stark divide: maintenance requests either go unfixed for months or receive cosmetic fixes that fail within days (doors, screens, AC). Residents report arriving to tour appointments with no greeting, misleading lease terms, and pest problems left untreated despite multiple complaints. While some praise quick help with repairs, many more say maintenance staff look at issues and leave without action, then face exit fees for damage the complex failed to repair. Several tenants who've been there months report the same unit-level breakdowns repeating. Whether a leasing visit goes smoothly or you face a long repair delay appears inconsistent, making the experience feel unpredictable.

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Canyon Springs at Bull Creek

#333

59

Canyon Springs at Bull Creek

3.6(61)✓ Google-verified

Residents praise the scenic Bull Creek location, quiet grounds, and friendly leasing staff, with several noting fast approval processes and helpful tours. However, recent reviews reveal significant frustration: maintenance backlogs stretch weeks, aging appliances fail repeatedly, and management has been accused of poor communication and dismissive behavior toward serious issues like water damage and mold. Staff consistency appears pivotal to satisfaction.

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Palo Verde

#334

65

Palo Verde

3.8(155)✓ Google-verifiedPublishes prices

Palo Verde draws consistent praise for its leasing team (particularly Andrea King, McKenzie, and Tim), fast maintenance response, and appealing grounds with a resort-style pool and dog amenities. Yet noise complaints go unresolved despite quiet hour policies, phone lines are hard to reach, and departing residents report aggressive billing practices with charges tied to wrong units-a pattern suggesting operational gaps that undercut the polished first impression. The complex suits people seeking modern, spacious apartments in a pet-friendly setting with community events and fitness options. Its location near Barton Creek Greenbelt and Belterra Village appeals to active residents. However, those noise-sensitive or concerned about move-out transparency should weigh the risks carefully.

Pet-Friendly ApartmentsLuxury Apartments

The Axel

#335

65

The Axel

3.8(522)✓ Google-verifiedPublishes prices

Most residents praise the office staff's responsiveness and the cleanliness of units and grounds, with several naming David and John as standouts. However, significant complaints focus on hidden fees beyond advertised rent (over $200 in undisclosed charges), pest problems including cockroaches, and additional costs ($500) for renewals or unit changes.

Luxury Apartments

Villages at the Domain

#336

62

Villages at the Domain

3.6(290)✓ Google-verifiedPublishes prices

Residents consistently praise Herme and Jasmine's responsiveness, the walkable Domain location, and clean amenities, but a persistent fire alarm problem triggered nightly for months has eroded satisfaction. The complex is the most affordable in the Domain, yet tenants report dated systems, long parking treks, and strict guest parking rules; a handful describe poor treatment from management during lease disputes. Maintenance responds quickly to requests, and community events are free. However, infrastructure feels aging (appliances, elevators), and the fire alarm failures go unexplained. Some reviews from months ago suggest staff hostility during rent negotiations and lease transfers, though recent reviews focus on alarm fatigue over personnel conflict.

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Sutton Apartments

#337

58

Sutton Apartments

3.3(243)✓ Google-verified

Half the reviews praise Chris and the leasing team for attentive service, citing quick responses to damage claims and a welcoming office experience. The other half report serious maintenance failures, particularly unresolved pest infestations lasting years, broken appliances left unfixed, and inconsistent rental pricing between visits. Safety concerns (weekly police calls, fires, crime) and inadequate parking compound the frustration. Management quality appears to swing dramatically by staff. Residents praising recent renewals cite improved service under the current team, while longer-tenure complaints describe years of neglect and multiple manager turnovers. Get all pricing and lease terms in writing before committing.

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Urban North Apartments

#338

57

Urban North Apartments

3.4(94)✓ Google-verifiedPublishes prices

Long-term residents consistently praise the maintenance response time, secure parking garage, and pet policies, with Danielle and Jane earning repeated recognition for helpfulness. However, a cluster of one-star reviews from mid-2024 flags severe pest infestations, questionable deposit practices, unprofessional management conduct during move-out, and a long list of add-on fees that frustrated tenants felt went unserviced (valet trash collection, in particular, was paid but not delivered). Sound insulation remains a liability. Several reviewers report hearing neighbors clearly through walls and floors. While amenities such as the pool, gym, and clubroom are well-maintained when accessed, the deposit refund process appears inconsistent and contentious, and management tone shifts notably when disputes arise, deterring prospective residents who observe unhelpful leasing interactions.

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Brixton South Shore

#339

64

Brixton South Shore

3.9(123)✓ Google-verified

Staff attentiveness stands out: maintenance responds within hours, and certain leasing team members genuinely engage with residents. Apartments themselves are well-designed with quartz counters, stainless steel, high ceilings, and balconies with views. The real friction point is parking. Management drastically cut visitor spaces to five or ten spots across 100+ units, applied unclear signage, and operates an aggressive towing system that catches even properly registered vehicles. Fees stack ($150 reserved spot, $4 daily visitor pass), and multiple residents report feeling the property prioritizes parking revenue over resident experience. Maintenance quality and staff warmth don't fully offset management's parking decisions and how those changes were communicated. A five-year resident confirms the building is well-maintained and the neighborhood feels secure behind the gate. Short-stay visitors and those without dedicated parking should expect friction. One leasing staff member received a complaint about rudeness, suggesting inconsistency. Pest complaints and occasional elevator failures were mentioned but not pervasive.

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Lively At Gilbert

#340

61 low data

Lively At Gilbert

5.0(4)✓ Google-verifiedPublishes prices

All four reviews are five-star. Residents and tours mention staff warmth and quick maintenance response, with particular praise for Ariana, Amber, and Ronya. Units are described as cute and well-kept. Data is limited to four reviews.

