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Urban North Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 94 Google reviews · How we rank ›

3.4(94) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Urban North Apartments
Location
Los Indios, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
94
Ranking
#498 in Luxury Apartments
Best for
Pet owners and long-term residents who prioritize responsive maintenance and professional staff over sound insulation.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-25.

What we found

Long-term residents consistently praise the maintenance response time, secure parking garage, and pet policies, with Danielle and Jane earning repeated recognition for helpfulness. However, a cluster of one-star reviews from mid-2024 flags severe pest infestations, questionable deposit practices, unprofessional management conduct during move-out, and a long list of add-on fees that frustrated tenants felt went unserviced (valet trash collection, in particular, was paid but not delivered).

Sound insulation remains a liability. Several reviewers report hearing neighbors clearly through walls and floors. While amenities such as the pool, gym, and clubroom are well-maintained when accessed, the deposit refund process appears inconsistent and contentious, and management tone shifts notably when disputes arise, deterring prospective residents who observe unhelpful leasing interactions.

Praised for
  • responsive maintenance team
  • pet-friendly community
  • secure parking garage
  • professional leasing staff (Jane, Danielle)
  • clean amenities and common areas
Watch-outs
  • thin walls, noisy neighbors
  • cockroach infestations
  • high/unjustified deposit deductions
  • poor management professionalism
  • excessive fees
responsive-managementpoor-communicationwell-maintainednoisy-neighborsclean-common-areaspest-problemsgreat-amenitiesfriendly-staffslow-maintenance
Best for: Pet owners and long-term residents who prioritize responsive maintenance and professional staff over sound insulation.
Think twice if: Sound-sensitive renters, new leasers uncomfortable with assertive management, and anyone concerned about pest control history and deposit practices.

What this place gets right

  • Secure covered parking garage
  • Strong maintenance response time
  • Pet-friendly policies and community
  • Professional leasing staff availability

Before you tour or apply

  • Leasing staff Jane and Danielle named repeatedly as helpful and professional across multiple reviews and years
  • Maintenance team consistently praised for prompt response to work orders
  • Valet trash service charged monthly but reportedly not delivered to residents
  • Deposit deductions of $700+ cited in multiple reviews; grounds include cockroach damage and disputed cleanliness standards
  • Parking garage specifically praised for weather and sun protection in Texas climate
  • Pet-friendly policies noted as strong; one reviewer reported management disrespect toward service animal documentation

Resident ratings

Pet-Friendly Apartments
Praised for genuine pet-friendliness and community; one complaint about disrespect toward service animal documentation and pet-related parking incidents.
Luxury Apartments
Amenities well-maintained; parking garage and clubroom highly valued; but thin walls undermine the luxury experience and pest infestations damage reputation.

How it stacks up

  • Rated 3.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

How we scored this

How We Score
Star rating 2
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
51
4
5
3
5
2
1
1
32

FAQ

Does Urban North offer a move-in discount?
Yes. Their website lists one month free, split between the first two full months on 13-month leases.
Is the parking garage covered?
Yes, residents praise the secure, covered parking garage for protection from heat and weather.
How responsive is maintenance?
Reviewers consistently report prompt maintenance response to work orders, with several noting same-day or next-day visits.
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Last updated 2026-09-08