Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Sur512 logo

Sur512

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 328 Google reviews · How we rank ›

3.8(328) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sur512
Location
West Congress, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
328
Ranking
#507 in Luxury Apartments
Best for
Renters prioritizing move-in experience and unit aesthetics, willing to accept post-lease management distance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The leasing team earns consistent praise for helpfulness during tours and the signing process, with staff like Rashod, Miriam, and Diane singled out by name. Once moved in, however, residents face a stark divide: apartments themselves are well-finished, but maintenance failures and safety issues dominate complaints. Mold appears repeatedly, appliances break within weeks, and residents report the management becomes distant. Broken elevators, non-functional gym equipment, pool neglect, and lack of security (homeless individuals entering buildings, cars broken into) underscore a pattern of deferred upkeep despite amenity fees. Communication deteriorates sharply post-move-in: calls route through an AI system, emails go unanswered for days, and emergency maintenance is slow or unresponsive.

Management's responsiveness to specific residents (one reviewer noted Rashod's urgent response to harassment) suggests selective attention rather than systematic care. The building itself appears divided in quality and security, with the south building cited as particularly neglected. For renters on a budget, monthly charges for non-working amenities compound frustration. Former residents also report difficulty obtaining proof-of-residency documents for future applications.

Praised for
  • responsive leasing staff on tour and during move-in
  • welcoming, knowledgeable team during initial process
  • unit condition praised by some renters
Watch-outs
  • mold, broken appliances, and poor maintenance response
  • safety concerns (break-ins, open doors, homeless access)
  • unresponsive management, AI phone system, slow emails
  • amenities charged but non-functional or poorly maintained
responsive-managementunresponsive-maintenancewell-maintainedslow-maintenancesafe-securefriendly-staffpoor-communication
Best for: Renters prioritizing move-in experience and unit aesthetics, willing to accept post-lease management distance.
Think twice if: Maintenance responsiveness and building security are deal-breakers; safety concerns and communication gaps plague post-move experience.

What this place gets right

  • Modern finishes: granite countertops, stainless-steel appliances
  • Named leasing staff (Rashod, Miriam, Diane) excel at tours and move-in
  • Pet-friendly community with resort-style pool

Before you tour or apply

  • Leasing staff named: Rashod (leasing manager, praised for tours and move-in support), Miriam, Diane, Christian, Andy
  • Mold reported in units within first two months, including refrigerator ice makers
  • Elevators down for extended periods with slow vendor coordination
  • AI phone system disconnects calls; emails take 3-4+ business days
  • South building cited as poorly secured with open doors lacking locks
  • Former residents unable to obtain proof-of-residency documents after move-out
  • Emergency maintenance technician reported to live one hour away
  • Contractors allegedly stole electronics, unresolved

Resident ratings

Luxury Apartments
Units well-appointed with granite and stainless finishes, but mold and appliance failures within weeks damage the luxury positioning.
Pet-Friendly Apartments
Pet-friendly policy is advertised; reviews do not detail pet amenities or restrictions.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What keeps coming up

leasing processhelpful stafffloor plansleasing officesecuritywelcoming stafftour experienceinformative staffpoolapartment selection

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
204
4
21
3
7
2
10
1
86

FAQ

Is Sur512 wheelchair accessible?
Yes. The business lists a wheelchair-accessible entrance, parking, restroom, and seating areas.
Which staff members have reviewers praised for tours and leasing?
Rashod (leasing manager), Miriam, Diane, Christian, and Andy are named positively for helpfulness during the leasing and move-in process.
What happens if the elevator breaks down?
One resident reported an elevator down for days; maintenance called the vendor but follow-up was unclear. Another reviewer noted the outage made moving furniture difficult.
Request a quote

Similar apartment complexes nearby

Prospect
70

Prospect

4.3(97)✓ Google-verified

Most residents praise the leasing team-particularly Airian, Priscilla, and Will-for attentive help through the application and move-in process, and the property itself for its clean, modern look and amenities like the pool and gym. However, several long-term residents and recent applicants report serious issues: slow communication (taking 4+ emails for basic responses), management approving applicants for units already rented, pest infestations (roaches and ants), and inconsistent hallway maintenance. These problems suggest the business excels at first impressions but struggles with ongoing operations and accountability.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile
44 South
73

44 South

4.0(302)✓ Google-verified

Most residents praise 44 South for exceptional staff and fast maintenance turnarounds. Units are modern and clean, amenities (pool, gym, study rooms) draw regular use, and the SoCo location puts downtown and highways within reach. Multiple residents named staff members like Jared, Fallon, Freddy, and maintenance crew Val, Dominic, and Philip as standouts. A minority report serious security gaps: car break-ins occurred repeatedly despite gate access, and the garage gate has malfunctioned for weeks. One tenant discovered an undisclosed $24 monthly convenience fee for rent payment through their Yardi system and felt misled. Noise and hallway cleanliness occasionally detract from the experience, though most residents overlook these against the overall property quality and team responsiveness.

Luxury Apartments
View profile
Bridge at SoCo Crossing
59

Bridge at SoCo Crossing

3.5(181)✓ Google-verified

Before December 2024, tenants praised responsive maintenance (Jasiel and Luis noted by name) and quick repairs. Since the new management company AMP took over, that reputation collapsed. The main pool closed April and did not fully reopen until August; smaller pool had algae problems most of the summer. Front office staff ignore emails and calls; emergency maintenance lines go unanswered past business hours. Window replacement began unexpectedly with minimal notice, displacing parking for months with no completion timeline. Grounds are brown and weedy; trash sits uncollected until mowing day. Staff like Ingrid, Maribel, and Christmas still generate praise during tours and routine office visits. But systemic issues now dominate: tenants report water shut-offs without notice, pest control delayed by months, maintenance refusing entry when dogs are present, and the dog park gates broken for extended periods. Long-term residents and newcomers alike describe the change as a downgrade from the prior operator and cite lease breaks to escape.

Pet-Friendly ApartmentsLuxury ApartmentsAffordable & Section 8 Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08