Luxury Apartments in Austin, TX

Page 4 of 5: businesses ranked 301-400 of 443. Start from the top.

95Twenty

#301

60

95Twenty

3.5(179)✓ Google-verified

Maintenance staff deliver fast, professional repairs - dishwashers fixed within 36 hours, drain requests answered same day. Some leasing consultants like Sylvia, Daniel, Alyson, and Victor earn genuine praise for care. But management creates a sharp divide: front-office staff frequently described as dismissive or rude, communication inconsistent, promised credits going unresolved after months. Common areas show wear (pool turns dark green, gym equipment stays broken for extended periods, dog waste bags missing despite pet fees). Units feature modern appliances and in-unit laundry, but reviewers report roaches and ants despite paid treatment. One 3-year resident paid $1,400 in charges for two screw holes. Location near Domain suits commuters well. Reviewers split sharply: long-term happy residents praise the quiet vibe and friendly neighbors; newer or departing residents call it overpriced for the actual condition. The bark park and resort-style pool exist in theory, but upkeep complaints outweigh marketing claims. Families and remote workers who avoid management contact and tolerate wear report staying; those expecting luxury service or reliable upkeep leave frustrated.

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Cricket Hollow Apartments

#302

68

Cricket Hollow Apartments

4.0(273)✓ Google-verified

Cricket Hollow delivers solid value and responsive management when things go right, with named staff like Jessica and Aries earning praise for quick action and attentiveness. The property itself is clean and well-kept, but complaints about weekend noise, pest control failures, maintenance communication barriers, and utility problems cut through the positive reviews and suggest service inconsistency is a real issue.

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Atlas Eastside

#303

68

Atlas Eastside

4.1(117)✓ Google-verified

Atlas Eastside attracts residents who value the modern finishes, active community vibe, and staff responsiveness. Larissa and Taelyn are frequently named for going out of their way. The pool, fitness center, and on-site market work well for people who like resident events and walkability to East Austin. The tradeoff is real: sound travels between units, parking is tight and gets misused despite reserved spots, and security has gaps (bike theft from a "secure" room, cars broken into, gate access issues). Some residents consider these growing pains worth the location and price; others see them as dealbreakers in a newer complex claiming luxury positioning.

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Easton Hills

#304

68

Easton Hills

4.3(63)✓ Google-verifiedPublishes prices

Easton Hills draws strong praise for spacious apartments and a location close to downtown, shopping, and Lady Bird Lake, with many tenants highlighting the responsiveness of staff members like Ashley (property manager) and maintenance technicians. However, recent reviews flag persistent problems: pest infestations, inconsistent maintenance on weekends, multi-week delays on critical repairs like mold, and unaddressed safety concerns including nighttime noise and pool misuse. Tenants report confusion about security deposit refunds and a decline in management responsiveness after staff transitions. The complex offers good value for south Austin, and maintenance can be quick during weekdays, but prospective residents should weigh the spaciousness and convenient location against documented gaps in emergency response and pest management. The property feels divided between those who encountered responsive, empathetic staff and those caught in extended problems with slow resolution or communication failures.

Luxury Apartments

Auro Crossing

#305

61

Auro Crossing

3.6(259)✓ Google-verified

Auro Crossing draws strong praise for individual managers like Ty and Ms. Crawford, who residents credit with improving the living experience and organizing community events. However, the complex is hampered by inconsistent management: online rent payment systems fail for months without resolution, office hours are unreliable, staff communication is fragmented, and some residents report rude interactions. The fitness center struggles with broken air conditioning and missing equipment. Ground maintenance is solid, but noise complaints about residents near amenities and slow repairs to core units (washers, AC, electrical issues) create frustration.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Starburst Apartments

#306

66

Starburst Apartments

3.9(651)✓ Google-verified

Starburst earns strong praise for its leasing and management team, especially staff members Yolizz and Gabriella who handle applications and resident concerns with patience and care. However, quality of life is seriously compromised by neighbor noise, insufficient parking, ongoing pest issues including a resident keeping a rooster and chickens, and weak enforcement of community rules.

Student HousingLuxury ApartmentsTownhome & Garden-Style Communities

The Johnny

#307

56

The Johnny

3.5(56)✓ Google-verified

Maintenance workers Brad, Will, and previous leasing staff Tonya earned consistent praise for speed and professionalism, with unit repairs often completed same-day. However, the property has become increasingly problematic under recent management: the five-story building's single elevator breaks repeatedly (multiple times per week in some periods), creating serious accessibility barriers; soundproofing is thin enough to hear neighbors' activities throughout the day; pest problems emerged after management changed; and leasing staff CK faces complaints of ignoring maintenance requests and resident concerns. Communication from management is sparse or nonexistent regarding repairs and timelines. The property's stylish units and good location near restaurants initially attract residents, but parking is tight, security gates have malfunctioned, and common-area maintenance has slowed to what one long-term resident called an "art form." Staff turnover at management level has been constant (management companies cycling through multiple times in two years), though individual staff members like Rebecca and Tonya have built loyalty by actually addressing issues. This is a volatile living situation: unit-level service can be excellent, but building systems, communication, and accountability are unreliable.

Luxury Apartments

Bridge at Indigo

#308

67

Bridge at Indigo

4.0(197)✓ Google-verified

Front office staff like Cameron create strong first impressions and leasing experiences, but this goodwill erodes fast: maintenance requests languish for weeks with no communication, security is unreliable (cars stolen, packages missing), and soundproofing between units is poor. Reviewers who had problems say management stops caring once the lease is signed. A handful of maintenance technicians (Jose, Hose, Jamie) earn consistent praise for professionalism, but they cannot overcome systemic delays and the office's dismissive tone toward resident concerns. The neighborhood location is convenient, and some early experiences are positive enough to renew, but the pattern of unresponsive management, lengthy maintenance delays, and theft concerns appears in recent and older reviews alike. The 68% five-star rating reflects strong initial experiences and satisfied maintenance calls, yet the 23% one/two-star cluster points to significant drop-off for long-term residents.

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Urban East

#309

67

Urban East

4.0(161)✓ Google-verified

Robert and his maintenance crew earn consistent praise for fast, skilled repairs and genuine care; the apartments themselves are modern and well-kept, with pools that stand out. Leasing is the weak point: application processing is glacially slow, staff attitudes toward applicants range from indifferent to dismissive, and the third-party vendor for affordable units creates weeks of frustration. Residents also report roaches, poor noise enforcement, security gaps that enabled car theft, and a package system so broken that parcels pile up unsorted for hours. What divides opinion is whether the physical product and maintenance excellence overcome operational chaos. Five-stars consistently thank Robert, Leslie, Thalia, and Kai (when Kai isn't blocking you out); one-stars warn that even if the apartment is nice, getting in is a nightmare and living conditions deteriorate once you're there. The community feels new and under-resourced rather than intentionally neglectful, but that's cold comfort if your package got stolen or roaches are in your kitchen.

Luxury Apartments

Shoal Creek North

#310

67

Shoal Creek North

4.5(20)✓ Google-verified

Most residents praise the peaceful community feel, attentive staff like Keshani and Rafael, and convenient location near restaurants and shopping. A small but serious minority report unaddressed maintenance issues, poor air quality, and safety concerns that management seemed slow to take on.

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Residences at the Domain

#311

59

Residences at the Domain

3.1(222)✓ Google-verifiedPublishes prices

Long-term residents and recent arrivals report sharply different experiences. Some who have stayed multiple years praise staff responsiveness and the location; however, the majority of reviewers describe aging buildings, broken elevators, and maintenance that does not stick. The property's biggest friction point is parking: residents report vehicles towed from spots with missing or unclear signage, with management refusing accountability. A second major pain is hidden fees. Residents discover $70/month mandatory WiFi charges, separate electric bills for chiller systems, credit card payment processing fees, and newly announced parking charges. Staff member Karissa receives consistent praise for helpfulness, but others are described as dismissive or rude. The gap between the "luxury" positioning and actual conditions frustrates tenants most.

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AMLI 300

#312

67

AMLI 300

3.9(77)✓ Google-verifiedPublishes prices

Many residents praise the staff by name-Daulton, Heather, Miriam, Chase, Antonio-for making tours, leasing, and maintenance smooth and caring. The downtown location is walkable to restaurants, shops, and trails. However, reports of lost packages, train noise worse than described, and one recent move-in without on-site staff coordination raise friction points. The building is older and cozy rather than newly renovated; some find pricing steep relative to condition. Maintenance responds quickly when called, and guests appreciate free parking and the dog-friendly policy. Staff attitude is mostly warm, though one resident reported being treated coldly by a staff member twice. The virtual move-in meeting lacked technical knowledge, leaving a new tenant frustrated on day one.

