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Bexley at Whitestone

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 210 Google reviews · How we rank ›

3.8(210) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Bexley at Whitestone
Location
Avery Ranch-Lakeline, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
210
Ranking
#278 in Luxury Apartments
Best for
Renters prioritizing value, spacious layouts, and dog-friendly living in convenient northwest Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Bexley at Whitestone attracts renters seeking value and amenities in a convenient northwest Austin location. The leasing team (Toby, Alma, Dylan, Brandon, Diana) earns consistent praise for professionalism and ease of process. However, a significant pattern of complaints centers on pest control, move-in conditions, and maintenance delays. Several residents report severe cockroach infestations despite cleaning efforts, dirty apartments on arrival, undisclosed plumbing leaks, and frustratingly slow responses from staff. One prospective tenant waited an hour twice for scheduled tours with no meaningful apology. Residents who report good experiences praise the unit size and resort amenities; those in crisis cite responsibility-shifting between management and vendors as a breaking point.

Pet owners highlight the dog park as a draw, and some residents find the complex quiet for remote work. The business states it negotiates on rent, though value judgments vary sharply depending on whether a renter encounters maintenance issues. A few long-term residents express high satisfaction, yet the volume and specificity of pest and preparation complaints suggest this is not isolated.

Praised for
  • friendly, helpful leasing staff
  • spacious floorplans for the price
  • resort-style amenities and dog park
  • responsive management for some residents
Watch-outs
  • severe cockroach infestation in multiple units
  • dirty or damaged units at move-in
  • slow maintenance responses and excuses
  • unreliable valet trash service with unexpected fees
  • missed leasing appointments and poor timeliness
friendly-staffresponsive-managementwell-maintainedpest-problemsslow-maintenancepoor-communicationgreat-amenities
Best for: Renters prioritizing value, spacious layouts, and dog-friendly living in convenient northwest Austin.
Think twice if: Pest control and maintenance standards are critical to you; recent reviews document cockroach infestations and slow repair responses.

What this place gets right

  • Spacious floorplans at competitive price point
  • Resort-style pool, fitness center, dog park
  • Approachable, responsive leasing team
  • Convenient location near US-183 and SH-45

Before you tour or apply

  • Named leasing agents Toby, Dylan, Alma, Brandon, and Diana consistently praised for professionalism
  • Dog park and resort-style amenities mentioned as standout features
  • Cockroach infestations documented inside kitchen cabinets, on walls, and in everyday items
  • Valet trash service charged monthly but unreliable; residents charged additional $25 fees
  • Lease price negotiation stated by management; one tenant reported rent increase linked to carpet replacement
  • One prospective tenant waited approximately one hour for scheduled tours on two consecutive days

Resident ratings

Pet-Friendly Apartments
Dog park praised as excellent; residents with pets report high satisfaction despite broader complex issues.
Luxury Apartments
Spacious floorplans and resort amenities appreciated, but pest and maintenance problems undermine the luxury positioning.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
128
4
12
3
16
2
10
1
44

FAQ

Can I negotiate the rent?
According to the business, you can negotiate prices with management.
Does this complex allow dogs?
Yes. The complex is pet-friendly and features a dog park.
What amenities are included?
Resort-style pool, 24-hour fitness center with cardio and strength training, cabanas, and a dog park.
Request a quote

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Last updated 2026-09-22