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The Pointe at Ben White Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 145 Google reviews · How we rank ›

3.6(145) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Pointe at Ben White Apartments
Location
Montopolis, Austin
Service
Luxury Apartments
Reviews
145
Ranking
#549 in Luxury Apartments
Best for
Families and long-term residents who value spacious layouts and active property maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents who stay long-term praise the maintenance team (especially Jorge) and office staff like Arleen and Jessica for their professionalism and community events. Spacious units with clean grounds attract families and pet owners.

However, security lapses, cockroach problems, dark parking lots, and slow complaint resolution frustrate others. Billing disputes with collections and management unresponsiveness undermine trust. The split between five-star loyalty and one-star warnings reflects inconsistent living conditions across the property.

Recent shift: Pest and security complaints intensified over the past 9-12 months, offsetting earlier five-star praise and weakening the overall trend.

Praised for
  • Maintenance staff attentiveness and reliability
  • Office staff professionalism and helpfulness
  • Clean grounds and spacious units
  • Community events and activities
  • Pet-friendly and family-safe environment
Watch-outs
  • Inadequate security and gate maintenance
  • Pest infestation issues
  • Poor parking management and lighting
  • Unresponsive management to complaints
  • Billing disputes and collection agency problems
responsive-managementwell-maintainedfriendly-staffsafe-securepest-problemsparking-issuesunresponsive-maintenancequiet-community
Best for: Families and long-term residents who value spacious layouts and active property maintenance.
Think twice if: Security concerns, pest issues, and unresponsive management should give pause; billing disputes also appear unresolved.

What this place gets right

  • Dedicated, proactive maintenance team (Jorge named repeatedly)
  • Welcoming office staff who organize community activities
  • Spacious units with washer-dryer connections
  • Pet-friendly with soccer facilities

Before you tour or apply

  • Jorge (maintenance technician) repeatedly praised for diligence and responsiveness
  • Arleen and Jessica (office staff) recognized for professionalism and event coordination
  • Cockroach infestation reported in recent reviews
  • Security camera footage requested but not provided to residents
  • Unresolved billing dispute with collection agency over one year later

Resident ratings

Luxury Apartments
Spacious layouts and clean grounds praised; security failures and pest infestation reported.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

What keeps coming up

clean propertyhelpful staffmaintenance teampropertydepositsafetypolite staffcleanlinessoffice staffclient care

How we scored this

How We Score
Star rating 11
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
76
4
16
3
11
2
7
1
35

FAQ

Do units have washer-dryer connections?
Yes, in-unit washer-dryer connections are available.
Is the complex pet-friendly?
Yes, the complex welcomes pets and has outdoor areas like a soccer field.
What amenities are included?
Fitness center, swimming pool, on-site car share program, and community events organized by office staff.
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Last updated 2026-09-08