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The Flats on San Felipe

#341

58

The Flats on San Felipe

3.5(145)✓ Google-verifiedPublishes prices

Residents who stay long-term often praise the location, amenities, and maintenance staff like Frank and Gloria. The community appeals to those who value affordability and proximity to shopping. However, chronic problems undermine daily life: roaches persist despite calls, neighbors ignore lease rules with management's indifference, and car break-ins are frequent. Office staff are inconsistently responsive, sometimes dismissive to occupants not on the lease, and disputes over damage liability and rent increases leave many feeling disrespected. Staying here requires tolerance for noise, security risks, and unpredictable management. The dog park and fitness center are bonuses, but pest control, noise enforcement, and reliable reception desk coverage fall short. Long-term residents tend to decide not to renew.

Pet-Friendly ApartmentsLuxury Apartments

Railyard Apartments

#342

63

Railyard Apartments

4.7(13)✓ Google-verified

Most residents praise the downtown location, renovations, and staff warmth, particularly naming Amanda and Shauna as exceptional managers. One long review documents serious move-in failures, staffing gaps, and pest issues, claiming the "luxury" label is misleading and resulted in expensive problems.

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Sur512

#343

64

Sur512

3.8(328)✓ Google-verified

The leasing team earns consistent praise for helpfulness during tours and the signing process, with staff like Rashod, Miriam, and Diane singled out by name. Once moved in, however, residents face a stark divide: apartments themselves are well-finished, but maintenance failures and safety issues dominate complaints. Mold appears repeatedly, appliances break within weeks, and residents report the management becomes distant. Broken elevators, non-functional gym equipment, pool neglect, and lack of security (homeless individuals entering buildings, cars broken into) underscore a pattern of deferred upkeep despite amenity fees. Communication deteriorates sharply post-move-in: calls route through an AI system, emails go unanswered for days, and emergency maintenance is slow or unresponsive. Management's responsiveness to specific residents (one reviewer noted Rashod's urgent response to harassment) suggests selective attention rather than systematic care. The building itself appears divided in quality and security, with the south building cited as particularly neglected. For renters on a budget, monthly charges for non-working amenities compound frustration. Former residents also report difficulty obtaining proof-of-residency documents for future applications.

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Bridge at Asher Apartments

#344

64

Bridge at Asher Apartments

3.8(255)✓ Google-verifiedPublishes prices

Many residents credit Brenan, Ashley, and Kristen in the leasing office for patient, professional guidance through application and move-in. The property offers a large pool, dog park, and outdoor fitness area that residents value. However, persistent complaints centre on maintenance: long waits (months for fixes), unscheduled visits that inconvenience residents, language barriers preventing repairs, and hallway cleanliness issues including a reported cockroach infestation. One resident described sleeping with their bedroom door open for over a year due to a cleaning failure. Management responses are perceived as generic and dismissive, not addressing the root problems. Renters with straightforward leasing needs and those who rarely need maintenance service tend to feel satisfied here. Those requiring frequent maintenance support, living in older sections, or sensitive to noise should think carefully before signing.

Luxury ApartmentsPet-Friendly Apartments

Avana SoCo

#345

62

Avana SoCo

3.7(454)✓ Google-verified

Living at Avana SoCo runs hot and cold. Some residents praise quick maintenance fixes and friendly staff, but many encounter unresponsive management, weeks-long repair delays, and broken systems (AC, dryers, gates). Recent staffing changes, including new maintenance head Jerry Nance, appear to have improved operations for some, though complaints about vehicle break-ins, predatory towing fees, and inconsistent trash service persist. The property's leasing team divides opinion. Individual agents like Chris and Raya earn personal praise for warmth and follow-through, but the office collectively struggles with administrative errors, move-in mishaps (missing keys, wrong garage assignments, broken dryer units at check-in), and poor responsiveness to calls. Pet owners find dog stations and the pet-friendly designation, but broader property maintenance-landscaping damage to cars, pool closures, pest delays-undermines the luxury price tag.

Luxury ApartmentsPet-Friendly Apartments

Folio Apartments

#346

54

Folio Apartments

3.3(271)✓ Google-verifiedPublishes prices

Leasing tours here can be smooth, and new residents report quick fixes for urgent maintenance calls. The fitness room and multiple pools draw praise, as does the North Austin location near the Domain. But staying reveals structural problems: thin walls transmit neighbor noise relentlessly, bedrooms stay hot despite AC running, appliances age poorly and break, and parking spaces are cramped. After you sign, management shifts-complaints about noise violations and broken equipment go unaddressed, security concerns after garage break-ins linger for weeks, and gate failures happen regularly. Residents face high move-out fees and challenged security deposits, often backed by the corporate owner (Greystar). The dog parks lack proper drainage and maintenance; raccoons overrun trash bins nightly; and building systems struggle with basic tasks like lighting poolside areas or preparing for winter weather. Office staff have been described as indifferent to resident problems once leases are signed. Multiple residents regret moving in and warn others away, citing a gap between the polished tour experience and the daily reality of living here.

Student HousingLuxury ApartmentsPet-Friendly Apartments

Somerset Townhomes

#347

65

Somerset Townhomes

4.0(98)✓ Google-verified

Strong leasing and management interactions overshadow persistent complaints about aging systems. The community lives up to its peaceful reputation and location perks, but A/C failures, mice, and security lapses undercut the luxury positioning. Ahmed's maintenance responsiveness earns consistent praise, yet the property's 30-year age shows in cooling capacity during Texas summers and requiring significant recent upgrades (HVAC cleaning, insulation, thermostats). Townhome layouts with attached garages appeal to privacy-seekers. Management turnover has been frequent, though current staff members like Dallas and Valerie get top marks. The 30-meter lap pool, fitness center, and sauna draw renters, but gym equipment downtime and early-morning noise complaints suggest enforcement gaps. Best suited to renters prioritizing location and modern leasing experience over move-in-ready luxury.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities

Callista Hill Country Apartments

#348

63

Callista Hill Country Apartments

3.7(211)✓ Google-verified

Staff like Alex and Chris excel at leasing and tours, and maintenance handles minor repairs quickly. But the complex struggles with its core operations: cars get stolen due to poor security, parking fills after 10pm, and residents face surprise cleaning bills of $250-$400 after move-out despite being told their units were clean. Multiple residents reported management ignoring safety complaints (homeless encampments, mail theft) and unresolved water damage. The peaceful setting and friendly neighbors draw praise, and on-site amenities are substantial. Yet residents living longer than a year report noticeable decline after management changes, with unclean common areas (pool shut down frequently), broken fitness equipment, and little recourse when complaints reach corporate office.

