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Veranda

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 229 Google reviews · How we rank ›

4.2(229) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Veranda
Location
Southeast, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
229
Ranking
#403 in Luxury Apartments
Best for
Pet owners drawn to staff and amenities; lease-renewers comfortable trading location for community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff named by residents-Rigoberto, Amaya, Rodrigo-earn consistent praise for genuine kindness and professionalism; many renew leases specifically for the people and amenities. Yet reviewers report serious gaps: two-month delays fixing hot water, unheated apartments during freezes, black mold, and thin walls letting in neighbor noise and music. Leasing staff win high marks for the process, but several say attitudes shift once you move in, with maintenance requests left hanging and some staff appearing dismissive.

Facilities shine visually, pool and pilates studio draw people, and pet owners feel welcome. The tension lies between the people residents love and the systems they describe as broken. Package theft and common-area odors add friction. At this price point near the freeway, reviewers expect faster fixes on essentials like hot water and heat.

Praised for
  • attentive maintenance staff (Rigoberto, José, Colton, Rodrigo, George praised by name)
  • friendly, professional leasing team (Amaya highlighted)
  • beautiful facilities and clean common areas
  • resort-style pool and premium amenities (pilates, arcade, clubhouse)
  • pet-friendly and dog-owner welcoming
Watch-outs
  • unresolved maintenance issues (hot water, heating, black mold reported)
  • poor soundproofing and noisy neighbors
  • slow or unresponsive maintenance response on critical systems
  • package theft and security concerns
  • inconsistent staff attitude post-lease (less helpful once moved in)
  • odor issues in common areas
  • expensive cleaning fees on move-out
responsive-managementfriendly-staffwell-maintainednoisy-neighborsclean-common-areasgreat-amenitiessafe-securepackage-theftslow-maintenancerenovated-units
Best for: Pet owners drawn to staff and amenities; lease-renewers comfortable trading location for community.
Think twice if: Noise and thin walls frustrate many; maintenance response on core systems (heat, hot water) can be slow; expect possible delays if critical repairs are needed.

What this place gets right

  • standout maintenance team known by name (Rigoberto, José, Colton, Rodrigo)
  • pilates studio and resort-style amenities
  • smooth leasing and move-in process
  • pet-friendly community

Before you tour or apply

  • Rigoberto, José, Colton, Rodrigo, George, Amaya named as standout staff by multiple residents
  • Hot water outage lasted two months in one unit; code inspector confirmed failure
  • One resident waited without heat during freeze, received response after initial delay
  • Package room lacks code access for Amazon; security concerns flagged (car theft reported)
  • Black mold in vents reported
  • Pilates studio mentioned as draw for leasing decision
  • 175 dollar move-out cleaning fee charged despite professional pre-move cleaning

Resident ratings

Luxury Apartments
Beautiful units and amenities, but maintenance delays on essentials and thin walls undercut the luxury feel.
Pet-Friendly Apartments
Pet owners renew leases; staff and community feel genuinely welcoming to dogs and their owners.
Townhome & Garden-Style Communities
Townhomes available; limited specific feedback in reviews on this type.
furnished-corporate
No review evidence specific to furnished or corporate housing.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffpackage theftclubhouseproximity to airportbeautiful apartmentmove in processgame roombrand new propertykind staff

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
178
4
3
3
3
2
3
1
42

FAQ

How long does maintenance typically take for major issues like heat or hot water?
Slow. One resident went two months without hot water and had work orders closed without repair. Another waited through a freezing spell; management said they were handling dozens of apartments but it took a couple of days.
Is Veranda good for renters with dogs?
Yes. Multiple dog owners renew leases because staff and community are welcoming. Residents praise the atmosphere and say staff are genuinely friendly to pet owners.
What amenities does Veranda have?
Resort-style pool, pilates studio, arcade room, clubhouse, business center, concierge, fitness center, hot tub. Their website also lists these.
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Last updated 2026-09-22