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Urban East

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 159 Google reviews · How we rank ›

4.1(159) 69 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Urban East
Location
Montopolis, Austin
Service
Luxury Apartments
Reviews
159
Ranking
#421 in Luxury Apartments
Best for
established renters who value quick maintenance over leasing office responsiveness

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents who stay praise the maintenance team and clean pools, particularly a technician named Robert who handles requests quickly. The leasing office and building management fall short: prospective tenants report weeks-long waits for responses and unclear explanations, the package room access fails repeatedly, and noise enforcement is lax during off-hours.

The affordable housing application involves a third-party vendor that requests redundant documents and causes unnecessary delays. These operational gaps frustrate new and applicant-stage renters, though long-term residents often overlook them because of strong day-to-day maintenance response and amenities upkeep.

Praised for
  • responsive maintenance staff (especially Robert)
  • clean amenities and common areas
  • modern, well-maintained apartments
  • friendly and helpful leasing team
  • convenient location
Watch-outs
  • slow or unresponsive leasing office for applicants
  • faulty package room access and Amazon lockers
  • noisy residents with weak enforcement
  • poor property management consistency
  • overly complicated affordable housing application process
responsive-managementwell-maintainedclean-common-areasnoisy-neighborsunresponsive-maintenancefriendly-staff
Best for: established renters who value quick maintenance over leasing office responsiveness
Think twice if: applicants or those needing affordable units should expect slow responses and complex paperwork; noise and security issues noted by some long-term residents

What this place gets right

  • responsive maintenance response times
  • resort-style amenities kept consistently clean
  • modern apartment finishes
  • named maintenance technician who builds trust

Before you tour or apply

  • Robert (maintenance technician) praised by name across multiple reviews for speed and professionalism
  • Leslie and Thalia (leasing staff) noted as helpful and responsive
  • package room access fob system repeatedly fails
  • Amazon locker system malfunctions for months
  • affordable housing applications processed by third-party CertifyMe vendor; reviewers report redundant document requests and 72-hour delays
  • no onsite security staff during quiet hours
  • car theft reported in parking garage; no security cameras present

Resident ratings

Luxury Apartments
Beautiful modern finishes and resort amenities consistently praised; leasing office responsiveness and security enforcement are major weak points.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

What keeps coming up

new apartment complexquick responseinformed staffapartment touroutagessense of safetycustodial staffclear explanationswork from homeconstruction

How we scored this

How We Score
Star rating 39
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
116
4
4
3
2
2
5
1
32

FAQ

How quickly does maintenance respond?
Reviewers report maintenance requests handled same-day or next-day, with technician Robert often responding immediately and even scheduling advance notice calls.
Are the pools and common areas kept clean?
Yes, reviewers specifically praise the pools for looking great year-round and common areas being well maintained; however, carpet in hallways and package sorting areas are reported as dirty.
What should I know about applying for an affordable unit?
Applications go through a third-party vendor called CertifyMe and can take 2+ weeks with redundant document requests and 24-72 hour waits between updates, even close to move-in.
Request a quote

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Last updated 2026-09-08