Luxury ApartmentsPet-Friendly Apartments

Aldrich 51 Apartments

#349

63

Aldrich 51 Apartments

3.7(210)✓ Google-verifiedPublishes prices

Reviewers praise the Mueller location, spacious layouts, and responsive management team, particularly naming Martin and Nelson for personal attention and quick work. The concrete building offers rare soundproofing for apartments. However, chronic fire alarm false triggers disrupt sleep repeatedly, pest control has lapsed with roaches appearing in common areas, and security gaps allow unauthorized entry. One reviewer reported a $214 monthly rent jump after lease renewal with allegedly illegal practices. Long-term residents stay for the location and value, but newer arrivals encounter deteriorating maintenance and building systems.

Luxury ApartmentsPet-Friendly Apartments

The Shoal Apartments

#350

63

The Shoal Apartments

4.2(37)✓ Google-verified

Strong location and capable staff draw residents, but building maintenance lapses create real friction. Reviewers consistently praise Megan, Alexis, Eddie, Oscar, and Kyle for going out of their way. The West End proximity to downtown, trails, and shops wins over commuters. However, the single elevator frequently breaks, trash pickup at 3-5 am creates sleep disruption, euro-style washers ruin clothes, and interior units feel dark despite efficient floor plans. A newer building that has not yet solved its infrastructure reliability.

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Cedar + Sage Apartment Homes

#351

63

Cedar + Sage Apartment Homes

4.2(28)✓ Google-verified

The property earns strong praise from residents who value its calm South Austin setting, modern interiors, and staff responsiveness during move-in and day-to-day issues. However, a significant cohort reports serious breakdowns in maintenance responsiveness and mold handling, particularly around lease start and emergency situations, leaving some tenants feeling unheard or unsafe. Staff like Desiree (leasing) and Luis (maintenance) draw repeated commendation for going above and beyond for residents who experience smooth moves. The tension: leasing and day-to-day tenant relations operate at high standards, yet emergency remediation and follow-through on complex repairs falter, with some reporting office calls deliberately ignored once they become residents rather than prospects.

Luxury Apartments

Platform Apartments

#352

63

Platform Apartments

3.7(403)✓ Google-verified

Platform Apartments' leasing team (Tony, Ari, Chance) earns consistent praise for friendly, responsive service. Amenities like pools and gym draw compliments. However, a significant number of longer-term residents report serious safety issues including violent crime and recurring break-ins, combined with property neglect and management that leaves maintenance requests unresolved for months. Experiences vary sharply: new arrivals describe smooth moves and good customer service, while established tenants cite escalating frustration with unaddressed maintenance, unnotified trespassing during construction, and deposits withheld through disputed charges. The property's East Austin location appeals to those near UT and transit, but reviews indicate persistent problems with security infrastructure (broken gates, non-functional cameras, package theft), recurring mechanical failures (HVAC work orders spanning years, broken EV chargers), and physical deterioration (pigeon infestations in parking garages, rodents in common areas, stains and pet waste in hallways). Management company Greystar faces explicit criticism for unresponsive communication and aggressive collection practices.

Luxury ApartmentsPet-Friendly Apartments

Promesa Apartments

#353

63

Promesa Apartments

3.9(76)✓ Google-verified

Long-term residents consistently praise the responsive management team (especially Ava and Laura), fast maintenance, and quiet setting despite proximity to schools. The complex offers spacious apartments at competitive prices with dog-friendly grounds. However, a growing strain emerges: repeated car break-ins, inadequate security response, and reports of worsening property maintenance and cleanliness undermine the experience for some residents, particularly those concerned about vehicle safety.

Luxury ApartmentsPet-Friendly Apartments

Village at Gracy Farms

#354

63

Village at Gracy Farms

3.7(225)✓ Google-verifiedPublishes prices

The front-of-house experience shines: leasing agent Andrea earns repeated praise for friendly, patient tours, and some maintenance staff like Rodrigo deliver fast responses. The property grounds are clean and quiet. But the behind-the-scenes failures are severe and persistent. Residents report infestation problems management has failed to solve after a year, emergency maintenance delays when medicines were locked away, and cleaning deposits unreturned nearly a year after move-out despite repeated follow-up emails. The gap between the welcoming tour and the daily living experience is stark. Management communication appears broken. A resident describing a major pest crisis reports being falsely marked down as refusing service; another says management never contacted them about the problem despite their own maintenance worker eventually organizing a full cleanout. Deposit disputes linger in legal territory. For those who get responsive maintenance like Rodrigo, the experience improves. But the pattern across reviews suggests this requires luck or persistence rather than consistent policy.

Student HousingPet-Friendly ApartmentsLuxury Apartments

Sedona Springs

#355

63

Sedona Springs

3.7(144)✓ Google-verified

Sedona Springs draws tenants seeking a calm, tree-filled setting in Oak Hill with responsive maintenance and reasonable pricing for its spacious floor plans. The property's older construction means thicker walls and quiet neighbors, but also brings trade-offs: dim lighting, cracking seals, and poorly executed finishes that clash with rental costs some find steep for the building's age.

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The Heights at 8721

#356

63

The Heights at 8721

4.0(93)✓ Google-verified

Staff warmth and prompt maintenance earn consistent praise, but the property is plagued by mold, leaks, pest infestations, and broken security that management has struggled to fix. Reviewers describe beautiful finishes masking serious construction flaws, and those facing health risks report management shifting focus to liability waivers rather than repairs. The gap between marketing and lived experience is stark.