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The Preserve Quail Creek

#313

60 low data

The Preserve Quail Creek

4.3(42)✓ Google-verifiedPublishes prices

Patricia and the management team earn consistent praise for kindness and responsiveness, answering tenant questions promptly. Units are compact, but residents say they're comfortable and appreciate the hands-on service.

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Muse at SoCo

#314

67

Muse at SoCo

4.0(299)✓ Google-verifiedPublishes prices

The leasing team earns consistent praise for friendliness and smooth onboarding, and the South Congress location attracts renters seeking walkability. However, persistent maintenance failures (elevator breakdowns, delayed repairs), safety hazards (caustic chemicals, moldy units), and aggressive parking policies have eroded tenant trust. Administrative issues-withheld security deposits, collection threats, and missed communications-compound frustration. Maintenance crews are noted as excellent when they arrive, but arrival times can exceed a month. The building struggles with cleanliness at move-in, package security, and managing resident parking in an undersized garage. These systemic problems contradict the warm first impression most lease signings deliver.

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Parkview Terraces

#315

65

Parkview Terraces

3.9(139)✓ Google-verified

Five-star reviews highlight the leasing team, particularly Rosa, Lizbeth, and Hillary, for warmth and smooth move-in processes. Reviewers praise spacious units, walkable location, and recent improvements to gates and landscaping under new management. Persistent complaints center on maintenance neglect dating back years: AC failures, mold, pest infestations ignored for months, work orders closed without completion, and unannounced entry. Tenants report thin walls, dirty hallways, and an unresponsive office that rarely returns calls. Recent 5-star reviews suggest improvement, but older complaints of slow repairs, deposit holds, and poor follow-up remain unresolved in other accounts.

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Residences at Rubi

#316

67

Residences at Rubi

4.7(26)✓ Google-verified

Brand-new luxury apartments in Montopolis with strong finishes and a convenient downtown-adjacent location draw praise from touring guests and early residents. However, a management change to Greystar has created tension: while leasing staff remain friendly, current residents report a colder, more transactional atmosphere, thin walls, limited pet infrastructure, and parking frustrations that undercut the initial promise.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Logan's Mill

#317

66

Logan's Mill

3.8(249)✓ Google-verified

Residents consistently praise the leasing and maintenance staff, particularly Veronica and Elizabeth, who handle move-ins smoothly and respond quickly to repair requests. The apartments stay clean and the grounds feel well kept. However, safety has become a serious issue. A resident reported her car stolen from the lot and experienced attempted break-ins at 1:30 AM; a large homeless encampment displacement is currently driving transient activity through the property at all hours. Long-term residents describe the complex as peaceful, but newer reports flag security as a major concern. The pool and amenities draw positive mention, and tenants renewing leases cite overall satisfaction. Staff turnover seems limited; Veronica, Elizabeth, and Katie appear consistently across months of reviews. Maintenance is notably efficient. The location in Comal Bluff serves South Austin residents seeking pet-friendly luxury apartments with onsite services.

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Short Hills South

#318

66

Short Hills South

4.1(31)✓ Google-verifiedPublishes prices

Most tenants praise Short Hills South for responsive, caring management (notably Danielle and Taylor) and quick maintenance. Apartments feature quality finishes, patios, and storage; the setting feels calm and peaceful for many. A minority report concerns about the surrounding neighborhood's safety and early-stage noise issues between units, though some cite price and location as compelling reasons to stay.

Luxury Apartments

Argosy at Crestview

#319

66

Argosy at Crestview

4.0(105)✓ Google-verified

Most long-term residents praise quick maintenance response, attentive staff like Alix and Shelby, and a welcoming vibe that feels homey. The property offers good value for the location and amenities, with quiet neighbors and well-maintained common areas. However, recent complaints center on office staff rudeness (one named individual named repeatedly), recurring pest problems in units, and porch theft. Rent increases and outdated appliance replacements are also cited. This split reflects both strong operational pockets and frustrating gaps in management accountability. Pack theft from porches stands out as a persistent security gap. Staff quality varies notably. Some long-time residents report the complex has shifted character recently. Maintenance itself is consistently praised as competent and fast.

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10X Living at Grandview

#320

65

10X Living at Grandview

3.8(376)✓ Google-verifiedPublishes prices

First-time visitors often leave five-star reviews after tours praising the views and pool. Long-term residents encounter a different reality: maintenance requests languish for weeks or months, staff don't return calls or emails, and common areas fall into disrepair despite premium pricing. Move-in quality is inconsistent and sometimes poor. Residents report unfixed damage, broken appliances, air conditioning failures, mold, and pest issues. Staff turnover is high, and when problems finally get addressed, communication gaps mean work restarts from scratch. The property's best features (spacious units, amenities, location near nature) exist alongside chronic operational dysfunction.

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AMLI Downtown

#321

63

AMLI Downtown

3.9(91)✓ Google-verifiedPublishes prices

Strong leasing and maintenance teams make the move-in experience smooth, with staff like Heather and Alejandro earning consistent praise. Unit sizes are genuinely spacious for downtown, and pricing undercuts comparable properties. However, recurring elevator breakdowns, relocated off-site leasing office, and frequent package theft frustrate residents. Some face persistent AC issues and odors unresolved by management. The trade-off here is efficient service for quick problems against poor planning for communication and building infrastructure reliability. Long-term residents express particular frustration: lease renewal inquiries get routed to chatbots rather than live staff, walkthroughs are denied despite empty units, and management prioritizes new move-ins over loyalty. The absence of an on-property office compounds these gaps. Guests report fire alarms going off unexpectedly. Despite these friction points, many residents renew, citing value and location as worth the operational wear.

Luxury Apartments

Villas de Sendero

#322

68

Villas de Sendero

4.3(33)✓ Google-verified

Residents consistently praise the office staff for warmth and attentiveness, and note marked improvements since management changed. Maintenance was slow on some repair requests, and isolated complaints about pests and mold emerged, but most recent reviews highlight affordable rent and a genuinely welcoming feel.

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Copperline at Village Oaks Apartments

#323

59

Copperline at Village Oaks Apartments

3.2(607)✓ Google-verified

Leasing tours and early resident experiences shine; CJ, Corre, and Yaneth consistently earn praise for attentiveness and professionalism. The property feels welcoming and secure to those who move in smoothly. However, residents with pest problems report weeks or months of failed treatment attempts, unresponsive office staff, and unsafe conditions. Appliance repairs also stall indefinitely. The divide is stark: move-in satisfaction versus sustained quality of life concerns. For potential residents, the critical question is pest control track record. Recent reviewers highlight the disparity between excellent leasing service and deteriorating maintenance responsiveness once problems emerge. Staff turnover and management inconsistency surface as ongoing themes.

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The Orion Apartments

#324

59

The Orion Apartments

3.5(186)✓ Google-verifiedPublishes prices

Most negative reviews describe a property plagued by rats, roaches, and gnats that management failed to control for years, with work orders marked complete but never performed and maintenance staff slow to respond. A new management team arrived recently and reviewers note urgency and honesty about the scale of problems ahead; they've reopened the pool and fixed dumpster pickup, though long-term maintenance backlog and pest control remain unresolved for many residents. Located near Katherine Fleischer Park and walking trails, the complex offers 1 and 2 bedroom units starting under $1,150/month with in-unit washer/dryer and fitness center. Staff named positively include Maria Aviles, Fran Ruiz, Lisa (leasing), and Nautica Phillips (new property manager), though prior managers were widely criticized for rudeness and dismissal of complaints.

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Wind River Crossing

#325

59

Wind River Crossing

3.3(177)✓ Google-verifiedPublishes prices

Long-term residents praise quick maintenance response and genuine staff care, with Aurora and the maintenance crew earning specific recognition for professionalism and kindness. Newer tenants and critics report serious infrastructure problems: water shutoffs lasting days, shared boiler systems leaving buildings without hot water, roach infestations, and bungled renovation work (siding crews cutting into bedrooms, patio doors left unable to close). The fence removal has created open-access security issues. The split between glowing five-star reviews and scathing one-star accounts reflects stark differences in either tenure, unit condition, or luck with service requests. Prices range from $669 to $773 for one-bedroom units, and the location near the Arboretum and Domain appeals to some. Pet owners report that cats help control rodent issues. Staff responsiveness shines in the leasing office, but the underlying systems-water infrastructure, pest control, construction oversight-appear strained or neglected. Several reviewers note the property is showing its age.

