Urban North Apartments
Long-term residents consistently praise the maintenance response time, secure parking garage, and pet policies, with Danielle and Jane earning repeated recognition for helpfulness. However, a cluster of one-star reviews from mid-2024 flags severe pest infestations, questionable deposit practices, unprofessional management conduct during move-out, and a long list of add-on fees that frustrated tenants felt went unserviced (valet trash collection, in particular, was paid but not delivered). Sound insulation remains a liability. Several reviewers report hearing neighbors clearly through walls and floors. While amenities such as the pool, gym, and clubroom are well-maintained when accessed, the deposit refund process appears inconsistent and contentious, and management tone shifts notably when disputes arise, deterring prospective residents who observe unhelpful leasing interactions.
