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The Flats on San Felipe

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 145 Google reviews · How we rank ›

3.5(145) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
The Flats on San Felipe
Location
Pond Springs, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
145
Ranking
#332 in Pet-Friendly Apartments
Best for
Pet owners valuing amenities and location over intensive maintenance and noise management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents who stay long-term often praise the location, amenities, and maintenance staff like Frank and Gloria. The community appeals to those who value affordability and proximity to shopping. However, chronic problems undermine daily life: roaches persist despite calls, neighbors ignore lease rules with management's indifference, and car break-ins are frequent. Office staff are inconsistently responsive, sometimes dismissive to occupants not on the lease, and disputes over damage liability and rent increases leave many feeling disrespected.

Staying here requires tolerance for noise, security risks, and unpredictable management. The dog park and fitness center are bonuses, but pest control, noise enforcement, and reliable reception desk coverage fall short. Long-term residents tend to decide not to renew.

Praised for
  • Frank and other maintenance staff go above and beyond
  • Gloria and friendly office staff make residents feel welcome
  • Good location near shopping and dining
  • Amenities include pool, dog park, pickleball court, fitness center
  • Comfortable floor plans with some sunroom options
Watch-outs
  • Office staff unresponsive; phones unanswered, reception desk often unstaffed
  • Roach infestations not resolved despite repeated maintenance calls
  • Management unfair on policy enforcement; charges residents for damage from other units
  • Noisy neighbors; lease violations ignored; management unresponsive to complaints
  • Security concerns: car break-ins and parking lot theft
  • Some staff dismissive and disrespectful to occupants not on lease contract
  • Maintenance inconsistent; unpredictable scheduling; laundry machines frequently broken
  • Rent increases and poor value relative to upkeep
friendly-staffunresponsive-maintenancenoisy-neighborspackage-theftpest-problemspoor-communicationsafe-secure
Best for: Pet owners valuing amenities and location over intensive maintenance and noise management.
Think twice if: Noise and security issues are ongoing; pest control is inconsistent; office responsiveness is unreliable; management can be dismissive to occupants not on the lease.

What this place gets right

  • Location near Lakeline Mall and local restaurants
  • Staff members like Frank and Gloria go above and beyond
  • Full range of amenities: pool, dog park, pickleball, fitness center

Before you tour or apply

  • Frank, maintenance staff member, praised for going above and beyond and fixing extra issues
  • Gloria, office staff member, consistently praised by long-term residents for friendliness and helpfulness
  • Dog park and pickleball court available
  • Water damage incident where residents were charged for damage originating from unit above
  • Car break-ins reported multiple times in parking lot
  • Roach infestations recurring despite maintenance unclogging calls
  • Lease violations by neighbors ignored by management; noise complaints unresolved
  • Office desk frequently unstaffed; appointment holders arrive to find no one present

Resident ratings

Pet-Friendly Apartments
Dog park well-regarded; pool access had enforcement disputes
Luxury Apartments
Amenities attractive but maintenance and management fall short of luxury standard

How it stacks up

  • Rated 3.5 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Breaking down the ratings

5
72
4
15
3
11
2
7
1
40

FAQ

Do you allow pets?
Yes. The complex has a dog park and welcomes pets; one reviewer mentions a 5-year resident with a cat.
What amenities are included?
Pool, dog park, pickleball court, fitness center, tennis court, business center, resident clubhouse, and grill/picnic area.
Is the office easy to reach?
Not consistently. Multiple recent reviews report the reception desk unstaffed or phones unanswered, even during scheduled hours.
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Last updated 2026-09-08