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Avonmora

#326

66

Avonmora

3.9(412)✓ Google-verifiedPublishes prices

José and Jorge, staff members at the front office, drive a significant portion of five-star reviews by offering genuine help with technical issues, work orders, and resident questions. However, the property struggles with pest control failures, a frustrating AI booking system that caused appointment mix-ups, and limited gym hours that exclude working residents. The three-to-four-star segment reports dirty units, non-functional AC, and minimal effort to showcase amenities during tours. Pet owners should note the gym's office-hours-only schedule means evening workouts are unavailable, though the property lists a dog park.

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The Axel

#327

65

The Axel

3.8(524)✓ Google-verifiedPublishes prices

Most residents praise The Axel's clean apartments, safe surroundings, and attentive staff, particularly managers David Mendez and John. However, some tenants report undisclosed fees at lease signing and renewal, pest problems, and confusion around move-in costs that can add $200 or more to quoted rent.

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Preserve at Wells Branch Apartments

#328

65

Preserve at Wells Branch Apartments

3.9(209)✓ Google-verifiedPublishes prices

Most residents report friendly staff and speedy maintenance, with clean grounds and a peaceful setting close to shops and I-35. A significant minority describe management dismissiveness over serious problems, recurring water outages, structural safety questions, and wildlife intrusions that went unresolved despite requests. Named staff members Jaqueline, Lizzie, Timothy, Jacky, Yeny, and Matt drew specific praise for helpfulness and customer service. However, some tenants report their concerns ignored or met with "attitude," and a few mention maintenance arriving late or incompletely addressing issues like HVAC leaks and balcony safety.

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Reveal at Onion Creek Apartments

#329

65

Reveal at Onion Creek Apartments

4.4(73)✓ Google-verifiedPublishes prices

Strong maintenance team and modern spaces draw praise, but security and facility upkeep concerns linger. Adan, Mando, Karel, and office staff (Morgan, Angela) earn repeated recognition for fast emergency response and professional repairs. Renovations have improved the feel of units and common areas. However, residents report vehicle theft despite gated access, persistent humidity and mold damage in units, frequent pool closures without notice, and dirty hallways and elevators. One resident paid over 3k in losses to mold; another had a garage gate damage her car. These gaps between advertised luxury and day-to-day experience divide satisfaction sharply. Pet owners here contribute to grounds issues: dog waste left uncleaned in walking areas and building entrances. Deliveries and trash collection are inconsistent. Security concerns, building maintenance lapses, and amenity availability seem to overshadow staff effort for longer-term residents.

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Lotus Village Apartments

#330

59

Lotus Village Apartments

3.3(186)✓ Google-verified

Half of Lotus Village's reviewers report excellent experiences driven by attentive staff and swift maintenance fixes under new management. The other half describe a complex struggling with cockroaches, delayed repairs, and neglected amenities, though recent reviews suggest conditions are improving. Staff members like Andis, Eddy, Felipe, Junior, Edith, and Brenda consistently earn praise for speed and professionalism. However, older reviews document months without pest control or repeated visits to address the same issues. The property underwent ownership changes that reviewers note have affected both service quality and pricing.

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The Flats on San Felipe

#331

59

The Flats on San Felipe

3.5(147)✓ Google-verifiedPublishes prices

Five-star and one-star reviews split sharply here. Fans praise the location, amenities, and certain staff members like Casey and Frank. Critics report a pattern of unresolved problems: maintenance fixes that don't stick, management ignoring email complaints for weeks, car break-ins, and loud neighbors facing no consequences. Some tenants describe confrontational office staff; others encounter no one at the desk during posted hours. The divide appears to depend heavily on which staff member you interact with and whether you're sensitive to noise and security. Specific concerns include recurring toilet clogs, water damage disputes, rising fees, and a general sense that management prioritizes collecting rent over solving problems. Long-term residents express frustration that new tenants get lease-break offers while they don't. The friendly maintenance team (Frank) and leasing staff (Kelita, Gloria) earn consistent praise, but that warmth doesn't extend uniformly across the office, and it doesn't address the structural issues with maintenance follow-through and neighbor enforcement.

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Sage Hill Apartment Homes

#332

67

Sage Hill Apartment Homes

3.9(271)✓ Google-verified

Sara and the leasing office earn consistent praise for warm, detailed tours and genuine willingness to work within budgets. The property itself draws admiration for affordability, cleanliness, and a respectful resident community. Behind this welcome, however, some residents face serious issues: pests appearing weekly, broken air conditioning units, and structural problems that management reportedly will not resolve without enforcing lease penalties, leaving frustrated residents trapped.

Luxury Apartments

The Ranch Apartments on Parmer Lane

#333

59

The Ranch Apartments on Parmer Lane

3.4(170)✓ Google-verified

The Ranch draws a stark divide: longtime residents celebrate responsive maintenance staff, on-site amenities (gym, pool, volleyball), and a quiet, family-focused vibe, especially in North Austin. Management and office communication fail to match that standard, with complaints spanning poor response times, inadequate security, pest problems, and A/C shortcomings. Strong units and staff cannot fully offset these operational gaps.

Pet-Friendly ApartmentsLuxury Apartments

Alma Cherrywood

#334

65

Alma Cherrywood

4.2(52)✓ Google-verified

Strong staff performance masks serious underlying issues. Leasing agents Gabriela, Itzavy, and Maxell consistently earn praise for professionalism and responsiveness; maintenance staff including Adrian and Shawn also receive commendation. However, at least two tenants reported severe conditions: rodent droppings, German cockroaches, pervasive odor, and soiled floors in move-in units, plus reports of drug activity, harassment, and loitering that management allegedly failed to address. One tenant cited mental health impact and disputed charges for a maintenance-damaged exterior light. The rating spread (77% five-star against 17% one/two-star) reflects this sharp divide. Multiple residents with positive stays mention the calm atmosphere, responsiveness to work orders, and pet-friendly amenities. Location near Mueller District and transit appears valued. Yet the severity of documented complaints about habitability and safety suggests systemic issues that recent maintenance improvements may not fully resolve.

Luxury Apartments

Canyon Springs at Bull Creek

#335

59

Canyon Springs at Bull Creek

3.6(60)✓ Google-verified

Bull Creek location and scenic trails draw praise, and when staff are consistent, residents report quick leasing and friendly service. Recent turnover has created friction: maintenance now delays weeks, older appliances fail repeatedly, and management communication has turned combative during move-outs and repairs. One resident documented 19 unresolved work orders including water damage and visible mold despite manager assurances otherwise. Earlier reports of professional, attentive management contrast sharply with recent accounts.

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Bridge at Asher Apartments

#336

65

Bridge at Asher Apartments

3.8(255)✓ Google-verifiedPublishes prices

Strong leasing support from standout staff members like Brenan Warner and Ashley Zapata makes the move-in process smooth for many. Renters praise the large pool, pet park, and good value for the price. However, consistent problems plague longer-term residents: packages disappear from the mail room despite camera signs, maintenance arrives without notice or at inconvenient times, hallways stay dirty, and cockroach issues persist. Management responses to complaints feel generic, and staff turnover makes follow-through unreliable. Families and pet owners drawn to the amenities should know that day-to-day operations lag behind leasing promises. Communication breakdowns, slow issue resolution, and security concerns create frustration that isn't reflected in the friendly faces at the front office.

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Brixton South Shore

#337

65

Brixton South Shore

3.9(128)✓ Google-verified

Most residents praise the well-designed apartments, responsive maintenance team (especially Christian), and genuinely helpful leasing staff like Janay. The location near downtown, grocery stores, and trails appeals to long-term residents who stay put. Resident events and reasonable pricing add to the draw. However, parking creates real friction. The complex reduced visitor spots dramatically, signage remains unclear, and towing is aggressive-some feel caught off guard even with registered cars. A few renters report unfriendly front desk interactions during tours or at move-out, and one mentioned roaches. Residents who budget for paid parking or stay long-term navigate these issues; those with frequent guests or tight finances may struggle.

Luxury Apartments

Belterra Springs Apartments

#338

63

Belterra Springs Apartments

4.0(58)✓ Google-verified

Long-term residents praise the location, community, and some staff members, but a growing cohort reports serious operational breakdowns: maintenance work orders stretch 2+ weeks without starting, mold issues get downplayed, and office communication is passive-aggressive rather than direct. Newer arrivals often rate the experience highly, while those who stayed multiple years document systemic problems with work-order tracking, understaffing, and billing errors that reach debt collection before direct contact. Multiple reviews note understaffing in maintenance (two technicians for eight buildings), incomplete repairs despite multiple submissions, and a gap between promised luxury amenities and their actual upkeep. Some staff like Brandy get mixed feedback; others earn consistent praise. The property's core appeal (location, quiet grounds, community events) survives the operational friction, but management responsiveness and follow-through remain inconsistent.

