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The Oaks at Ben White Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 67 Google reviews · How we rank ›

4.1(67) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsAffordable & Section 8 Housing
The Oaks at Ben White Apartments
Location
Montopolis, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing
Reviews
67
Ranking
#419 in Luxury Apartments
Best for
Renters seeking affordable or luxury housing near downtown with modern interiors and patient staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff like Trent and property manager Leticia earn strong praise for attentiveness and problem-solving, especially with income-restricted applications. However, persistent cleanliness issues (trash in stairwells and parking areas), a long-closed pool, and package theft undermine the luxury positioning. Spacious modern layouts and location near downtown appeal, but resident behavior and maintenance delays frustrate current tenants.

Praised for
  • responsive staff (Trent, Leticia)
  • friendly bilingual team
  • spacious modern units
  • convenient southeast Austin location
  • pet-friendly with onsite amenities
Watch-outs
  • trash and litter throughout common areas
  • pool closed for months
  • broken gate not repaired
  • package theft
  • surveillance camera privacy concerns
responsive-managementwell-maintainedpackage-theftfriendly-staff
Best for: Renters seeking affordable or luxury housing near downtown with modern interiors and patient staff.
Think twice if: You prioritize cleanliness or amenities like a working pool; ongoing trash issues and lengthy maintenance delays are documented concerns.

What this place gets right

  • Staff go above and beyond on applications
  • Bilingual property management
  • Modern spacious layouts
  • Onsite fitness center and wheelchair access

Before you tour or apply

  • Trent (corporate support) helped resolve income-restricted compliance issues
  • Leticia Cantu (property manager) praised for bilingual support and attentiveness
  • Pool closed 8 months without repair timeline
  • Gate broken and not repaired within a week
  • Multiple reports of package theft
  • Surveillance cameras on premises

Resident ratings

Luxury Apartments
Modern spacious units praised but marketed luxury undercut by trash and maintenance delays.
Affordable & Section 8 Housing
Staff excel at income-restricted applications; Trent resolved compliance barriers that other staff initially struggled with.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

What keeps coming up

small communitysize of apartmentsmodern apartmentsnew complexfloor plansspaciousnesshelpful teambilingualwelcoming staffmoving experience

How we scored this

How We Score
Star rating 38
Review volume 80
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
49
4
2
3
1
2
2
1
13

FAQ

Is the pool open?
The pool has been closed for extended periods (8+ months reported); no current repair timeline published.
What comes in the units?
One and two-bedroom apartments include stone countertops, designer cabinets, stainless steel appliances, energy-efficient features, plank wood-style flooring, and in-unit washer-dryer.
Is there a current move-in special?
Six weeks free rent offered (limited time).
Request a quote

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Residents who stay long-term praise the maintenance team (especially Jorge) and office staff like Arleen and Jessica for their professionalism and community events. Spacious units with clean grounds attract families and pet owners. However, security lapses, cockroach problems, dark parking lots, and slow complaint resolution frustrate others. Billing disputes with collections and management unresponsiveness undermine trust. The split between five-star loyalty and one-star warnings reflects inconsistent living conditions across the property.

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Most residents praise the maintenance crew's quick response times and a welcoming leasing team led by Maria, Sean, and Lisa who guide the rental process with care. The pool and gym stay clean, units are modern and spacious, and the vibe is quiet and inclusive. However, some note the property markets as luxury but delivers basic finishes and amenities. A few complaints surface: front desk rudeness on one tour, gates that don't lock, and parking or trash slowdowns. The divide between glowing testimonials and budget-conscious skeptics is sharp and worth understanding before you move.

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Most five-star reviewers single out staff members Rodrigo, George, Rigoberto, and Amaya as genuinely kind, professional, and hardworking. Common areas and grounds are consistently praised as clean and well-maintained. However, a vocal minority reports serious quality issues: thin walls make neighbors audible, heating has failed during freezes with slow fixes, packages go missing, and some staff members dismiss resident requests. Leasing staff are helpful, but post-move-in support varies sharply depending on staff member and department.

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Last updated 2026-09-08