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The Atlantic Grand Oaks

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 194 Google reviews · How we rank ›

3.1(194) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Atlantic Grand Oaks
Location
Cherry Creek, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
194
Ranking
#565 in Luxury Apartments
Best for
Professionals prioritizing responsive leasing support and move-in ease over long-term community stability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Experiences split sharply between those praising staff (Kevin, Jenni, Jenny, Alfredo by name) for patient, detailed guidance and residents fighting noise complaints management won't resolve. The leasing team earns consistent five-star recognition for walking buyers through terms and answering questions thoroughly. But tenants living above loud families say they've reported disruption eight-plus times with no relief, and visitors report catcalls and unsafe parking areas at night. Upkeep varies: the community reads as maintained indoors, yet common grounds accumulate uncollected pet waste that poses hazard to dogs.

Well-maintained units and a responsive few staff members contrast sharply with a management culture some describe as nonchalant, one-star reviewers unprofessional about early Friday closings, and a pervasive failure to enforce lease terms or deter harassment. For buyers seeking smooth move-ins and knowledgeable service, this complex delivers. For residents seeking peace or safety, the gaps are real.

Praised for
  • helpful, knowledgeable staff (Kevin, Jenni, Jenny, Alfredo)
  • smooth, efficient leasing process
  • well-maintained community
  • responsive maintenance
Watch-outs
  • noise and soundproofing issues, management unresponsive to reports
  • safety concerns (harassment, dark/deserted areas)
  • management inconsistency and lack of urgency
  • ground maintenance neglected (pet waste)
responsive-managementpoor-communicationwell-maintainednoisy-neighborsfriendly-staffslow-maintenance
Best for: Professionals prioritizing responsive leasing support and move-in ease over long-term community stability.
Think twice if: Sensitive to noise or harassment concerns; management has not enforced quiet hours or safety despite repeated tenant complaints.

What this place gets right

  • Named staff (Kevin, Jenni, Alfredo, Jenny, Luis) recognized for personal attention and follow-through
  • Leasing team takes time explaining terms without pressure
  • Quick, professional maintenance response for urgent issues like A/C

Before you tour or apply

  • Kevin Vazquez, Jenni, Jenny López, Alfredo, Luis named by tenants as consistently helpful
  • A/C maintenance completed quickly during extreme heat
  • Dog paw park on-site; common grounds accumulate uncollected pet waste
  • Leasing office staff spend time explaining lease terms in detail without pressure
  • One-star reviewers report office closes early Fridays; only Kevin consistently available

Resident ratings

Luxury Apartments
Leasing and move-in praised for clarity and ease; ongoing resident complaints about noise management and safety neglected.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What keeps coming up

helpful staffhelpful front office staffclean communityapartment sizekind stafffast processleasing processclear explanationsfeespest control

How we scored this

How We Score
Star rating 0
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
87
4
11
3
8
2
7
1
81

FAQ

Will the leasing team explain all the fees and terms clearly?
Yes. Kevin, Jenni, and Jenny are consistently praised for taking time to walk through details without pressure and answering questions thoroughly.
What do I do if I have a maintenance emergency like a broken A/C?
The maintenance team (Alfredo and Luis named) responds quickly; one tenant's A/C was fixed rapidly during heat, but routine issues and noise complaints are slower to resolve.
Is the community safe at night?
A visitor reported being followed and harassed at 11 pm in a dark, deserted parking area, and tenants mention groups drinking in stairwells. Lighting and security patrols are not mentioned in reviews.

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Last updated 2026-09-08