Luxury Apartments

Palo Verde

#339

65

Palo Verde

3.8(155)✓ Google-verifiedPublishes prices

Palo Verde draws consistent praise for its leasing team (particularly Andrea King, McKenzie, and Tim), fast maintenance response, and appealing grounds with a resort-style pool and dog amenities. Yet noise complaints go unresolved despite quiet hour policies, phone lines are hard to reach, and departing residents report aggressive billing practices with charges tied to wrong units-a pattern suggesting operational gaps that undercut the polished first impression. The complex suits people seeking modern, spacious apartments in a pet-friendly setting with community events and fitness options. Its location near Barton Creek Greenbelt and Belterra Village appeals to active residents. However, those noise-sensitive or concerned about move-out transparency should weigh the risks carefully.

Pet-Friendly ApartmentsLuxury Apartments

The Heights at 8721

#340

65

The Heights at 8721

4.0(95)✓ Google-verified

Staff like Marie, Leslie, Carlos, and Jovani earn consistent praise for professionalism and quick response to work orders, making the leasing and move-in process feel welcoming. However, multiple residents report severe structural problems: widespread mold, raw sewage backups, electrical hazards, substandard flooring, and leaks that management failed to address despite medical warnings. Common areas see infrequent cleaning, pest problems persist, and security lapses (broken gates, key cards failing) create safety concerns that overshadow the beautiful exterior and amenities.

Luxury ApartmentsAffordable & Section 8 HousingSenior Living Apartments

Polo Club

#341

57

Polo Club

3.2(218)✓ Google-verified

Polo Club draws guests to its Pond Springs location and friendly leasing team, but residents report frustration with long-standing plumbing failures and inconsistent maintenance. Water shutoffs happen repeatedly without notice, some lasting weeks to fix; air conditioning breakdowns during summer go unresolved for days despite emergency calls. Pest issues and mold warrant health concerns, and management has cycled through multiple teams annually, with only recent changes showing promise. Current staff appear to care, but underlying infrastructure and responsiveness gaps persist. The complex offers pools, fitness facilities, covered parking, and pet-friendly units across one and two-bedroom layouts. Residents note thin walls that carry neighbor noise and pipe vibrations, smoke from neighbors traveling through vents, and inconsistent unit renovations. Newer management has tackled pool maintenance and stopped indoor smoking, yet reviews highlight units from the 1980s requiring steady repair. Pricing ranges near $1,300 for one-bedrooms; several reviewers flag the rent as steep relative to the property's age and service gaps.

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Berkshire Santal Apartments

#342

65

Berkshire Santal Apartments

4.0(213)✓ Google-verifiedPublishes prices

Most residents praise the spacious, well-finished apartments, responsive maintenance staff like Cameron Neal, and peaceful atmosphere with nearby trails. Management keeps requests quick-often same-day. But the complex frustrates many on renewal: advertised rates can be $300 to $600 lower than renewal offers for identical units. Thin walls let neighbors' bass vibrations travel across floors. Some report security deposit withholding over minor repairs and inconsistent rule enforcement. Pet owners note the dog park is sometimes neglected. Staff experiences vary widely; leasing team members Claire and Kena earn praise for thoroughness, but others report rushed, unhelpful interactions. Despite luxury finishes and amenities, the disconnect between advertised and renewal pricing, plus soundproofing gaps, makes long-term satisfaction uncertain.

Pet-Friendly ApartmentsLuxury Apartments

Urban North Apartments

#343

57

Urban North Apartments

3.4(94)✓ Google-verifiedPublishes prices

Long-term residents consistently praise the maintenance response time, secure parking garage, and pet policies, with Danielle and Jane earning repeated recognition for helpfulness. However, a cluster of one-star reviews from mid-2024 flags severe pest infestations, questionable deposit practices, unprofessional management conduct during move-out, and a long list of add-on fees that frustrated tenants felt went unserviced (valet trash collection, in particular, was paid but not delivered). Sound insulation remains a liability. Several reviewers report hearing neighbors clearly through walls and floors. While amenities such as the pool, gym, and clubroom are well-maintained when accessed, the deposit refund process appears inconsistent and contentious, and management tone shifts notably when disputes arise, deterring prospective residents who observe unhelpful leasing interactions.

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Iron Rock Ranch

#344

64

Iron Rock Ranch

3.8(275)✓ Google-verified

Iron Rock Ranch draws strong praise for responsive maintenance, solid construction that keeps units quiet, and welcoming staff like Mariah and Erik. The two dog parks, mature landscaping, and sense of community appeal to families and pet owners. However, significant complaints emerge around move-out billing disputes (including debt collection surprises), pest problems despite paid services, and charges for pre-existing damage or poor repairs. Billing errors often require repeated follow-ups to correct. The complex performs best during tenancy, but checkout experiences frequently trigger confrontations over disputed fees. New management has reportedly improved some operations, though billing practices remain contentious. Strong soundproofing and amenities offset concerns about accountability on charges.

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Lively At Gilbert

#345

61 low data

Lively At Gilbert

5.0(4)✓ Google-verifiedPublishes prices

All four reviews are five-star. Residents and tours mention staff warmth and quick maintenance response, with particular praise for Ariana, Amber, and Ronya. Units are described as cute and well-kept. Data is limited to four reviews.

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Sutton Apartments

#346

58

Sutton Apartments

3.3(245)✓ Google-verified

A polarized experience: residents with responsive staff like Chris report smooth leasing and attentive maintenance, while others cite months-long pest problems, broken appliances left unfixed, inconsistent rent quotes, and serious safety issues including fires and police calls. Management appears uneven across shifts and times.

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Platform Apartments

#347

64

Platform Apartments

3.8(404)✓ Google-verified

Platform's leasing team, including standout agents like Tony, Chance, and Ari, delivers thoughtful service to new residents, and amenities like pools and gyms earn consistent praise. However, a damaging divide emerges post-move-in: serious crime (gun theft, multiple break-ins, armed police presence), recurring maintenance problems (HVAC failures, 15+ work orders ignored), pest infestations, and unresponsive management transform the experience for many long-term residents. Property management (Greystar) disputes, deposit withholding, and poor building security create a trust breach that amenities cannot repair. East Austin's location near transit and trails appeals to many, yet the complex struggles with foundational safety, pest control, and upkeep that suggest systemic neglect rather than isolated complaints. Staff turnover has prompted recent improvements (Carlos, Chance), but residents paying 120k+ over years report still fighting for basic services like working HVAC systems and secure parking. The stark gap between initial enthusiasm and later frustration deserves serious weight.

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Sur512

#348

64

Sur512

3.8(330)✓ Google-verified

Leasing staff, especially Rashod, earn consistent praise for making the move-in process smooth and welcoming. Once residents settle in, the experience diverges sharply: some report no issues, but others face recurring mold, broken appliances repeatedly, non-working amenities charged monthly, and security gaps that let unauthorized people enter buildings. Management becomes largely unreachable after signing, emails go unanswered for days, and emergency maintenance is distant and slow. The gap between the sales experience and post-move reality is stark enough that some long-term residents weigh leaving despite liking their units. Reviewers name specific staff members (Rashod, Miriam, Diane, Christian, Andy) who excel at onboarding. For those who encounter maintenance or safety problems, the business offers little recourse: no rent relief during uninhabitable periods, no compensation for contractor theft, and no apologies for egregious failures like a multi-hour lockout. Pool, gym, and common areas suffer from neglect and break-ins.

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Altair Tech Ridge

#349

65

Altair Tech Ridge

3.9(113)✓ Google-verifiedPublishes prices

Five-star reviewers praise staff by name (Jurnee, Blanca, Bailey) for friendliness during tours and leasing, and describe the grounds as clean, quiet, and well-maintained with good amenities. However, a stream of one- and two-star reviews detail significant operational gaps: broken grills and pool chemistry mishaps, a non-Tesla EV charger that management wouldn't troubleshoot, only 18 visitor spots for 300 units with aggressive towing, and move-in units left with dog hair and cigarette butts. Residents report communication drops after signing the lease, and several discovered undisclosed fees or unexplained conditional approvals. The tension here is stark. Long-term residents who stayed years consistently credit the maintenance team and describe a peaceful community they'd return to. Yet newer residents document deteriorating conditions: dirty hallways, unresponsive EV support, and gate access chaos that suggests operational breakdown at scale.

