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The Oaks at Ben White Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 67 Google reviews · How we rank ›

4.1(67) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsAffordable & Section 8 Housing
The Oaks at Ben White Apartments
Location
Montopolis, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing
Reviews
67
Ranking
#437 in Luxury Apartments
Best for
Families and pet owners seeking modern finishes and responsive individual staff members.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The property draws praise for its modern apartments, comfortable layouts, and standout staff members who go above and beyond. However, systemic problems undermine the experience: inconsistent communication from the leasing office leaves residents frustrated, trash accumulates across grounds despite the luxury positioning, and advertised amenities like the pool remain closed for months. Those considering a move should insist on written confirmations and expect to advocate for themselves.

Praised for
  • friendly and helpful staff (especially Leticia/Lety, Lisa, Trent)
  • modern finishes and comfortable floor plans
  • convenient location near downtown and freeway
  • good value for families and pets
Watch-outs
  • poor communication and inconsistency from leasing office
  • trash throughout common areas and grounds
  • pool closed for extended periods
  • package theft
  • broken gate maintenance
responsive-managementpoor-communicationfriendly-staffclean-common-areasunresponsive-maintenanceoverpricedpackage-theft
Best for: Families and pet owners seeking modern finishes and responsive individual staff members.
Think twice if: Those who value consistent management communication and well-maintained common areas; trash and maintenance issues have persisted across multiple review cycles.

What this place gets right

  • standout leasing staff members (Leticia, Lisa, Trent)
  • modern finishes (stone countertops, wood-style flooring, stainless steel appliances)
  • convenient Southeast Austin location
  • in-unit washer-dryer and pet-friendly

Before you tour or apply

  • Leticia (Lety), Lisa, and Trent named as staff who provided exceptional support during leasing and problem-solving
  • Pool advertised but closed for 8 months during summer and still not reopened
  • Gate maintenance issues remain unresolved
  • Package theft and trash accumulation documented across multiple months
  • Lease renewal process marked by contradictory information (renewal prices, month-to-month options given and then denied)

Resident ratings

Luxury Apartments
Modern finishes and comfortable layouts praised; trash and unmaintained common areas undercut luxury positioning.
Affordable & Section 8 Housing
Income-restricted applicants report corporate staff intervention was needed; leasing coordination issues noted but amenities and unit quality valued.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

What keeps coming up

small communitysize of apartmentsmodern apartmentsnew complexfloor plansspaciousnesshelpful teambilingualmoving experiencewelcoming staff

How we scored this

How We Score
Star rating 38
Review volume 80
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
49
4
2
3
1
2
2
1
13

FAQ

Is the pool available for residents?
The pool has been closed for extended periods (8 months documented). Reviewers report it was promised to open for summer but remained closed; check current status before signing.
Are there named staff who can help with leasing questions?
Leticia (Lety), Lisa, and Trent are named by reviewers as exceptionally helpful during the leasing process. Be aware that answers can differ between staff; get all agreements in writing.
What finishes do the apartments include?
Their website lists stone countertops, designer cabinets, stainless steel and energy-efficient appliances, and plank wood-style flooring.
Request a quote

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Staff named by residents-Rigoberto, Amaya, Rodrigo-earn consistent praise for genuine kindness and professionalism; many renew leases specifically for the people and amenities. Yet reviewers report serious gaps: two-month delays fixing hot water, unheated apartments during freezes, black mold, and thin walls letting in neighbor noise and music. Leasing staff win high marks for the process, but several say attitudes shift once you move in, with maintenance requests left hanging and some staff appearing dismissive. Facilities shine visually, pool and pilates studio draw people, and pet owners feel welcome. The tension lies between the people residents love and the systems they describe as broken. Package theft and common-area odors add friction. At this price point near the freeway, reviewers expect faster fixes on essentials like hot water and heat.

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Last updated 2026-09-22