Luxury ApartmentsAffordable & Section 8 HousingSenior Living Apartments

The Arnold

#357

63

The Arnold

3.7(237)✓ Google-verifiedPublishes prices

Five-star reviewers consistently praise individual staff members-Greg in maintenance, Elsy and Antoinette in leasing-for fast, attentive service and genuine helpfulness. The pool and grounds appeal to those who want amenities, and clean units with responsive teams are repeated positives. One and two-star reviews paint a starkly different picture: broken security systems lead to repeated car break-ins, pest infestations, malfunctioning appliances that repeat, and common areas left dirty for extended periods. Communication from management is evasive and unhelpful. Tours come with surprise parking tickets issued by the property's own system, then ignored when disputed.

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District on La Frontera

#358

54

District on La Frontera

2.9(355)✓ Google-verifiedPublishes prices

Most residents report a complex marked by roach infestations, broken appliances left unfixed for months, and maintenance that either ignores requests or botches repairs. Staff documentation appears unreliable, with work orders falsely closed as complete. A handful of residents praise individual staff members (Luz Fundora, Lisa in later reviews, unnamed "Cuban lady"), but these isolated bright spots cannot override the scale and severity of complaints about habitability, pest control failures, drainage problems, and management indifference. The gym has remained closed for several months, pools have been sporadically available, and unit turnover leaves apartments visibly dirty and broken. Residents moved out mid-lease or refused to pay rent due to unresolved conditions. More recent reviews hint at some staff changes improving responsiveness, yet safety concerns (no fire extinguisher, drug found at pool, aggressive towing practices, loose maintenance equipment) and core maintenance failures persist. The 2.9 rating across 355 reviews reflects a property where systemic operational collapse overshadows rare individual courtesy.

Luxury ApartmentsStudent HousingPet-Friendly Apartments

Lakeline Parmer Lane Apartments

#359

62

Lakeline Parmer Lane Apartments

3.6(271)✓ Google-verifiedPublishes prices

Strong staff engagement drives positive tours and move-ins, with Maria and Tabitha named repeatedly for attentiveness and bilingual support. Maintenance and cleanliness earn consistent praise. However, pest infestations, unresponsive office lines, and operational issues undercut confidence in management follow-through. Current residents report satisfaction with amenities and safety, but a subset encounters roaches and poor communication when reaching out after hours or seeking support. The wide review spread (55% five-star, 32% one/two-star) suggests inconsistent execution across units and time.

Pet-Friendly ApartmentsLuxury Apartments

Stassney at SoCo

#360

63

Stassney at SoCo

3.6(261)✓ Google-verifiedPublishes prices

Staff such as Reyes (maintenance), Ismaray, and Norma earn consistent praise for speed and professionalism during move-in and repairs, often completing work same-day. Tenants across multiple reviews highlight the warmth of the leasing team and maintenance attention to detail. Management handling of resident requests presents a sharp contrast. Long-term tenants report refusals to process unit transfers, ignored problems, and weeks-long delays on straightforward fixes, especially when requests fall outside the honeymoon period. Several reviewers note the shift from welcoming first impressions to unresponsive policies afterward.

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Hunters Chase

#361

62

Hunters Chase

3.4(215)✓ Google-verified

Half the reviews are five-star; the other half skew sharply negative, mostly over cleanliness and pests. Those who stay speak warmly of Peter and Raven at the front desk, quick maintenance turnarounds, walkable access to food and parks, and painless rentals. But recurring reports of roaches, stale odors, and move-in grime present a real friction point that management appears to acknowledge but struggles to fix. On the upside, in-unit washer/dryers ease daily life, rent stays manageable for single parents and budget-conscious renters, and the grounds stay tidy once you're settled. The staff is genuinely invested: maintenance can solve issues in under two hours, and office staff handle rental crises with grace. The neighborhood is leafy and quiet.

Pet-Friendly ApartmentsLuxury Apartments

The Lakes at Renaissance Park

#362

60

The Lakes at Renaissance Park

3.5(202)✓ Google-verifiedPublishes prices

Staff turnover has been relentless, but the current management team (particularly Preston and Jeannette) is earning recognition for professionalism and responsiveness. Residents value the location near Katherine Fleischer Park, MetroRail access, and competitive pricing for the area. Persistent structural problems undercut the experience: roach infestations, malfunctioning air conditioning units, broken mailboxes, dark parking lots, and cosmetic neglect. Maintenance often requires multiple requests. Several tenants report deposit delays and difficulty reaching management to resolve issues. Residents recommend walking through units before signing to assess condition.

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The Vue

#363

62

The Vue

3.7(177)✓ Google-verified

Staff like Laura and Julian earn consistent praise for professionalism and knowledge during tours, and recent residents love the modern layouts, in-unit washers, and amenities. However, a year-round pattern of unaddressed maintenance failures, roach infestations, non-functional AC and pool, and unresponsive office staff dominates later complaints, creating a stark divide between what the leasing team promises and what residents experience after move-in. The property struggles with basic upkeep: pest control rarely arrives despite payment, bathrooms peel, appliances misfunction within days, and management either ignores requests or sends unprepared technicians. Several residents report extreme frustration with locked-out units and debt collection tactics that contradict the welcoming tours.

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Parkside Apartments

#364

49

Parkside Apartments

2.5(85)✓ Google-verifiedPublishes prices

Most residents describe a deteriorating property where management is unreachable and complaints go unresolved. Chronic issues include clogged pipes, lack of hot water, cockroach infestations, and loud neighbors. Maintenance staff are polite but cannot keep up. Several tenants report security deposits kept in full or partially despite clean move-outs, unexpected rent increases disguised as "website errors," and promised amenities (pool) that no longer exist. Leadership changes and staff turnover have made accountability nearly impossible. Billing disputes, ESA fee charges that violate original contracts, and referral to collections without documentation point to administrative dysfunction. The complex has attracted unauthorized commercial activities (car-lot operations), and safety concerns have prompted complaints to the city and BBB. One recent tenant praised responsive management, but is vastly outnumbered by reports spanning years of neglect.

Pet-Friendly ApartmentsLuxury Apartments

The Loretta

#365

61

The Loretta

3.9(45)✓ Google-verifiedPublishes prices

Isaac, the maintenance technician, earns consistent five-star mentions for fast, considerate service and keeping grounds litter-free. However, deeper complaints surface around office dysfunction: delayed deposit refunds, security indifference to vehicle theft, and a serious allegation of disability discrimination in income verification that allegedly resulted in $8,000+ overcharges. The split between maintenance praise and office-level failures defines the experience here.

