Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Veranda logo

Veranda

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 228 Google reviews · How we rank ›

4.2(228) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Veranda
Location
Southeast, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
228
Ranking
#383 in Luxury Apartments
Best for
Renters prioritizing staff quality and amenities, willing to tolerate some noise and location tradeoffs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Most five-star reviewers single out staff members Rodrigo, George, Rigoberto, and Amaya as genuinely kind, professional, and hardworking. Common areas and grounds are consistently praised as clean and well-maintained. However, a vocal minority reports serious quality issues: thin walls make neighbors audible, heating has failed during freezes with slow fixes, packages go missing, and some staff members dismiss resident requests. Leasing staff are helpful, but post-move-in support varies sharply depending on staff member and department.

Praised for
  • friendly and professional staff
  • clean common areas
  • well-maintained grounds
  • attractive amenities and facilities
Watch-outs
  • noise and thin walls
  • maintenance response delays
  • poor package security
  • unresponsive management
  • thin construction quality
responsive-managementwell-maintainedfriendly-staffpackage-theftslow-maintenance
Best for: Renters prioritizing staff quality and amenities, willing to tolerate some noise and location tradeoffs.
Think twice if: You need reliable maintenance response, value quiet living, or depend on secure package delivery.

What this place gets right

  • Dedicated maintenance and grounds staff
  • Full-service leasing process
  • Modern resort-style amenities

Before you tour or apply

  • Rodrigo, George, and Rigoberto (maintenance/grounds) consistently praised for professionalism and care
  • José Hernandez (porter) noted for cleanliness improvements
  • Amaya (leasing) mentioned for exceptional customer service
  • Heat failures during 2021 freeze; management addressed but took days due to volume
  • Amazon package codes fail; Luxor manages package room with access issues
  • Some residents reported thin walls transmitting neighbor noise and movement
  • One resident documented door slam and dismissive manager response over package access
  • Black mold and washer failures mentioned by one resident

Resident ratings

Luxury Apartments
Well-designed modern units with premium amenities praised; heating reliability and construction soundproofing criticized by residents.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffpackage theftclubhouseproximity to airportbeautiful apartmentmove in processgame roombrand new propertykind staff

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
178
4
3
3
3
2
3
1
41

FAQ

Can I get help accessing my Amazon packages?
Packages are managed by Luxor, not the apartment office. Some residents report the code system does not work reliably, and management may not escort you to retrieve packages.
What amenities are included?
Resort-style pool, pilates studio, arcade room, clubhouse, fitness center, and hot tub.
Is the property pet-friendly?
Not mentioned in available information.
Request a quote

Similar apartment complexes nearby

The Oaks at Ben White Apartments
65

The Oaks at Ben White Apartments

4.1(67)✓ Google-verifiedPublishes prices

Staff like Trent and property manager Leticia earn strong praise for attentiveness and problem-solving, especially with income-restricted applications. However, persistent cleanliness issues (trash in stairwells and parking areas), a long-closed pool, and package theft undermine the luxury positioning. Spacious modern layouts and location near downtown appeal, but resident behavior and maintenance delays frustrate current tenants.

Luxury ApartmentsAffordable & Section 8 Housing
View profile
The Pointe at Ben White Apartments
61

The Pointe at Ben White Apartments

3.6(145)✓ Google-verified

Residents who stay long-term praise the maintenance team (especially Jorge) and office staff like Arleen and Jessica for their professionalism and community events. Spacious units with clean grounds attract families and pet owners. However, security lapses, cockroach problems, dark parking lots, and slow complaint resolution frustrate others. Billing disputes with collections and management unresponsiveness undermine trust. The split between five-star loyalty and one-star warnings reflects inconsistent living conditions across the property.

Luxury Apartments
View profile
Cedar Heights Apartments
70

Cedar Heights Apartments

4.5(68)✓ Google-verifiedPublishes prices

Cedar Heights delivers polished new units with strong amenities like pickleball courts, a dog park, and in-unit laundry that most residents appreciate. Jessiee, Mary, and other staff members are repeatedly praised for care and helpfulness. However, recent months have seen mounting frustration: management fails to respond to portal messages and emails for weeks, elevators have been down for extended periods, and walls are so thin neighbors' noise bleeds through after midnight. Some prospective tenants also report rude or dismissive treatment during leasing appointments. What keeps ratings solid is the physical property itself. Brand-new construction, clean common areas, reliable parking, and strategic Southeast Austin location near main roads all work in its favor. But living comfort hinges on management responsiveness (currently a weak point) and neighbor behavior, neither fully in the property's control. Staff quality varies noticeably between the leasing desk and upper management.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08