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Prospect

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 97 Google reviews · How we rank ›

4.3(97) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Prospect
Location
South Austin, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
97
Ranking
#145 in Luxury Apartments
Best for
Applicants seeking attentive leasing support and modern amenities; those needing affordable or voucher-accepted housing.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the leasing team-particularly Airian, Priscilla, and Will-for attentive help through the application and move-in process, and the property itself for its clean, modern look and amenities like the pool and gym.

However, several long-term residents and recent applicants report serious issues: slow communication (taking 4+ emails for basic responses), management approving applicants for units already rented, pest infestations (roaches and ants), and inconsistent hallway maintenance. These problems suggest the business excels at first impressions but struggles with ongoing operations and accountability.

Praised for
  • responsive leasing staff
  • clean, well-maintained property
  • smooth move-in process
  • helpful office team
  • modern apartments
Watch-outs
  • poor communication and slow email responses
  • management oversight (unavailable units approved)
  • pest problems (cockroaches, ants)
  • hallway cleanliness and upkeep
  • unresponsive office staff
responsive-managementpoor-communicationwell-maintainedpest-problemsfriendly-staffslow-maintenance
Best for: Applicants seeking attentive leasing support and modern amenities; those needing affordable or voucher-accepted housing.
Think twice if: Consider elsewhere if reliable ongoing communication, pest-free units, and consistent maintenance matter to you; several tenants reported slow responses and cockroach/ant infestations.

What this place gets right

  • strong leasing team (Airian, Priscilla, Will consistently named)
  • income-restricted units available
  • Housing Choice Voucher acceptance
  • amenities: pool, gym, business center

Before you tour or apply

  • Leasing staff Airian, Priscilla, Will, and William repeatedly praised for responsive help
  • Unit availability tracking failures led to applicant approval for already-rented unit #1312
  • Pest complaints: large American cockroaches, ants in first-floor units
  • Hallway cleanliness inconsistent; outside doors left wide open
  • Income-restricted options and Housing Choice Voucher Program participation
  • Move-in checklists provided for applicant clarity

Resident ratings

Luxury Apartments
Modern, clean, well-designed apartments praised by most; but some residents report hallway neglect and pest issues in first-floor units.
Affordable & Section 8 Housing
Income-restricted units available and staff knowledgeable about qualifying; Housing Choice Voucher acceptance confirmed.
Pet-Friendly Apartments
Pet-friendly housing offered and claimed by the business; no review text directly addresses pet policies.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

What keeps coming up

leasing professionalluxury apartmentmodern feelaffordable communityclean communityfloor planshelpful teammoving processresponsive stafftowing

How we scored this

How We Score
Star rating 49
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
78
4
1
3
4
2
0
1
14

FAQ

Do you accept Housing Choice Vouchers?
Yes, Prospect accepts the Housing Choice Voucher Program according to their website.
What amenities are included?
Pool, fitness center, business center, game room, and a park in front of the building are available to residents.
What's the leasing process like?
Most applicants report quick, helpful guidance from staff; the property provides a move-in checklist. However, one recent applicant experienced slow email responses and was approved for a unit that was no longer available.
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The leasing team earns consistent praise for helpfulness during tours and the signing process, with staff like Rashod, Miriam, and Diane singled out by name. Once moved in, however, residents face a stark divide: apartments themselves are well-finished, but maintenance failures and safety issues dominate complaints. Mold appears repeatedly, appliances break within weeks, and residents report the management becomes distant. Broken elevators, non-functional gym equipment, pool neglect, and lack of security (homeless individuals entering buildings, cars broken into) underscore a pattern of deferred upkeep despite amenity fees. Communication deteriorates sharply post-move-in: calls route through an AI system, emails go unanswered for days, and emergency maintenance is slow or unresponsive. Management's responsiveness to specific residents (one reviewer noted Rashod's urgent response to harassment) suggests selective attention rather than systematic care. The building itself appears divided in quality and security, with the south building cited as particularly neglected. For renters on a budget, monthly charges for non-working amenities compound frustration. Former residents also report difficulty obtaining proof-of-residency documents for future applications.

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Last updated 2026-09-08