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Village at Gracy Farms

#350

63

Village at Gracy Farms

3.7(226)✓ Google-verifiedPublishes prices

Tour experience and leasing rank among the best at the complex: staff member Andrea and the grounds consistently earn five-star marks from prospects. Once residents move in, experiences split sharply. Some enjoy responsive maintenance (Rodrigo cited by name multiple times for quick repairs) and quiet surroundings. Others face months of pest infestations management refuses to escalate, locked emergency access ignored, and security deposits withheld nearly a year with only email promises of resolution. The property shines on first visit but stumbles on follow-through. Emergency calls go unanswered. Pest control comes without notice and is marked as refused when no one is home. Management rarely initiates contact on complaints, even when residents attempt cleanouts themselves. The five-star praise is concentrated among new prospects and longer-term residents with routine needs; the one and two-star reviews cluster around unresolved crises and departed residents still seeking money back.

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Avana SoCo

#351

62

Avana SoCo

3.7(456)✓ Google-verified

Living at Avana SoCo depends heavily on who runs the place. Early reviews paint a grim picture of aggressive towing, forced services residents didn't ask for, and months-long maintenance delays that left AC broken in summer heat and dryers out of service. Recent feedback shows dramatic improvement since a management overhaul, particularly with new maintenance head Jerry Nance and leasing staff like Chris and Raya; problems still linger with parking hassles and inconsistent trash valet, but residents now report quick fixes and real communication instead of silence. Staff matter more here than at typical complexes. Leasing tours range from warm ("Chris was so pleasant") to dismissive depending on who greets you. Mandatory fees stack up fast, and the towing service operates ruthlessly: residents report car seizures within hours of a missed registration deadline, with tow charges around $320. The gate often doesn't work. Pet-friendly amenities exist but fade into background noise against operational chaos.

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Somerset Townhomes

#352

65

Somerset Townhomes

4.0(98)✓ Google-verified

Strong leasing and management interactions overshadow persistent complaints about aging systems. The community lives up to its peaceful reputation and location perks, but A/C failures, mice, and security lapses undercut the luxury positioning. Ahmed's maintenance responsiveness earns consistent praise, yet the property's 30-year age shows in cooling capacity during Texas summers and requiring significant recent upgrades (HVAC cleaning, insulation, thermostats). Townhome layouts with attached garages appeal to privacy-seekers. Management turnover has been frequent, though current staff members like Dallas and Valerie get top marks. The 30-meter lap pool, fitness center, and sauna draw renters, but gym equipment downtime and early-morning noise complaints suggest enforcement gaps. Best suited to renters prioritizing location and modern leasing experience over move-in-ready luxury.

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Callista Hill Country Apartments

#353

63

Callista Hill Country Apartments

3.7(210)✓ Google-verified

Staff like Alex, Chris, Andrew, Paul, and Eric stand out for genuine care, walking residents through processes and responding personally to concerns. The property itself feels quiet and well-kept, with spacious units and decent grounds. However, financial surprises on move-out (cleaning and paint charges well beyond damage), chronic parking shortages after 10 p.m., and serious unresolved issues like car theft, water damage, and security gaps undermine confidence. Residents report management quality has declined over time, and the company has been unresponsive to complaints even involving corporate escalation. The dog park and coffee bar add appeal, and short-term renters speak highly of their stays. Longer-term residents and those who have moved out paint a different picture: hefty post-move fees despite being told the apartment was clean, no follow-up on promised refunds, and a sense that once you leave, the complex ignores you entirely. The maintenance team itself is generally praised, but management's handling of major issues like flooding and security breaches suggests systemic problems beyond individual staff goodwill.

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The Shoal Apartments

#354

63

The Shoal Apartments

4.2(37)✓ Google-verified

Strong location and capable staff draw residents, but building maintenance lapses create real friction. Reviewers consistently praise Megan, Alexis, Eddie, Oscar, and Kyle for going out of their way. The West End proximity to downtown, trails, and shops wins over commuters. However, the single elevator frequently breaks, trash pickup at 3-5 am creates sleep disruption, euro-style washers ruin clothes, and interior units feel dark despite efficient floor plans. A newer building that has not yet solved its infrastructure reliability.

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Sedona Springs

#355

63

Sedona Springs

3.7(144)✓ Google-verified

Sedona Springs draws tenants seeking a calm, tree-filled setting in Oak Hill with responsive maintenance and reasonable pricing for its spacious floor plans. The property's older construction means thicker walls and quiet neighbors, but also brings trade-offs: dim lighting, cracking seals, and poorly executed finishes that clash with rental costs some find steep for the building's age.

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Promesa Apartments

#356

63

Promesa Apartments

3.9(76)✓ Google-verified

Long-term residents consistently praise the responsive management team (especially Ava and Laura), fast maintenance, and quiet setting despite proximity to schools. The complex offers spacious apartments at competitive prices with dog-friendly grounds. However, a growing strain emerges: repeated car break-ins, inadequate security response, and reports of worsening property maintenance and cleanliness undermine the experience for some residents, particularly those concerned about vehicle safety.

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Copper Mill Apartments

#357

63

Copper Mill Apartments

3.8(135)✓ Google-verified

Copper Mill delivers standout individual attention from certain staff members and smooth lease processing, but complaints about maintenance neglect, undisclosed fees, and aggressive speed bumps create friction. Long-term residents praise the community and events; newer residents and visitors report bad first impressions and maintenance indifference.

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Lakeline Parmer Lane Apartments

#358

62

Lakeline Parmer Lane Apartments

3.6(271)✓ Google-verifiedPublishes prices

Strong staff engagement drives positive tours and move-ins, with Maria and Tabitha named repeatedly for attentiveness and bilingual support. Maintenance and cleanliness earn consistent praise. However, pest infestations, unresponsive office lines, and operational issues undercut confidence in management follow-through. Current residents report satisfaction with amenities and safety, but a subset encounters roaches and poor communication when reaching out after hours or seeking support. The wide review spread (55% five-star, 32% one/two-star) suggests inconsistent execution across units and time.

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The Arnold

#359

63

The Arnold

3.7(238)✓ Google-verifiedPublishes prices

Residents split sharply on The Arnold. Those who work with maintenance and certain leasing staff praise quick repairs, clean amenities, and attentive service; Greg and Elsy are named specifically as standouts. Move-in and office interactions, however, draw serious complaints: unresponsive leasing agents, hostile behavior from some staff, parking ticket disputes for touring guests, and negligent security that has led to multiple vehicle break-ins in the garage. Management transitions (Greystar to STYL Residential) coincided with mounting frustration over communication and care standards. Common living complaints include roaches, staircase filth, package theft, and repeated appliance failures. The property itself is attractive, but execution gaps and staff inconsistency leave renters torn. Strong facilities and maintenance reliability for some residents clash with pervasive office dysfunction and safety lapses that drive others to leave."

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The Pointe at Ben White Apartments

#360

63

The Pointe at Ben White Apartments

3.7(150)✓ Google-verified

Jessica, Arleen, and the maintenance crew earn consistent praise for community events, responsiveness, and keeping grounds clean. Residents value the spacious units and long-term stability the property offers. However, multiple reviewers report robberies, break-ins, and zero visible security presence; others cite cockroach infestations, dark parking areas, and management's refusal to share footage or resolve maintenance complaints. The wide split between five-star and one-star reviews reflects a property serving committed residents alongside those facing serious safety and pest concerns.

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Cedar + Sage Apartment Homes

#361

63

Cedar + Sage Apartment Homes

4.1(29)✓ Google-verified

When staff like Desiree and Luis are managing a resident's experience, this complex shines: arrivals are welcoming, maintenance requests come back same-day, and the quiet grounds feel like a genuine neighborhood. The trouble emerges after move-in once the relationship shifts, with recent tenants reporting systematic communication failure, mold left untreated or concealed under paint and drywall, and a sharp contrast between how the office courts prospects versus how it handles current residents' serious concerns. Newer arrivals in well-maintained units consistently praise the natural setting, accessible design, and the professionalism of the maintenance team. Older or problem-unit tenants document a pattern of delayed responses, negligent remediation, and a sense they are treated as inconveniences rather than customers whose lease payments fund the property. One property-management industry insider documented mold discovery to inadequate fixes across multiple days, leaving her family to move into a still-contaminated unit.

