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Sur512

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 330 Google reviews · How we rank ›

3.8(330) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sur512
Location
West Congress, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
330
Ranking
#509 in Luxury Apartments
Best for
people prioritizing smooth move-in support and who can quickly escalate maintenance issues to outside channels

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Leasing staff, especially Rashod, earn consistent praise for making the move-in process smooth and welcoming. Once residents settle in, the experience diverges sharply: some report no issues, but others face recurring mold, broken appliances repeatedly, non-working amenities charged monthly, and security gaps that let unauthorized people enter buildings. Management becomes largely unreachable after signing, emails go unanswered for days, and emergency maintenance is distant and slow. The gap between the sales experience and post-move reality is stark enough that some long-term residents weigh leaving despite liking their units.

Reviewers name specific staff members (Rashod, Miriam, Diane, Christian, Andy) who excel at onboarding. For those who encounter maintenance or safety problems, the business offers little recourse: no rent relief during uninhabitable periods, no compensation for contractor theft, and no apologies for egregious failures like a multi-hour lockout. Pool, gym, and common areas suffer from neglect and break-ins.

Praised for
  • responsive leasing staff during move-in and tours
  • welcoming team atmosphere
  • quick maintenance response on some issues
  • unit quality and finishes
Watch-outs
  • mold contamination and maintenance neglect
  • broken amenities charged despite non-function
  • unresponsive management after lease signing
  • poor security and safety concerns
  • faulty communication systems and slow response times
responsive-managementfriendly-staffslow-maintenanceunresponsive-maintenancewell-maintainedpoor-communication
Best for: people prioritizing smooth move-in support and who can quickly escalate maintenance issues to outside channels
Think twice if: you depend on responsive maintenance, expect security and amenity reliability, or plan a longer lease without the budget to escalate unresolved problems elsewhere

What this place gets right

  • knowledgeable, welcoming leasing team
  • varied unit sizes and finishes
  • resort-style pool and fitness amenities
  • pet-friendly policy

Before you tour or apply

  • Leasing staff named: Rashod (Whitaker), Miriam, Diane, Christian, Andy
  • Mold reported in multiple units, including ice maker; not offered rent reduction or temporary accommodations during uninhabitable periods
  • Washer, dryer, AC units reported failing repeatedly within months of move-in
  • Emergency maintenance located an hour away and does not respond promptly to lockouts
  • Contractors reportedly stole electronics with no management follow-up
  • Gym equipment broken (water leakage over 3 months while charged monthly); pool and grills in south building rarely operational
  • South building reported as lacking secure entry; doors lack handles and do not lock; homeless individuals reported accessing buildings
  • Phone system uses AI bot that disconnects calls; office phones not answered; emails take 3+ business days or go unanswered

Resident ratings

Luxury Apartments
Leasing and move-in praised; post-lease maintenance, security, and amenity upkeep fall well short of luxury standards.
Pet-Friendly Apartments
Policy offered but reviews do not discuss pet-specific experiences or facilities.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What keeps coming up

leasing processhelpful stafffloor plansleasing officesecuritywelcoming stafftour experienceinformative staffpoolapartment selection

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
206
4
21
3
7
2
10
1
86

FAQ

Who helped with the leasing process?
Multiple reviewers name Rashod Whitaker, Miriam, Diane, Christian, and Andy as leasing team members who provided knowledgeable, welcoming support during tours and move-in.
What should I do if maintenance breaks down?
Report it promptly; some issues are resolved quickly, but emergency maintenance is an hour away and may not respond to urgent requests. Email and phone follow-up can take days or not happen.
Are there fitness and pool amenities?
Yes, fitness centers and resort-style pools are available, but reviewers report the south building gym and pool are frequently broken or closed, and water damage in the gym persisted for months while tenants were still charged.
Request a quote

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Last updated 2026-09-22