Student HousingLuxury ApartmentsPet-Friendly Apartments

Eryngo Hills

#366

59

Eryngo Hills

3.4(172)✓ Google-verified

Named staff like Melissa, Meliza, and Chris earn consistent praise for leasing help and proactive repairs. Yet multiple residents report weeks-long delays on maintenance requests, persistent mold and cockroaches, broken air conditioning, missing hot water, and ceiling damage. Recent complaints cite management transitions and staff shortages as excuses, while some long-term residents note gradual improvements and renewed leases. Management responsiveness divides sharply: some praise attentive office teams and security patrols; others describe rude staff, excuses, and maintenance requests closed without fixes. Reviewers question whether positive five-star reviews reflect genuine resident experience or reflect management connections, given the volume of code violations and habitability concerns reported.

Luxury ApartmentsPet-Friendly Apartments

Grove at Northwest Hills

#367

61

Grove at Northwest Hills

3.6(172)✓ Google-verified

A divided experience: many residents love the maintenance responsiveness, management warmth (Sam, Cade, Karyn, Tanya, Victor, Leo named repeatedly), and quiet, walkable location. Renewed leases and five-year tenancies signal loyalty. Yet serious complaints persist about roach and bug infestations, water and internet failures, stolen laundry, and slow resolution. The leasing office AI phone system also frustrates callers. Renovations are underway (barbecue area, pool, laundry machines upgraded), and staff deliver personal touches (packages to injured residents, holiday events). Gym ventilation in summer heat is a noted weak point. At 3.6 stars across 172 reviews, satisfaction splits sharply: 56% five-star vs. 31% one-to-two-star, reflecting a property in transition with pockets of real problems.

Luxury Apartments

Copper Mill Apartments

#368

61

Copper Mill Apartments

3.8(133)✓ Google-verified

Five-star residents praise Ezequiel, Griselda, Maribel, Victor, Dwayne, and Melissa by name for efficient maintenance, easy move-ins and move-outs, and community events. One-star reviews paint a different picture: apartments supposedly "disgustingly poorly maintained," breezeways and patios smell like trash, loose stairs pose safety risks, and speed bumps so severe they damage cars. Several residents report the office ignores maintenance requests, while others dispute vehicle towing and damage claims. The split is stark: 61 percent five-star versus 26 percent one or two-star.

Luxury Apartments

Mosaic at Mueller Luxury Apartments

#369

58

Mosaic at Mueller Luxury Apartments

3.1(322)✓ Google-verifiedPublishes prices

Five-star residents praise responsive maintenance and leasing staff like Sabrina, who guide them through move-in smoothly and handle urgent requests the same day. The gym, pool, Mueller location, and floor plans earn genuine enthusiasm. But nearly half the reviews are one or two stars, driven by severe operational failures: elevators down for months, package theft rampant enough that residents use grocery stores instead, persistent rat and roach infestations, dirty stairwells, a broken garage gate since mid-2025, and code-lock doors that fail randomly. Management reportedly shrugs at unit mismatches and ignores security breaches. The building receives city violations. Long-term residents call it unreliable; others question whether luxury pricing justifies the chaos.

Luxury ApartmentsStudent HousingPet-Friendly Apartments

Anthem at Ledge Stone

#370

60

Anthem at Ledge Stone

3.6(93)✓ Google-verified

Residents praise the grounds, amenities, and staff when issues are handled promptly, particularly citing manager Trae Rivas and Jennifer for going above and beyond. The pool, golf simulator, and pet-friendly policy appeal to many. However, chronic problems undermine the luxury positioning: a building 9 elevator has been broken for months despite repeated requests, roof leaks have caused mold, exterior spaces need pressure washing, and communication gaps emerge when management changes occur. Maintenance response times vary sharply between recent visits and historical complaints, and deposit returns have stalled for over a year in at least one case.

Luxury ApartmentsPet-Friendly Apartments

Nexus at Goodnight Ranch

#371

60

Nexus at Goodnight Ranch

3.6(134)✓ Google-verified

Residents praise the modern finishes, spacious floor plans, and maintenance team's speed, but long-term tenants report a frustrating gap between appearance and actual living experience. Early months feel great, but gate breakdowns, pest infestations, and unresponsive leasing staff during crises wear down satisfaction. New manager Joselyn Pichardo has improved things recently, yet core issues like AC delays, noise from the main road, and pool maintenance remain unresolved for many. Leasing agents Heather and Jaclynn shine in the application process, making first moves smooth. Staff are described as genuinely nice and friendly. But when serious problems arise, management reportedly defaults to policy quotes rather than practical solutions, and air conditioning repairs have stretched two weeks without resolution. The property attracts responsible families but demands patience with infrastructure and a tolerance for street-facing noise.

Pet-Friendly ApartmentsLuxury Apartments

The Pointe at Ben White Apartments

#372

61

The Pointe at Ben White Apartments

3.6(145)✓ Google-verified

Residents who stay long-term praise the maintenance team (especially Jorge) and office staff like Arleen and Jessica for their professionalism and community events. Spacious units with clean grounds attract families and pet owners. However, security lapses, cockroach problems, dark parking lots, and slow complaint resolution frustrate others. Billing disputes with collections and management unresponsiveness undermine trust. The split between five-star loyalty and one-star warnings reflects inconsistent living conditions across the property.

Luxury Apartments

Monterey Ranch

#373

61

Monterey Ranch

3.6(802)✓ Google-verified

New visitors and prospective tenants consistently praise Robert Hayden's detailed tours and the welcoming tone of leasing staff. The complex itself feels quiet and well-kept during initial viewing. Once moved in, residents report a steep decline. Maintenance requests vanish into notepads instead of formal ticketing, dishwashers and pipes remain broken for months, and management rarely holds pet owners accountable for stairwell waste. Multiple tenants describe feeling ignored after handing over rent.