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Hunters Chase

#362

62

Hunters Chase

3.4(215)✓ Google-verified

Half the reviews are five-star; the other half skew sharply negative, mostly over cleanliness and pests. Those who stay speak warmly of Peter and Raven at the front desk, quick maintenance turnarounds, walkable access to food and parks, and painless rentals. But recurring reports of roaches, stale odors, and move-in grime present a real friction point that management appears to acknowledge but struggles to fix. On the upside, in-unit washer/dryers ease daily life, rent stays manageable for single parents and budget-conscious renters, and the grounds stay tidy once you're settled. The staff is genuinely invested: maintenance can solve issues in under two hours, and office staff handle rental crises with grace. The neighborhood is leafy and quiet.

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The Vue

#363

62

The Vue

3.7(177)✓ Google-verified

Staff like Laura and Julian earn consistent praise for professionalism and knowledge during tours, and recent residents love the modern layouts, in-unit washers, and amenities. However, a year-round pattern of unaddressed maintenance failures, roach infestations, non-functional AC and pool, and unresponsive office staff dominates later complaints, creating a stark divide between what the leasing team promises and what residents experience after move-in. The property struggles with basic upkeep: pest control rarely arrives despite payment, bathrooms peel, appliances misfunction within days, and management either ignores requests or sends unprepared technicians. Several residents report extreme frustration with locked-out units and debt collection tactics that contradict the welcoming tours.

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Brook Meadow Village

#364

64

Brook Meadow Village

3.9(142)✓ Google-verified

Some residents praise the friendliness of staff like Audrey and Getsy, affordable rates, and nearby bus stops and grocery stores. However, a large group reports ongoing nightmares: maintenance requests ignored for weeks or months, roaches and rats in units, mold in HVAC systems, broken security gates letting vagrants in, and leasing staff withholding refunds. One resident's door fell during a laundry room visit; another faced move-out date changes and confiscated belongings. The complex appears to depend heavily on individual leasing staff quality; when management is attentive, residents stay content, but systemic maintenance failure undermines the property's habitability. New ownership or management changes have left some reviewers disappointed after what they describe as a better era under a previous maintenance person. Residents cite slow response times and a pattern of marking work orders complete without actually completing repairs.

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Timbers Apartments

#365

62

Timbers Apartments

3.9(57)

Residents highlight the office team's responsiveness and willingness to work with tenants, including those using vouchers. However, maintenance problems like broken AC and trash buildup, plus friction over lease enforcement, create a split experience.

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The Lakes at Renaissance Park

#366

59

The Lakes at Renaissance Park

3.5(202)✓ Google-verifiedPublishes prices

Staff turnover has been relentless, but the current management team (particularly Preston and Jeannette) is earning recognition for professionalism and responsiveness. Residents value the location near Katherine Fleischer Park, MetroRail access, and competitive pricing for the area. Persistent structural problems undercut the experience: roach infestations, malfunctioning air conditioning units, broken mailboxes, dark parking lots, and cosmetic neglect. Maintenance often requires multiple requests. Several tenants report deposit delays and difficulty reaching management to resolve issues. Residents recommend walking through units before signing to assess condition.

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Monterey Ranch

#367

61

Monterey Ranch

3.6(802)✓ Google-verified

Tour guides deliver polished first impressions and detailed explanations, leaving prospective renters enthusiastic. Once residents move in, the experience sharply deteriorates: maintenance requests languish for weeks or months without resolution, water damage and mold go unaddressed, appliances remain broken despite repeated office visits, and office staff treat residents' concerns as low-priority or dismiss them with copied mass emails. Some escalations to regional management have shown responsiveness, but systems-level failures in maintenance accountability and tenant communication dominate resident accounts. Leasing agents excel, but the gap between the tour experience and actual resident life is severe enough that current tenants regret renewing leases and former residents warn others away. Pet owners note dirty common areas and inadequate enforcement of dog-park cleanup. The property's amenities (pools, gym, sports courts, hiking trails) are substantial, but maintenance of those spaces and units appears underfunded relative to the "luxury" branding.

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The Loretta

#368

61

The Loretta

3.9(45)✓ Google-verifiedPublishes prices

Isaac, the maintenance technician, earns consistent five-star mentions for fast, considerate service and keeping grounds litter-free. However, deeper complaints surface around office dysfunction: delayed deposit refunds, security indifference to vehicle theft, and a serious allegation of disability discrimination in income verification that allegedly resulted in $8,000+ overcharges. The split between maintenance praise and office-level failures defines the experience here.

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Creeks Edge

#369

62

Creeks Edge

3.7(89)✓ Google-verified

Five-star reviews consistently highlight a quiet, well-maintained community with spacious lofts and standout staff-Christina, Brandi, and Robert are named repeatedly for speed and personal attention. Staff help residents move in quickly and follow up with ongoing support for any need. The 30% one- and two-star reviews raise maintenance failures, safety concerns about crime in the area, and problems with hot water reliability. These drop the overall experience from the strong management and amenities level many residents praise. New management changes in recent months appear to have improved resident confidence.

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Henderson on Reinli

#370

62

Henderson on Reinli

4.2(20)✓ Google-verifiedPublishes prices

Seven in ten reviews are five stars, praising the new apartments, clean spaces, and notably attentive staff who greet residents by name and resolve issues quickly. But recurring complaints centre on broken elevators (out for weeks at a time), WiFi that crashes weekly and depends on staff availability, and a gym delayed months past its promised opening. Management listens; maintenance response lags behind. Recent visitors consistently describe a welcoming leasing experience, with specific staff like Bella, Luz, Anthony, and Ariana making strong first impressions. Residents acknowledge the staff's willingness to fix problems but express frustration when infrastructure (lifts, internet, facilities) sits broken for extended periods. Sound isolation between units is notably good.

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Avery Oaks

#371

56

Avery Oaks

2.6(137)✓ Google-verifiedPublishes prices

Avery Oaks splits sharply between residents who praise select staff members and those who describe unsafe, poorly managed conditions. Ivonne, Ise, and Jesse earn consistent recognition for helpfulness and care, but office consistency is unreliable, and leasing decisions frustrate applicants. Long-term residents report security breaches, car and garage break-ins, trespassing, and noise violations going unchecked; some mention gunshot activity in the area. Move-out charges surprise residents even after careful cleaning. The property itself is clean when maintained, but common areas suffer from damage and pest issues. Maintenance responds quickly to repair requests, yet corporate and management remain distant on safety concerns and policy enforcement. The value proposition (pricing in the $1,100–$1,400 range) appeals initially, but residents say the cost compounds through unexpected fees and the toll of living in an understaffed, under-managed complex.

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Grove at Northwest Hills

#372

61

Grove at Northwest Hills

3.6(172)✓ Google-verified

A divided experience: many residents love the maintenance responsiveness, management warmth (Sam, Cade, Karyn, Tanya, Victor, Leo named repeatedly), and quiet, walkable location. Renewed leases and five-year tenancies signal loyalty. Yet serious complaints persist about roach and bug infestations, water and internet failures, stolen laundry, and slow resolution. The leasing office AI phone system also frustrates callers. Renovations are underway (barbecue area, pool, laundry machines upgraded), and staff deliver personal touches (packages to injured residents, holiday events). Gym ventilation in summer heat is a noted weak point. At 3.6 stars across 172 reviews, satisfaction splits sharply: 56% five-star vs. 31% one-to-two-star, reflecting a property in transition with pockets of real problems.

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Anthem at Ledge Stone

#373

60

Anthem at Ledge Stone

3.6(93)✓ Google-verified

Residents praise the grounds, amenities, and staff when issues are handled promptly, particularly citing manager Trae Rivas and Jennifer for going above and beyond. The pool, golf simulator, and pet-friendly policy appeal to many. However, chronic problems undermine the luxury positioning: a building 9 elevator has been broken for months despite repeated requests, roof leaks have caused mold, exterior spaces need pressure washing, and communication gaps emerge when management changes occur. Maintenance response times vary sharply between recent visits and historical complaints, and deposit returns have stalled for over a year in at least one case.

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Nexus at Goodnight Ranch

#374

60

Nexus at Goodnight Ranch

3.6(134)✓ Google-verified

Residents praise the modern finishes, spacious floor plans, and maintenance team's speed, but long-term tenants report a frustrating gap between appearance and actual living experience. Early months feel great, but gate breakdowns, pest infestations, and unresponsive leasing staff during crises wear down satisfaction. New manager Joselyn Pichardo has improved things recently, yet core issues like AC delays, noise from the main road, and pool maintenance remain unresolved for many. Leasing agents Heather and Jaclynn shine in the application process, making first moves smooth. Staff are described as genuinely nice and friendly. But when serious problems arise, management reportedly defaults to policy quotes rather than practical solutions, and air conditioning repairs have stretched two weeks without resolution. The property attracts responsible families but demands patience with infrastructure and a tolerance for street-facing noise.

