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Sutton Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 245 Google reviews · How we rank ›

3.3(245) 58 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sutton Apartments
Location
Maconda Park East, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
245
Ranking
#507 in Luxury Apartments
Best for
pet owners who tour the property and work with experienced leasing agents like Chris

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

A polarized experience: residents with responsive staff like Chris report smooth leasing and attentive maintenance, while others cite months-long pest problems, broken appliances left unfixed, inconsistent rent quotes, and serious safety issues including fires and police calls. Management appears uneven across shifts and times.

Recent shift: Sentiment has improved recently: 4-month stretch (Reviews 5-14) shows mostly five-star praise for staff and amenities, especially Chris Smith. Earlier reviews (1-2 months ago) cite serious unresolved pest and maintenance issues, and the most recent (2 weeks ago) flags management pricing inconsistency.

Praised for
  • friendly and helpful leasing staff (Chris, Tamara, Rey)
  • quick maintenance response and repairs
  • clean, well-maintained common areas
  • spacious quiet units
Watch-outs
  • unresponsive management and poor communication
  • inconsistent pricing and lease terms
  • pest infestation (roaches) unresolved for months
  • broken appliances not repaired
  • high crime and safety concerns
  • excessive paid parking
  • lack of professionalism in front office
responsive-managementpoor-communicationfriendly-staffpest-problemsunresponsive-maintenancewell-maintained
Best for: pet owners who tour the property and work with experienced leasing agents like Chris
Think twice if: pest control responsiveness and management consistency are concerns; get all pricing and promotions in writing

What this place gets right

  • pet-friendly dog park
  • named staff (Chris, Tamara) noted for patience and professionalism
  • fitness center and pool amenities
  • on-site maintenance team

Before you tour or apply

  • Chris Smith, Chris R., Rey, and Tamara praised for leasing and maintenance support
  • roach infestation reported unresolved for a year across multiple units
  • dishwasher, dryer, and bathroom fixtures reported non-functional for extended periods
  • security concerns include dumpster fires, gunfire, police calls weekly, vehicle explosion

Resident ratings

Pet-Friendly Apartments
dog park available; no complaints about pet policies in reviews
Luxury Apartments
marketed as luxury but one resident reported paying $1,800 for unit with broken appliances and roach infestation

How it stacks up

  • Rated 3.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Breaking down the ratings

5
123
4
15
3
6
2
14
1
87

FAQ

Are there pet amenities?
Yes, the complex includes a pet-friendly dog park.
What lease deals are available?
Promotions vary; one visitor was quoted $1,200 with 4 weeks free initially, then $1,400 with no promotions at a later visit. Get all terms in writing before signing.
How responsive is maintenance?
Experiences vary widely. Some residents report fast service; others report appliances and pest issues left unresolved for months.
Request a quote

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Last updated 2026-09-22