Luxury ApartmentsPet-Friendly Apartments

Lakeline Station Apartments

#374

60

Lakeline Station Apartments

3.7(50)✓ Google-verified

Strong recent management overhaul has driven improvement in maintenance and cleanliness, with current staff earning consistent praise. Spacious layouts and low utilities appeal to budget-conscious renters, and on-site programs (food pantry, after-school care) genuinely help families. Past complaints about slow maintenance, pet issues, and office access linger in older reviews; current operations appear to be addressing these, though security (car break-ins, theft) remains a concern in this area.

Affordable & Section 8 HousingLuxury Apartments

The Janis

#375

60

The Janis

3.9(32)✓ Google-verified

Leasing staff excel at first impressions, with Miles, Gabrielle, Amber, and Cody earning consistent praise for attentiveness and tours of the spacious, modern units. The community fills a desirable North Austin location with strong amenities. Tenants face persistent friction over thin walls, delayed maintenance requests (despite note systems in place), ongoing construction noise in newer buildings, and serious complaints about security deposits held beyond legal timelines and insufficient communication around move-out charges.

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Residences at Decker

#376

60

Residences at Decker

3.6(111)✓ Google-verifiedPublishes prices

Residences at Decker draws loyal residents praising responsive newer management (Kyla, Lindsey, Kaycee, Cameron) and pet-friendly affordability, yet a vocal minority report persistent hallway sanitation, pest control failures, unenforced quiet hours, and troubling safety incidents. Recent improvements under current management contrast sharply with complaints about staff unprofessionalism and weak lease enforcement from earlier transitions. The complex welcomes wheelchair access and dogs, offers pools and fitness amenities, and provides 1 to 4-bedroom floor plans. However, elevator breakdowns without notice, package theft, and delayed maintenance responses appear endemic. New management shows promise, but reviews suggest systemic cleanliness and accountability gaps remain unresolved.

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Avalon Palms B

#377

47 low data

Avalon Palms B

4.3(3)

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Luxury Apartments

5th Street Commons Apartments

#378

60

5th Street Commons Apartments

3.7(58)✓ Google-verified

Walk-in tours get turned away, and months-long fights over security deposits undermine what could be a solid complex. The location next to Mopac and Lady Bird Lake, thick walls, and a maintenance team that actually shows up are real draws. But Greystar's office staff and accounts receivable department leave long-time residents (some living here 12+ years) deeply frustrated, making this place feel like a gamble on management, not a comfortable home.

Luxury Apartments

MAA Balcones Woods

#379

60

MAA Balcones Woods

3.5(263)✓ Google-verifiedPublishes prices

Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction. Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

Student HousingLuxury ApartmentsPet-Friendly Apartments

Creeks Edge

#380

60

Creeks Edge

3.6(88)✓ Google-verified

Most five-star reviews praise the leasing team and management, particularly Robert and Brandi, for their responsiveness and loft floor plans. One detailed one-star review alleges aggressive billing tactics, inflated renewal prices, and serious conduct issues during eviction. The stark divide suggests consistent day-to-day service quality offset by financial disputes and enforcement practices that some residents experienced as predatory. Unit interiors are spacious; staff involvement ranges from warm to concerning depending on payment status. Location near bus and town center is mentioned favorably. Prospective residents should clarify lease terms and renewal pricing in writing before signing.

Luxury ApartmentsPet-Friendly Apartments

Altura

#381

60

Altura

3.5(245)✓ Google-verified

Altura has earned strong loyalty from residents who praise the staff's warmth, especially leasing agents Nicole and Alejandra, and the spacious, well-designed apartments in a walkable riverside location. However, a vocal minority report serious operational issues: escalating hidden fees, unreliable pest control, weekend trash buildup, and a sharp shift in management tone after lease signing. The split between five-star and one-star reviews suggests the experience depends heavily on timing, luck with maintenance response, and comfort with unclear billing practices. Residents highlight the city views and proximity to trails as genuine draws, and the fitness center and pool are advertised assets. The concern is that maintenance consistency, cleanliness standards, and transparent communication appear to fall off after initial lease approval, leaving some tenants feeling the property is coasting on location appeal rather than sustained care.

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Summit at Westwood Apartments

#382

59

Summit at Westwood Apartments

3.5(163)✓ Google-verifiedPublishes prices

Residents praise individual staff members like Kayla, Stormy, and Kristy for genuine effort to turn the community around, and several note the convenient location near schools and parks. However, a significant portion of recent reviews detail systemic failures: months without pest control despite tenant charges, summer-long pool closures, AC failures lasting five weeks, security deposit refusals, and work orders marked complete with no actual service. The shift to new management in late 2024 shows promise but has not yet resolved the backlog of deferred maintenance and billing issues that frustrated long-term residents. The property trades on student housing appeal with flexible payment and pet policies, yet chronic infrastructure problems (broken gates, poor HVAC maintenance) and fees for unavailable services undermine the value proposition. Those considering a move should weigh the improving staff against documented patterns of delayed repairs and service failures.

Luxury ApartmentsPet-Friendly Apartments

Gallery at Domain

#383

58

Gallery at Domain

3.4(479)✓ Google-verified

Long-term residents praise the maintenance crew's speed and the community events that foster genuine connection. However, newer residents report troubling patterns: misleading lease terms, aggressive deposit deductions for normal wear, pest infestations staff ignores, and office communication that ranges from dismissive to hostile. The keyless entry fails monthly, gym equipment breaks and stays broken, and packages vanish from front doors. Residents weighing this complex face a deep divide: stay years and enjoy the perks, or risk costly conflicts at move-out and ongoing issues during your stay. Strong in place and social life; weak in management integrity and problem-solving.

