Five-star reviews highlight Chris Smith's patience during leasing, quick office attention, and a clean gym; residents renewing leases credit improved management. Severe complaints center on roach infestations spanning years despite repeated requests for pest control, non-functional appliances (dishwashers, dryers) left broken for 12+ months, and chronic safety issues including fires in dumpsters, gunfire, and weekly police visits. Parking shortages and dismissive staff interactions with prospective tenants also deter move-ins.
Affordability draws residents, but inconsistent service quality, maintenance responsiveness gaps, and pest problems create a polarized experience. Staff like Chris, Rey, and maintenance team members Chris R. and Antonio receive consistent praise, but management turnover has not stopped recurring complaints or repairs.
Staff responsiveness and maintenance speed stand out across reviews; same-day repairs and named technicians like Alexis earn repeated praise. Move-in experience varies sharply: some find the office seamless, others report delays and poor unit condition checks, though management has begun following up proactively on complaints.
Bexley attracts residents with warm leasing staff, large layouts, and resort amenities like a pool and dog park in a quiet setting near shopping and highways. But a significant segment reports serious problems: cockroaches throughout their units, dirty move-in conditions, slow maintenance responses, missed trash pickups despite fees, and frustration with appointment no-shows and unresolved maintenance issues months after move-in.
Life here feels like joining an extended family rather than renting an apartment. Staff learn resident names, organize daily activities from yoga to Thursday Mix and Mingle dinners, and grounds stay immaculate year-round. Tours are unhurried and informative. The catch: monthly costs substantially exceed local house rents, and at least one resident dealt with bedbugs after move-in without reimbursement.
Last updated 2026-08-04