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Stassney at SoCo

#375

61

Stassney at SoCo

3.6(262)✓ Google-verifiedPublishes prices

Staff like Reyes in maintenance and front-desk team members Ismaray, Norma, and Lupe earn consistent praise for speed and kindness during move-in and service calls. The divide widens once you move in: residents report months-long repair delays, unresponsive management, and refusals to process unit transfers, creating a troubling gap between first impression and lived experience. Property upkeep and safety are sources of tension. Reviewers describe shabby units, central air left broken for a year (a Texas law violation), and a common complaint that management solves problems slowly or not at all. Maintenance technician Reyes is the standout exception, fixing issues in under 30 minutes when engaged.

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Mosaic at Mueller Luxury Apartments

#376

58

Mosaic at Mueller Luxury Apartments

3.1(331)✓ Google-verifiedPublishes prices

Half the reviews praise the location, gym, and maintenance staff's responsiveness, but the other half describe months-long elevator failures, a garage gate stuck open for security breaches, and one resident reporting dozens of cockroaches daily. Long-time residents cite repeated vehicle break-ins, package theft, and broken security cameras despite monthly maintenance fees. The gap between what leasing staff can deliver and what ownership invests in fixing is the core complaint. Staff turnover and corporate management distance leave on-site teams overwhelmed. Apartment finishes are solid (granite, stainless, spacious), but building-wide systems (elevators, access doors, pest control, mailroom cameras) remain broken for months. Newer residents with leasing staff like Sabrina report smooth moves, while residents staying 3-5 years document worsening security and unresolved maintenance cycles.

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Los Portales de Lena Guerrero Apartments

#377

61

Los Portales de Lena Guerrero Apartments

3.8(31)✓ Google-verified

Monica, Tiyan, and the maintenance team earn repeated praise for warmth, quick fixes, and care. Families particularly value the after-school programs and weekend activities. The grounds are quiet, tree-lined, and close to downtown and schools. However, a serious gap: multiple recent residents report roach infestations despite the 2021 build, and older reviews cite closed office doors and unanswered calls during critical moments like rent payments.

Luxury Apartments

Vue at the Cameron

#378

51

Vue at the Cameron

3.5(33)✓ Google-verified

Vue at the Cameron struggles with fundamental maintenance failures and livability issues that drive rapid resident turnover. Multiple reviewers report broken appliances at move-in, inadequate repairs, pest problems, and unsafe conditions including transient activity on premises. While one recent reviewer noted quiet surroundings, the overwhelming pattern of one and two-star ratings reflects serious concerns about property upkeep, management responsiveness, and basic habitability that far outweigh isolated positive mentions.

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Capital Hills Apartment Homes

#379

54

Capital Hills Apartment Homes

3.2(101)✓ Google-verifiedPublishes prices

Most residents report a disconnect between a welcoming leasing tour and a deteriorating living experience. While leasing staff like Emily, Liyah, and Mason earn consistent praise for their professionalism, move-in residents face months-long maintenance backlogs, unresponsive management, and billing disputes that feel deliberate rather than administrative. The property is registered in Austin's Repeat Offender program for code violations, and recent tenants cite power outages, non-functional AC, pest infestations, and sagging floors left unrepaired despite repeated requests. Multiple reviews note staff names (Garrett, Kevin, Deija, Avery) who do not return calls or provide promised follow-ups, creating a pattern of negligence rather than isolated incidents. One resident reported being charged nearly full rent for move-out cleaning after originally being quoted half that, then charged late fees for management's failure to file notice. Another waited over three months for a deposit refund while billing staff were unavailable by phone. The leasing team's transparency and knowledge do not extend to operational accountability; residents describe being told escalations would occur but hearing nothing afterward.

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Lakeline Station Apartments

#380

59

Lakeline Station Apartments

3.7(49)✓ Google-verified

Current management has earned strong marks for cleaning up the property and responding quickly to maintenance requests, with residents praising spacious layouts and a genuine sense of community. Earlier periods saw poor phone access, slow repairs, and uneven rule enforcement, though recent reviews indicate meaningful improvement under the new team.

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Altura

#381

60

Altura

3.5(246)✓ Google-verified

Most residents praise the staff's warmth and the apartment layout, but a vocal group report predatory pricing, pest problems, and deteriorating common areas. Leasing staff-particularly Nicole, Alejandra, and Jesús-earn consistent mention for attentiveness. The disconnect is stark: five-star reviews emphasize cleanliness and location, while one and two-star accounts describe filthy shared spaces, inadequate pest response, and fees that climb far above initial quotes. One recent reviewer alleged a rent-for-reviews incentive, casting doubt on the review authenticity. The core grievance is administrative: charges appear off statements, staff give conflicting answers on balances, and management allegedly deflects accountability. Amenities are described as both excellent and neglected depending on who is reviewing. The property's Riverside location near Lady Bird Lake appeals to walkers, but weekend conditions reportedly make common areas unusable. Weekend visits are strongly advised before signing.

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Folio Apartments

#382

53

Folio Apartments

3.3(271)✓ Google-verifiedPublishes prices

Folio delivers appealing amenities and workout facilities, but the experience quickly sours after move-in. Residents report chronic problems: gates fail regularly, parking spaces are cramped, soundproofing is poor, and older appliances underperform. The biggest complaint is management. Lease signing brings a shift from friendly staff to an office that ignores maintenance requests, dismisses noise complaints, and hits residents with disputed move-out charges they refuse to justify or refund. Pet owners find the dog parks neglected, with broken gates, poor ground cover, and overflowing waste bins. Maintenance staff sometimes enter units without knocking. Responses to security breaches, water outages, and repair timelines are glacial. Residents consistently describe feeling forgotten once their lease is signed and warn prospective tenants that the promised community does not match the day-to-day reality.

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Residences at Decker

#383

59

Residences at Decker

3.5(112)✓ Google-verifiedPublishes prices

This 3.5-star complex divides sharply: some long-term residents praise responsive managers (Kyla, Lindsey, Cameron, Kaycee) and affordable rents, while recent tenants report rats, roaches, pest control failures, and staff who hang up calls or claim managers aren't present. Multiple reviews cite hallway filth, broken elevators, weak enforcement of quiet hours, and police activity including SWAT responses. Older management created friction; recent leadership has improved things for some, but common areas remain inconsistently maintained and resident behavior poorly supervised.

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Aviva at North Plaza

#384

60

Aviva at North Plaza

3.5(324)✓ Google-verified

Aviva North Plaza splits sharply between residents praising responsive management under new leadership and those frustrated by unresolved maintenance and pest problems. Leasing staff like Hany, Alvis, and Modesta earn consistent kudos for friendliness and speed. However, chronic complaints center on delayed repairs (AC, toilets, appliances), roach and flea infestations, and staff who dismiss or discourage resident concerns. The property's fitness center and pool draw praise when maintained but frustrate others when neglected. New manager Lidia and the maintenance team (Denis especially) have won over some long-term residents, but the mixed 3.5-star rating reflects a real divide: those in functioning units with responsive staff versus those trapped in unaddressed health hazards. Moving costs linger in debt collection disputes, and phone accessibility remains a sore point even for departing tenants.

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5th Street Commons Apartments

#385

60

5th Street Commons Apartments

3.7(58)✓ Google-verified

Walk-in tours get turned away, and months-long fights over security deposits undermine what could be a solid complex. The location next to Mopac and Lady Bird Lake, thick walls, and a maintenance team that actually shows up are real draws. But Greystar's office staff and accounts receivable department leave long-time residents (some living here 12+ years) deeply frustrated, making this place feel like a gamble on management, not a comfortable home.

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Avalon Palms B

#386

47 low data

Avalon Palms B

4.3(3)

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Luxury Apartments

MAA Balcones Woods

#387

60

MAA Balcones Woods

3.5(263)✓ Google-verifiedPublishes prices

Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction. Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

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Oakville Apartments

#388

54

Oakville Apartments

3.4(280)✓ Google-verified

Oakville's 3.4-star rating reflects deep maintenance and management problems that overshadow its amenities. Residents report maintenance tickets marked solved without any work done, persistent roaches and pest infestations despite pest control fees, 15-month-broken gate security, and widespread package theft. Leasing staff are often unreachable or dismissive, though standout staff like Krystal and fast-moving teams occasionally earn praise. AC failures, unpermitted unit entries, and poor common-area upkeep are chronic issues that management appears unwilling to address.