Student HousingLuxury ApartmentsAffordable & Section 8 Housing

The Atlantic Grand Oaks

#384

59

The Atlantic Grand Oaks

3.1(194)✓ Google-verified

Experiences split sharply between those praising staff (Kevin, Jenni, Jenny, Alfredo by name) for patient, detailed guidance and residents fighting noise complaints management won't resolve. The leasing team earns consistent five-star recognition for walking buyers through terms and answering questions thoroughly. But tenants living above loud families say they've reported disruption eight-plus times with no relief, and visitors report catcalls and unsafe parking areas at night. Upkeep varies: the community reads as maintained indoors, yet common grounds accumulate uncollected pet waste that poses hazard to dogs. Well-maintained units and a responsive few staff members contrast sharply with a management culture some describe as nonchalant, one-star reviewers unprofessional about early Friday closings, and a pervasive failure to enforce lease terms or deter harassment. For buyers seeking smooth move-ins and knowledgeable service, this complex delivers. For residents seeking peace or safety, the gaps are real.

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Artisan at South Lamar

#385

59

Artisan at South Lamar

3.5(129)✓ Google-verified

Artisan at South Lamar leaves residents sharply divided. Long-term tenants and those who worked closely with leasing staff praise the quiet setting, responsive maintenance crew, and personal attention from managers like Heather and Chloe. Pools, gym, and community feel are consistent highlights for satisfied residents. A significant group moved in during recent renovations and encountered unfinished units, mold in ventilation, cockroach infestations, and poor pre-move communication. One disabled resident reported unmet ADA needs and staff dismissiveness. While some issues resolved quickly, others persisted despite multiple service calls and inspections.

Luxury ApartmentsPet-Friendly Apartments

The Oscar Apartments

#386

59

The Oscar Apartments

3.7(45)✓ Google-verifiedPublishes prices

Brad's maintenance team earns consistent praise for quick, weekend repairs and responsiveness. The neighborhood feels safe and location suits airport commuters and food truck enthusiasts. However, Tarantino Properties management is heavily criticized for ignored emails, delayed refund processing, and unresponsive office hours-issues that have made the building feel disorganized despite its solid apartments and friendly neighbors.

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Los Portales de Lena Guerrero Apartments

#387

59

Los Portales de Lena Guerrero Apartments

3.8(30)✓ Google-verified

Reviewers split sharply: half praise the staff (especially Tiyan and Jada) for warmth and professionalism, the calm neighborhood feel, and on-site programs. The other half report chronic roach infestations, a property manager rarely in the office, pest control that does not follow through, and an office that closes without notice. Ground conditions and management presence matter here.

Luxury Apartments

Oakville Apartments

#388

59

Oakville Apartments

3.4(275)✓ Google-verified

Oakville draws strong praise for amenities, layout, and a few standout staff members, but residents consistently battle unresponsive management, recurring AC breakdowns that linger for weeks, and pests. Communication gaps mean maintenance enters without notice despite requests, gates malfunction routinely, and billing disputes arise at moveout. The property feels split: maintenance crews are competent and kind, yet the leasing office frustrates those seeking answers or timely fixes.

Student HousingLuxury ApartmentsPet-Friendly Apartments

The Morgan

#389

54

The Morgan

3.1(444)✓ Google-verified

The Morgan suffers from widespread maintenance neglect, management dysfunction, and serious habitability issues. A rat infestation persists because Greystar management owes the pest control contractor over a thousand dollars while still charging residents for the service. Repeated complaints about broken air conditioning, water damage, screens never installed, and dishwashers that do not work go unresolved for weeks or months. Residents report being ignored by the leasing office, lied to about repair status, and treated with hostility when they escalate concerns; one military resident spent $75 on laundry elsewhere while waiting months for an in-unit washer to be fixed. The recent management change from CAF to Greystar in October 2025 brought additional chaos: rent payment systems failed, repeated emergency emails blamed residents, and basic supplies (window screens, replacement parts) are not being ordered. The office is operating out of a vacant apartment during renovations. A small handful of staff members receive praise for warmth during leasing, but the overall tone from management is dismissive and confrontational. Security issues include homeless encampments and vandalism; the community pool has been dark since summer and likely unusable. Prospective residents should expect slow repairs, poor communication, and a frustrating experience despite the model unit's appearance.

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Collective on Riverside

#390

59

Collective on Riverside

3.5(617)✓ Google-verifiedPublishes prices

Office staff earn consistent praise for kindness and quick help during leasing, and residents enjoy the location near UT Austin and amenities like resort pools and bark parks. However, serious gaps emerge post-move: maintenance requests languish (six-day internet outages, AC down for a week, bathroom leaks taking three months), units shown during tours do not match actual units delivered, security issues (cars towed and stolen, gate left broken, packages disappear), and promised move-in incentives are either charged or reduced mid-lease. For long-term residents, frustration compounds with these recurring broken promises.

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Aviva at North Plaza

#391

59

Aviva at North Plaza

3.5(323)✓ Google-verified

Five-star tours undersell what residents actually encounter. Leasing agents like Hany, Alvis, and Modesta excel at converting prospects in under 24 hours, and new management has won praise for responsiveness. But once you move in, air conditioning and plumbing repairs stall for months, pest control visits never materialize despite promises, office staff prioritize new applicants over residents, and maintenance inspects without fixing. Pool #2 has been non-functional for two years. Residents who report issues describe confrontational office responses, broken appliances that stay broken, and gaps between what was advertised and what arrived. Staff inconsistency is stark: some residents feel genuinely cared for by dedicated team members; others feel ignored or disrespected. The North Austin location and updated amenities draw interest, but expectations set during the leasing tour diverge sharply from the day-to-day experience. Complaints cluster around operational gaps: unmet repair obligations, poor communication, lack of follow-through on verbal commitments. A small group of residents express satisfaction with the community and specific staff members, while a larger group cite systemic failures in maintenance, pest control, and resident-facing accountability.

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Hillside Creek

#392

59

Hillside Creek

3.4(177)✓ Google-verified

Two sharply different experiences emerge here. Some residents praise maintenance staff (Emmanuel, Mandi, Manny, Dunni named specifically) for fast, thorough work and cite good location, spacious units, and a nice pool. Others report serious breaches: roach infestations, repeated car break-ins and theft, water outages, and heating failures left unrepaired for weeks. Management responsiveness splits hard: some call the leasing team kind and helpful; others describe indifference and a pattern of unanswered follow-ups after move-out, including disputes over collections placed on credit reports without warning. The property attracts both long-term residents satisfied with maintenance speed and newcomers shocked by unit condition and ground safety. The 3.4 rating (49% five-star, 37% one/two-star) reflects this stark divide. Pet owners should weigh the dog park and spacious patios against the security concerns reported.

