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The Atlantic Grand Oaks

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 194 Google reviews · How we rank ›

3.1(194) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Atlantic Grand Oaks
Location
Cherry Creek, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
194
Ranking
#567 in Luxury Apartments
Best for
Renters prioritizing personalized leasing service and willing to ask for Kevin Vazquez.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Kevin Vazquez, Jenny López, and a few others earn consistent praise for patient, knowledgeable service during leasing and maintenance calls. The property looks well-kept and features advertised amenities. However, management struggles with follow-through: noise complaints go unaddressed after multiple office visits, grounds deteriorate with uncollected pet waste, and nighttime safety feels overlooked as tenants loiter and harass visitors. Staff turnover and Friday early closures add to the sense that only a handful of employees truly care.

Praised for
  • Kevin Vazquez and select staff go above and beyond
  • leasing process is smooth and well-explained
  • property aesthetics and maintenance appeal
  • friendly, attentive front-office service
Watch-outs
  • inconsistent staff responsiveness and urgency
  • noise complaints unresolved despite repeated reports
  • safety concerns and unchecked tenant behavior at night
  • poor ground maintenance and pet waste management
friendly-staffresponsive-managementwell-maintainednoisy-neighborsslow-maintenancepoor-communication
Best for: Renters prioritizing personalized leasing service and willing to ask for Kevin Vazquez.
Think twice if: Sound-sensitive tenants should note noise enforcement is weak; pet owners should verify ground maintenance standards; solo female visitors may feel unsafe after dark.

What this place gets right

  • strong leasing team (Kevin Vazquez, Jenny López, Alfredo, Luis)
  • attractive grounds and maintained common spaces
  • paw park and pet-friendly design
  • responsive maintenance staff on air conditioning and repairs

Before you tour or apply

  • Kevin Vazquez praised by name across five reviews for leasing and ongoing support
  • Alfredo and Luis handled air conditioning repairs efficiently during heat
  • Jenny López recognized for facilities service
  • Office closes early on Fridays
  • Noise complaints reported 8+ times with no resolution
  • Pet waste management neglected across grounds

Resident ratings

Luxury Apartments
Leasing experience praised for clarity and professionalism; property aesthetics maintain appeal. Management fails to enforce lease terms on noise or enforce community standards.
Pet-Friendly Apartments
Paw park amenity present; ground conditions heavily compromised by uncollected pet waste and debris, creating safety and cleanliness issues.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What keeps coming up

helpful staffhelpful front office staffclean communityapartment sizekind stafffast processleasing processclear explanationsfeespest control

How we scored this

How We Score
Star rating 0
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
86
4
11
3
9
2
7
1
81

FAQ

Who should I ask for during the leasing tour?
Reviewers consistently name Kevin Vazquez as exceptionally helpful, patient, and knowledgeable. Jenny López and Jenni are also noted as friendly and welcoming.
How quickly does maintenance respond to maintenance requests?
Air conditioning and appliance repairs have been handled quickly according to reviews. However, noise and ground maintenance complaints appear to go unaddressed even after eight office visits.
Is there a paw park for pets?
Yes, the business lists a paw park as an amenity. Reviewers note, however, that grounds maintenance for pet waste is not kept up.

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Last updated 2026-09-22