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Urban East

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 150 Google reviews · How we rank ›

4.1(150) 68 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Urban East
Service
Luxury Apartments
Reviews
150

What we found

Strong maintenance and leasing teams earn consistent praise for speed and kindness, but systemic management failures frustrate residents. Package infrastructure remains broken for months with no fix, security cameras are absent, and office staff rarely pick up the phone, leaving higher-paying residents to navigate preventable issues alone.

Urban East appeals to people who prioritize staff relationships and can tolerate maintenance concerns, but not those seeking responsive management or expecting basic security infrastructure. The maintenance crew, especially Robert and his team, stands apart as genuinely attentive. Management turnover (noted in reviews) has shifted the experience downward, leaving gaps residents notice daily.

Praised for
  • maintenance team responsiveness
  • knowledgeable and welcoming leasing staff
  • quick service fulfillment
  • friendly staff interactions
Watch-outs
  • broken package lockers and mailroom chaos
  • unresponsive management and office staff
  • security lapses and lack of onsite presence
  • construction noise and ongoing work
  • area safety concerns
responsive-managementunresponsive-maintenancefriendly-staffpoor-communicationsafe-secure
Best for: People who prioritize attentive maintenance and welcoming leasing staff over management responsiveness.
Think twice if: You need responsive office communication, working package infrastructure, or active security presence during evening hours.

What this place gets right

  • Responsive maintenance team led by Robert
  • welcoming leasing and move-in support from Leslie and Thalia
  • resort amenities including pools and co-working spaces
  • quick service response from maintenance staff

Before you tour or apply

  • Robert (maintenance) handles requests quickly and calls in advance
  • Leslie, Thalia, Dominique, Juan O., Juan P., and Roberto named as helpful staff
  • Package lockers broken for months with no repair
  • No security cameras in hallways or parking garage
  • Management outsourced to Greystar; original on-site team departed
  • Car theft reported in parking garage
  • Ongoing construction audible in units

Resident ratings

Luxury Apartments
Maintenance team excels at quick repairs and friendly interaction; management infrastructure and security fall short of luxury standard.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

What keeps coming up

new apartment complexwelcoming staffquick responseinformed staffapartment touroutagescustodial staffclear explanationsgreat areaconstruction

How we scored this

How We Score
Star rating 39
Review volume 95
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
111
4
4
3
3
2
5
1
27

FAQ

How quickly does maintenance respond to requests?
Maintenance staff typically respond within hours to same-day, according to reviews. Robert calls residents in advance to schedule.
Are there any amenities?
Yes. Their website lists a resort-inspired pool, lounge areas, co-working spaces, and a bowling alley.
What is the neighborhood like?
Reviewers note Montopolis is in East Austin with a large nearby homeless population, which some residents cite as a safety concern.
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Last updated 2026-07-17