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The Olivine

#393

59

The Olivine

3.2(217)✓ Google-verified

Word-of-mouth often centers on the leasing team, especially Beatrice and Nikki, who walk tenants through paperwork and move-in without stress. Mario and the maintenance crew earn repeated praise for same-day fixes and genuine helpfulness. However, serious complaints describe move-in apartments infested with roaches, missing fixtures, and incomplete inspections. Tenants report pest issues management failed to resolve, unaddressed safety hazards including collapsed ceilings and inadequate lighting despite repeated requests, and contested damage charges ranging over $1,800 after checkout. The property manager rarely appears in tenant accounts. Quality varies sharply between leasing experience and ongoing living conditions. Whether the office excellence transfers to daily management remains contested. Recent movers celebrate the team; former residents describe months of neglected problems. Pet-friendly amenities appeal to residents with dogs, though pest complaints raise concerns about facility conditions. High staff turnover and inconsistent follow-through on repairs and safety issues cloud the picture. Five-star reviews cluster in the leasing phase; one-star reviews reflect long-term residency.

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Verde Apartments

#394

59

Verde Apartments

3.2(172)✓ Google-verified

Strong front-desk service from named staff members (Samantha, Miranda, Maxell, Leslie) leaves touring prospects impressed. Residents praise the rent-to-size value, calm location, and improved management under Leslie. However, multiple tenants report unresolved maintenance problems (broken AC recycles, clogged drains, mouse infestation) and a harsh moveout billing process that has led to collection accounts and ruined tenant histories despite disputed charges. The split between five-star and one-star reviews reflects a stark divide: those who engage with leasing staff or experience short residencies see a well-priced, quiet complex, while longer-term residents clash with a maintenance system that does not fix problems and a billing department that is quick to penalize.

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DKLSoutions

#395

49 low data

DKLSoutions

4.2(81)✓ Google-verified

Allegre Point draws strong marks for layout, location, and older-era staff like Melinda and Kayla. Recent reviews show maintenance requests ignored for months and management dismissing concerns, suggesting service quality has declined over time.

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The Rosedale

#396

59

The Rosedale

3.6(75)✓ Google-verified

Long-term residents and those with stable maintenance consistently praise Bobby, Jay, and Adrian for swift repairs and beautiful grounds, particularly the lagoon pools. However, a vocal group reports severe plumbing failures, overflowing dumpsters for months with no management response, parking lot break-ins, and management that doesn't return calls or resolve safety issues despite payment for services.

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The Dexter

#397

59

The Dexter

3.3(199)✓ Google-verified

Long-term residents and those dealing with current management praise quick maintenance and a responsive team, but a sharp divide emerges: newer or Section 8 residents report mice, cockroaches, ants, and a pattern of billing for cleaning never done or charging for pre-existing damage. The property manager Marisa draws both glowing reviews (same-day repairs, moving assistance) and serious complaints (midnight debt collection calls, locked leasing office, confrontational communication). One resident called management "the change this place needed" after 4.5 years; another fled citing the complex as a "section 8 slum" infested with pests. The amenities (two pools, fitness center, business center) exist on paper but reviewers report pools closed during tenancies, guest parking that requires long walks, and bins overflowing despite included trash service. Towing appears swift and harsh, with one food delivery documented as towed mid-drop-off. Newer or vulnerable tenants face either rapid fixes or a cycle of neglect and fees, depending on who handles their lease.

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Chesapeake

#398

57

Chesapeake

3.4(77)✓ Google-verified

Chesapeake splits hard between leasing-stage experience and long-term living reality. New staff like Ashley and Diego earn consistent praise for warm approvals and smooth move-ins, and residents on good terms highlight the laid-back vibe and dog-friendly community. However, a larger cohort reports a pattern of decay: rats for weeks without pest control response, office staff dodging calls, maintenance that closes work orders without fixing problems, and gates left broken for years. One family with a baby documented bugs, unpatched entry holes, and felt unsafe; another says management sent them to collections before they moved out. The contrast suggests strong leasing but poor operations and follow-through once tenants settle in. New management is credited for recent improvements, and a three-bedroom lease costs around $900 per month. The property ages visibly, though some residents who knew earlier management say changes are underway. Staff turnover in the office has been frequent. Families with children or high maintenance expectations should weigh the upbeat entry against the documented maintenance lapses and pest issues.

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West Cove Apartments

#399

57 low data

West Cove Apartments

3.8(14)✓ Google-verifiedPublishes prices

West Cove offers budget-friendly rentals in Anderson Mill with occasional specials, but reviews consistently flag slow maintenance response (repairs waiting months) and management that is hard to reach. Move-out disputes over normal wear and tear, bed bug incidents handled as tenant responsibility, and pest problems make this a case where low upfront rent may not reflect true cost of occupancy.

Student HousingLuxury ApartmentsTownhome & Garden-Style Communities

Point South and Bridge Hollow Apartments

#400

58

Point South and Bridge Hollow Apartments

3.1(145)✓ Google-verified

Long-term residents praise the Riverside location, responsive staff, and particularly the affordability. Management and maintenance address problems quickly, and those staying past the first year often renew. The grounds feel safe to many, with low crime relative to nearby student housing. However, pest problems divide reviewers sharply-some see roaches as minimal, others report infestations. Walls are thin enough to hear neighbors clearly. Parking lacks cameras, creating theft worry. Most troubling are reports that leasing staff misrepresented applicant approval, collecting fees from rejected applicants, and a pattern of charging renewals above market rates while advertising lower prices to newcomers.

Luxury ApartmentsPet-Friendly ApartmentsStudent Housing

Last updated 2026-09-08