Austin Apartment Reviews Guide
Menu
Residences at Rubi logo

Residences at Rubi

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 26 Google reviews · How we rank ›

4.7(26) 67 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Residences at Rubi
Location
Montopolis, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
26
Ranking
#463 in Luxury Apartments
Best for
Tenants seeking new luxury apartments in a central, airport-adjacent location.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Brand-new luxury apartments in Montopolis with strong finishes and a convenient downtown-adjacent location draw praise from touring guests and early residents. However, a management change to Greystar has created tension: while leasing staff remain friendly, current residents report a colder, more transactional atmosphere, thin walls, limited pet infrastructure, and parking frustrations that undercut the initial promise.

Praised for
  • modern, brand-new units
  • welcoming, attentive leasing staff
  • peaceful atmosphere
  • convenient location near downtown and airport
  • strong amenities (pool, gym)
Watch-outs
  • management culture shift to corporate, less resident-focused
  • thin soundproofing between units
  • poor pet amenities and accommodation
  • parking issues and fees
  • unresponsive management
renovated-unitsfriendly-staffpoor-soundproofingnoisy-neighborsresponsive-managementunresponsive-maintenanceparking-issues
Best for: Tenants seeking new luxury apartments in a central, airport-adjacent location.
Think twice if: Soundproofing is thin; management responsiveness has declined since Greystar took over; pet owners may find limited on-site facilities.

What this place gets right

  • brand-new construction with high-end finishes
  • convenient Montopolis location minutes from downtown and airport
  • welcoming leasing team
  • full amenities (gym, pool, business center)

Before you tour or apply

  • Leasing associate Nina praised for friendliness and responsiveness
  • Property manager Joanna noted for welcoming demeanor and attention to detail
  • Greystar management change (approximate timing: within last 4 months) linked to shift in resident experience
  • Coffee and creamer still available in community spaces
  • Conference rooms used for resident meetings and business calls; recent incidents of staff entering without notice

Resident ratings

Luxury Apartments
Modern finishes and amenities appeal to luxury seekers, but recent management shift and soundproofing complaints suggest wear on the experience post-move-in.

How it stacks up

  • Rated 4.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

What keeps coming up

modern apartmentsbrand newmodern designpeaceful atmospherekind staffattention to detailtourareacleanlinessproperty manager

How we scored this

How We Score
Star rating 57
Review volume 62
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
23
4
1
3
1
2
0
1
1

FAQ

Is parking included?
No. Residents pay $50 for parking, though reviewers note a lack of designated spots and gate issues.
Are dogs allowed?
Yes, the property welcomes dogs and lists pet-friendly apartments. However, reviewers report minimal dog amenities on-site (no bag stations, limited restroom areas) and mention a service dog incident with staff.
How far is this from the airport?
Reviewers describe it as about 5 minutes from the airport.

Similar apartment complexes nearby

The Oscar Apartments
59

The Oscar Apartments

3.7(45)✓ Google-verifiedPublishes prices

Brad's maintenance team earns consistent praise for quick, weekend repairs and responsiveness. The neighborhood feels safe and location suits airport commuters and food truck enthusiasts. However, Tarantino Properties management is heavily criticized for ignored emails, delayed refund processing, and unresponsive office hours-issues that have made the building feel disorganized despite its solid apartments and friendly neighbors.

Luxury ApartmentsPet-Friendly Apartments
Urban East
67

Urban East

4.0(161)✓ Google-verified

Robert and his maintenance crew earn consistent praise for fast, skilled repairs and genuine care; the apartments themselves are modern and well-kept, with pools that stand out. Leasing is the weak point: application processing is glacially slow, staff attitudes toward applicants range from indifferent to dismissive, and the third-party vendor for affordable units creates weeks of frustration. Residents also report roaches, poor noise enforcement, security gaps that enabled car theft, and a package system so broken that parcels pile up unsorted for hours. What divides opinion is whether the physical product and maintenance excellence overcome operational chaos. Five-stars consistently thank Robert, Leslie, Thalia, and Kai (when Kai isn't blocking you out); one-stars warn that even if the apartment is nice, getting in is a nightmare and living conditions deteriorate once you're there. The community feels new and under-resourced rather than intentionally neglectful, but that's cold comfort if your package got stolen or roaches are in your kitchen.

Luxury Apartments
Crosstown Apartments
60

Crosstown Apartments

3.7(68)✓ Google-verified

Crosstown draws strong loyalty from residents who praise Alejandro and the maintenance team for their friendliness and responsiveness, along with modern apartments and lively community events. The property itself is well maintained and conveniently located. However, persistent complaints about slow service request handling, aggressive towing practices, unresolved noise and security issues, and management's dismissive response to formal complaints create frustration for long-term residents. Experience varies sharply by building and individual circumstances. Residents consistently highlight Alejandro's patient, communicative approach during leasing, and the gym, pool, and social events draw positive mention. Yet multiple tenants report waiting weeks for repairs, facing sudden payment delinquency notices without advance warning, and seeing management refuse to enforce community rules around noise and smoking. Parking enforcement is described as predatory, and security concerns-including gate malfunctions and documented car break-ins-undermine the claimed luxury positioning.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22