Austin Apartment Reviews Guide
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The Maris

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 73 Google reviews · How we rank ›

4.2(73) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Maris
Location
Avery Ranch-Lakeline, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
73
Ranking
#220 in Luxury Apartments
Best for
New residents prioritizing design and move-in experience over long-term security confidence.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

The Maris impresses on design and initial move-in, with leasing staff Jeffrey, Elyse, Helen, and maintenance team Eric and Erwy earning consistent praise for their professionalism. However, the community faces serious security gaps: a broken garage gate that sat unfixed for months, multiple vehicle thefts and break-ins, and a maintenance worker who entered the wrong unit unannounced. Residents feel unsafe despite promised on-site security they rarely see.

Complaints extend to operations: unauthorized tows despite proper registration, the Fetch package system causing delays and theft, hallway cameras absent despite resident requests, and bills that don't match the value delivered. Parking fees ($350 tow charges, extra monthly dues) and extra costs for basics like key cards (additional $30 each) leave residents frustrated. The property is beautiful, but management responsiveness to core safety and security issues has not matched the price or brand promise.

Praised for
  • Stunning finishes and design
  • Attentive leasing staff
  • Friendly maintenance and front desk
  • Community events and amenities
Watch-outs
  • Garage security failures and vehicle theft
  • Unauthorized maintenance entry into units
  • Broken gate unfixed for months
  • Inadequate on-site security despite claims
  • Towing without notice despite registration
  • Expensive parking fees with poor value
  • Fetch package system causes delays and theft
  • Hallway and garage lack cameras
  • Noise issues and thin walls
  • Extra fees for amenities and services
well-maintainedpackage-theftparking-issuesfriendly-staffsafe-secureoverpricedunresponsive-maintenance
Best for: New residents prioritizing design and move-in experience over long-term security confidence.
Think twice if: You value on-site security, worry about vehicle safety, or need package-room reliability. Garage gate repairs and crime prevention lag behind promises.

What this place gets right

  • Premium interior finishes and resort-like pool
  • Responsive leasing team during move-in
  • Monthly resident social events and activities

Before you tour or apply

  • Maintenance entered wrong unit unannounced; security alarm triggered
  • Garage gate broken for months without repair
  • Three vehicles had wheels stolen from garage in August 2026
  • Fetch package system used instead of traditional package room
  • Towing issued without notice despite valid registration
  • On-site security (10 PM to 6 AM) claimed but not observed by residents
  • Leasing staff: Jeffrey, Elyse, Helen; maintenance: Eric, Erwy; community events: Bria and Justin
  • Fitwel Certification claimed on website

Resident ratings

Luxury Apartments
Apartments themselves beautifully finished and well-maintained, but hidden costs (extra key cards, Fetch mail fees) and management failures undermine luxury positioning.
Pet-Friendly Apartments
Pet amenities praised (waste stations added, dog park events), but residents note some neighbors don't clean up after pets; management responsive to cleanliness requests.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

How We Score
Star rating 43
Review volume 81
Review recency 100
Review sentiment 37
Profile completeness 100
Verification 30

Breaking down the ratings

5
56
4
2
3
1
2
2
1
12

FAQ

Are there security cameras in the hallways and garage?
No. Residents have repeatedly requested hallway and garage cameras; management has discussed adding them but they are not currently installed. Residents are using their own security cameras in units.
How does package delivery work at The Maris?
The property uses Fetch, a third-party package service. Packages are sent to a Fetch warehouse and redelivered to your door, often delayed 1-2 days. This is not a traditional package room, and residents report packages are sometimes lost or stolen at the Fetch facility.
Is there on-site security?
Management states security patrols are present 10 PM to 6 AM, but many residents say they have rarely or never seen security guards on the property, even during late-night incidents and vehicle thefts.

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Last updated 2026-09-08