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Bexley at Whitestone

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 209 Google reviews · How we rank ›

3.8(209) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Bexley at Whitestone
Location
Avery Ranch-Lakeline, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
209
Ranking
#296 in Luxury Apartments
Best for
remote workers seeking spacious, quiet units and a community dog park

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

The leasing team here earns consistent praise for being friendly, responsive, and informative during the signing process, with staff members like Toby, Adriana, and Alma frequently mentioned by name. The community itself appeals to remote workers who value quiet living, and amenities like the resort-style pool and dog park draw positive responses.

However, recent residents report serious operational gaps. Multiple tenants encountered cockroach infestations, dirty or broken units at move-in, and slow-to-nonexistent maintenance fixes, with management deflecting responsibility rather than solving problems. Valet trash service has missed pickups and generated disputed charges. One prospective tenant waited an hour for two consecutive scheduled tours that did not happen. The gap between the leasing experience and actual occupancy is striking and concerning.

Recent shift: One recent three-star review (posted 4 hours ago) updated to note reduction in pest issues and improved communication after initial complaint was posted, suggesting management response to negative feedback.

Praised for
  • friendly and knowledgeable leasing staff (Toby, Adriana, Alma, Dylan, Brandon, Diana)
  • resort-style amenities and dog park
  • spacious floor plans
  • quiet community
  • responsive staff during leasing process
Watch-outs
  • cockroach infestation
  • dirty or damaged units at move-in
  • slow maintenance responses and excuses
  • unreliable valet trash service
  • undisclosed plumbing leaks
  • rent increases at lease renewal
  • long wait times for scheduled tours
friendly-staffresponsive-managementgreat-amenitiespest-problemsslow-maintenanceunresponsive-maintenanceclean-common-areas
Best for: remote workers seeking spacious, quiet units and a community dog park
Think twice if: move-in condition and pest control are deal-breakers; management delays and excuses are documented patterns

What this place gets right

  • spacious floor plans for the price point
  • resort-style pool and dog park
  • walkable to shopping
  • quiet for remote workers
  • knowledgeable leasing staff

Before you tour or apply

  • Leasing staff named include Toby, Adriana, Alma, Dylan, Brandon, and Diana
  • cockroach infestation described as widespread (walls, kitchen, cups, everyday items)
  • valet trash service charged monthly but missed pickups during hot weather
  • undisclosed plumbing leaks discovered by tenants themselves
  • one prospective tenant waited an hour for two consecutive missed scheduled tours
  • recent tenant reported reduction in pest issues and improved communication after posting complaint

Resident ratings

Luxury Apartments
leasing process praised as smooth and staff informative, but move-in experience plagued by dirty units, pests, and maintenance failures
Pet-Friendly Apartments
dog park highly praised; no complaints about pet policies, but cockroach infestation creates sanitary concerns

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
128
4
12
3
16
2
10
1
43

FAQ

Is the community dog-friendly?
Yes, the complex offers a dog park. Reviewers praise the dog park specifically and recommend it for pet owners.
What happens if I need maintenance?
Recent residents report slow responses, excuses rather than solutions, and responsibility deflection between management and maintenance. One recent tenant reported improvement after filing a complaint online.
Are tours available online?
Yes, the complex offers online appointment booking, but at least one prospective tenant experienced two consecutive one-hour waits for scheduled tours.
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Last updated 2026-09-08