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Prospect

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 88 Google reviews · How we rank ›

4.4(88) 74 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Prospect
Service
Luxury Apartments
Reviews
88

What we found

Prospect wins strong marks for leasing staff who walk residents through paperwork and move-in with patience and speed. Airian, Priscilla, William, and Kelsey earned repeated praise for going beyond typical customer service. The complex itself delivers: modern kitchens, high ceilings, a pool, work-from-home offices, and a botanical courtyard draw residents in.

Early occupancy can bring pest and maintenance headaches-roaches, ceiling leaks, dumpster issues-that demand tenant persistence to resolve. Once staff attention shifted, residents who pushed back found problems fixed and built confidence in the team. Clean common areas and responsive staff feel inconsistent in some accounts but are strong once momentum builds.

Praised for
  • responsive, knowledgeable leasing staff
  • smooth move-in process
  • modern finishes and amenities
  • friendly management team
Watch-outs
  • pest problems (roaches, ants)
  • inconsistent hallway cleanliness and maintenance
  • package theft and broken gate
  • slow communication during issues
responsive-managementfriendly-staffrenovated-unitsgreat-amenitiespest-problemsslow-maintenanceclean-common-areas
Best for: Professionals relocating to Austin who value responsive leasing support and modern finishes.
Think twice if: Early lease months may expose maintenance gaps; tenants should inspect for pest entry points and document issues in writing before signing.

What this place gets right

  • named leasing staff (Airian, Priscilla, William, Kelsey) noted for attentiveness and care
  • modern finishes, high ceilings, under-cabinet lighting, large bathtubs
  • pool, fitness center, work-from-home offices, botanical gardens
  • clear, efficient move-in checklists and communication

Before you tour or apply

  • Airian, Priscilla, William (Will), Kelsey named as leasing staff praised for friendliness and knowledge
  • pest control addressed with sealed entry points after initial spray-only approach failed
  • maintenance technician and team noted as consistently kind and attentive
  • package lockers provided; dumpster access and gate maintenance are recurring pain points
  • move-in checklists provided to new residents

Resident ratings

Luxury Apartments
Modern interiors, high ceilings, and premium finishes drive praise; early pest and maintenance issues tested tenant patience before staff response improved.

How it stacks up

  • Rated 4.4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

What keeps coming up

leasing professionalluxury apartmentmodern complexaffordable housing communityfriendly communityfloor plansresponsive staffhelpful informationtowingclear explanations

How we scored this

How We Score
Star rating 54
Review volume 85
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
0
3
4
2
0
1
12

FAQ

What's the move-in process like?
Leasing staff provide a checklist of items to complete before move-in. Residents report quick responses to questions and describe the process as smooth and efficient.
Are pets allowed?
Yes, Prospect markets itself as pet-friendly housing.
Does Prospect accept Housing Choice Vouchers?
Yes, the business states it participates in the Housing Choice Voucher Program.

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Residents report consistent satisfaction with professional maintenance staff who complete requests within hours and knowledgeable leasing teams who guide applications smoothly. Staff members Freddy, Fallon, Jared, Val, Dominic, and Philip are named repeatedly for their attentiveness. The property maintains clean common areas and hosts resident events; the South Congress location offers quick access to downtown, breweries, and coffee shops despite Highway 290 proximity. Security concerns emerge: one resident reported a car stolen from the parking garage over a year-long lease, and package theft despite staff holding items at the desk. The resort pool, modern finishes, and dog park draw praise. Pricing is perceived as fair relative to comparable South Austin complexes. A small number rate the experience lower, citing safety gaps in the paid garage.

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Residents consistently praise the leasing team (Cristal, Kris, Saiah) for personal attention and the caliber of amenities, from the hot tub and parking garage to the fitness center. However, serious maintenance problems undercut the experience: black mold in units went unaddressed for months, security is lax with package theft common, and deposit returns have been mired in bounced checks and delays. One renter also reported wrongful towing tied to misleading parking signs. The property's appeal hinges on staff warmth and location near South Congress, yet the gap between leasing-office friendliness and management's responsiveness to infrastructure failures is stark. Dog owners find genuine value in the pet amenities, and move-in speed is a real strength, but health and financial trust issues have left a growing cohort of residents frustrated enough to depart.

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Leasing staff make a strong first impression: Rashod, Miriam, and their team earn consistent five-star praise for professionalism, warmth, and hands-on help during tours and moves. The units themselves are well-appointed with stainless-steel appliances, granite counters, and resort-style pools. However, the property unravels after move-in. Residents report slow or absent management response to serious issues: unattended emergency maintenance calls, broken elevators left offline for days, water damage with no resolution, and fire alarms triggered by shower steam. Security concerns dominate later reviews: car break-ins, unsecured building doors that open from inside with no lock, homeless people wandering hallways, and garage doors randomly left open 24/7. Communication is a bottleneck. The AI phone system disconnects calls; emails go unanswered for days or ignored entirely. Several residents describe feeling unheard on critical problems, leading them to drop ratings mid-lease. Avoid the South Building if possible; the North Building is reported as better-maintained. Expect to advocate loudly and document everything. South building experiences more security issues and maintenance problems; North building pool and upkeep are more reliable. Pet policies are flexible if you obtain an ESL letter. Frustration peaks when promised resolutions do not materialize: one resident was locked out for four hours with no apology from management; another had a security deposit held despite a written agreement to the contrary. This is a paradox: the leasing team is the best part; living here is a long complaint.

Luxury Apartments

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Last updated 2026-07-17