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Summit at Westwood Apartments

#389

59

Summit at Westwood Apartments

3.5(163)✓ Google-verifiedPublishes prices

Residents praise individual staff members like Kayla, Stormy, and Kristy for genuine effort to turn the community around, and several note the convenient location near schools and parks. However, a significant portion of recent reviews detail systemic failures: months without pest control despite tenant charges, summer-long pool closures, AC failures lasting five weeks, security deposit refusals, and work orders marked complete with no actual service. The shift to new management in late 2024 shows promise but has not yet resolved the backlog of deferred maintenance and billing issues that frustrated long-term residents. The property trades on student housing appeal with flexible payment and pet policies, yet chronic infrastructure problems (broken gates, poor HVAC maintenance) and fees for unavailable services undermine the value proposition. Those considering a move should weigh the improving staff against documented patterns of delayed repairs and service failures.

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The Zenith

#390

58

The Zenith

3.7(37)✓ Google-verified

Brad and Will, the maintenance team, earn consistent praise for quick repairs and genuine care for residents and pets; leasing staff like Brandi and CK make the process feel personal rather than transactional. However, thin management capacity creates friction: package theft and security breaches go largely unaddressed, the building's mandatory $60/month WiFi and $25/month valet trash feel tacked on, and the Riverside location puts residents near active nightlife and rising crime. Units themselves are well-finished and newly maintained, and staff across departments genuinely seem to care. For those willing to look past security gaps and surrounding neighborhood challenges, the community delivers strong day-to-day service and pet amenities. Prospective residents sensitive to noise should avoid Riverside-facing units.

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The Atlantic Grand Oaks

#391

59

The Atlantic Grand Oaks

3.1(194)✓ Google-verified

Kevin Vazquez, Jenny López, and a few others earn consistent praise for patient, knowledgeable service during leasing and maintenance calls. The property looks well-kept and features advertised amenities. However, management struggles with follow-through: noise complaints go unaddressed after multiple office visits, grounds deteriorate with uncollected pet waste, and nighttime safety feels overlooked as tenants loiter and harass visitors. Staff turnover and Friday early closures add to the sense that only a handful of employees truly care.

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The Oscar Apartments

#392

59

The Oscar Apartments

3.7(45)✓ Google-verifiedPublishes prices

Brad's maintenance team earns consistent praise for quick, weekend repairs and responsiveness. The neighborhood feels safe and location suits airport commuters and food truck enthusiasts. However, Tarantino Properties management is heavily criticized for ignored emails, delayed refund processing, and unresponsive office hours-issues that have made the building feel disorganized despite its solid apartments and friendly neighbors.

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Artisan at South Lamar

#393

59

Artisan at South Lamar

3.5(129)✓ Google-verified

Artisan at South Lamar leaves residents sharply divided. Long-term tenants and those who worked closely with leasing staff praise the quiet setting, responsive maintenance crew, and personal attention from managers like Heather and Chloe. Pools, gym, and community feel are consistent highlights for satisfied residents. A significant group moved in during recent renovations and encountered unfinished units, mold in ventilation, cockroach infestations, and poor pre-move communication. One disabled resident reported unmet ADA needs and staff dismissiveness. While some issues resolved quickly, others persisted despite multiple service calls and inspections.

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Collective on Riverside

#394

59

Collective on Riverside

3.5(617)✓ Google-verifiedPublishes prices

Office staff earn consistent praise for kindness and quick help during leasing, and residents enjoy the location near UT Austin and amenities like resort pools and bark parks. However, serious gaps emerge post-move: maintenance requests languish (six-day internet outages, AC down for a week, bathroom leaks taking three months), units shown during tours do not match actual units delivered, security issues (cars towed and stolen, gate left broken, packages disappear), and promised move-in incentives are either charged or reduced mid-lease. For long-term residents, frustration compounds with these recurring broken promises.

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Gallery at Domain

#395

57

Gallery at Domain

3.4(480)✓ Google-verified

Long-term residents speak warmly of maintenance speed, monthly food trucks, and a walkable North Austin location near Domain. Newer or departing residents report a stark divide: staff either solve problems promptly or ignore them entirely, leasing communications often mislead on move-in timing and costs, and deposit deductions feel aggressive. Maintenance excels for some; pest complaints, dead keyless-entry batteries, and broken garage doors plague others. The community works if your needs align with management's competence in your building. At price point, leasing pushes steep rent increases via software-driven raises, and lock outs cost $100. Management's reputation splits sharply on response to security concerns, water damage, and pest control. Families with young children and those renting under Section 8 have filed complaints suggesting inconsistent or dismissive treatment.

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The Aspect

#396

59

The Aspect

3.5(278)✓ Google-verifiedPublishes prices

The Aspect attracts praise for its leasing staff-particularly Alexis Edwards, Star, and Amanda-who handle tours and applications with care and clear communication. Individual apartments are spacious and well-designed. However, the stark reality for many residents is maintenance chaos. Emergency requests go unanswered for weeks or months. Air conditioning fails during 100-degree Austin summers with no real fixes. Ceilings leak, foundations crack, toilets don't work, and pests appear. Management largely ignores calls and emails. The complex itself shows neglect: trash accumulates, the parking lot is badly deteriorated, and one resident reported unauthorized mail access and credit card theft linked to a broken mailbox lock that management never investigated. The divide between leasing charm and post-move-in dysfunction is severe.

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The Olivine

#397

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The Olivine

3.2(217)✓ Google-verified

Word-of-mouth often centers on the leasing team, especially Beatrice and Nikki, who walk tenants through paperwork and move-in without stress. Mario and the maintenance crew earn repeated praise for same-day fixes and genuine helpfulness. However, serious complaints describe move-in apartments infested with roaches, missing fixtures, and incomplete inspections. Tenants report pest issues management failed to resolve, unaddressed safety hazards including collapsed ceilings and inadequate lighting despite repeated requests, and contested damage charges ranging over $1,800 after checkout. The property manager rarely appears in tenant accounts. Quality varies sharply between leasing experience and ongoing living conditions. Whether the office excellence transfers to daily management remains contested. Recent movers celebrate the team; former residents describe months of neglected problems. Pet-friendly amenities appeal to residents with dogs, though pest complaints raise concerns about facility conditions. High staff turnover and inconsistent follow-through on repairs and safety issues cloud the picture. Five-star reviews cluster in the leasing phase; one-star reviews reflect long-term residency.

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Verde Apartments

#398

59

Verde Apartments

3.2(172)✓ Google-verified

Strong front-desk service from named staff members (Samantha, Miranda, Maxell, Leslie) leaves touring prospects impressed. Residents praise the rent-to-size value, calm location, and improved management under Leslie. However, multiple tenants report unresolved maintenance problems (broken AC recycles, clogged drains, mouse infestation) and a harsh moveout billing process that has led to collection accounts and ruined tenant histories despite disputed charges. The split between five-star and one-star reviews reflects a stark divide: those who engage with leasing staff or experience short residencies see a well-priced, quiet complex, while longer-term residents clash with a maintenance system that does not fix problems and a billing department that is quick to penalize.

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DKLSoutions

#399

49 low data

DKLSoutions

4.2(81)✓ Google-verified

Allegre Point draws strong marks for layout, location, and older-era staff like Melinda and Kayla. Recent reviews show maintenance requests ignored for months and management dismissing concerns, suggesting service quality has declined over time.

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The Dexter

#400

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The Dexter

3.3(199)✓ Google-verified

Long-term residents and those dealing with current management praise quick maintenance and a responsive team, but a sharp divide emerges: newer or Section 8 residents report mice, cockroaches, ants, and a pattern of billing for cleaning never done or charging for pre-existing damage. The property manager Marisa draws both glowing reviews (same-day repairs, moving assistance) and serious complaints (midnight debt collection calls, locked leasing office, confrontational communication). One resident called management "the change this place needed" after 4.5 years; another fled citing the complex as a "section 8 slum" infested with pests. The amenities (two pools, fitness center, business center) exist on paper but reviewers report pools closed during tenancies, guest parking that requires long walks, and bins overflowing despite included trash service. Towing appears swift and harsh, with one food delivery documented as towed mid-drop-off. Newer or vulnerable tenants face either rapid fixes or a cycle of neglect and fees, depending on who handles their lease.

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Last updated 2026-09-22