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Crosstown Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 68 Google reviews · How we rank ›

3.8(68) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing
Crosstown Apartments
Location
Montopolis, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Affordable & Section 8 Housing
Reviews
68
Ranking
#480 in Luxury Apartments
Best for
Renters who value staff relationships, quick maintenance, and community events over strict parking enforcement.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise Alejandro and the leasing team for genuine, patient service through the entire rental process, with quick maintenance responses and a lively event calendar. The complex feels modern and well-maintained, and many renters say they were genuinely happy to call it home.

However, a vocal minority report serious tensions: aggressive towing with high fees even for compliant residents, persistent noise complaints that management allegedly ignores, and what affordable housing residents describe as predatory fee structures and rigid payment enforcement. These disputes escalated to police involvement and code compliance investigations in at least one case.

Praised for
  • staff responsiveness and professionalism, especially Alejandro
  • quick maintenance turnaround
  • clean, modern, well-maintained property
  • strong sense of community and events
  • good value for amenities and location
Watch-outs
  • predatory towing practices and aggressive parking enforcement
  • noisy neighbors and inadequate noise enforcement
  • unresponsive management to tenant complaints
  • excessive fees and inflexible payment policies for affordable housing residents
responsive-managementwell-maintainedfriendly-staffnoisy-neighborsparking-issuesgood-valuepackage-theftsafe-securepoor-communication
Best for: Renters who value staff relationships, quick maintenance, and community events over strict parking enforcement.
Think twice if: Parking is non-negotiable: towing occurs within minutes of expired registration, with $300+ recovery fees; noise complaints may not receive swift management action.

What this place gets right

  • Named staff (Alejandro, José) consistently praised for patience and personal attention
  • same-day or next-day maintenance turnaround documented across reviews
  • active community programming (yoga, pool parties, brunches, Christmas events)
  • modern finishes and thoughtful floor plan design

Before you tour or apply

  • Alejandro (leasing agent) mentioned by name in 8+ five-star reviews for patient, detailed assistance; described as 'bubbly' and proactive in greeting residents
  • José (maintenance technician) praised for detailed, respectful work
  • Towing partner A&A Wrecker and Recovery cited for aggressive enforcement and high fees
  • Community has lost airpods recovery assistance; gym equipment noted as modern; yoga instructor offered weekly
  • One resident reported open razor blade left in hallway without notice
  • Code Compliance and Austin Public Health investigations mentioned in one complaint; APD case numbers referenced

Resident ratings

Luxury Apartments
Modern, clean, well-maintained units praised; some residents note units are smaller than expected
Affordable & Section 8 Housing
Quick application process, but residents report predatory fees, payment method restrictions, and inflexible enforcement against those in financial hardship
Pet-Friendly Apartments
Pet-friendly policy stated and accepted, but towing enforcement is strict; one resident mentions dog ownership without complaint about pet policy itself

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

What keeps coming up

towingpackage thefttimely work ordersspacious apartmentsdedicated staffquick communicationquiet communityleasing teamfriendly staffconvenience

How we scored this

How We Score
Star rating 24
Review volume 80
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
44
4
3
3
0
2
4
1
17

FAQ

How quickly does maintenance respond?
Residents report maintenance issues resolved next-day or same-day; one three-year resident had only two maintenance requests in 36 months, both addressed immediately.
What is the towing policy?
The complex partners with A&A Wrecker and Recovery. Cars are towed within minutes of expired registration expiration. Recovery fees exceed $300. Covered parking is available but must be registered in advance.
What community events are offered?
Residents mention pool parties, brunches, Christmas parties, and weekly yoga instruction. The complex has a gym, pool, and café in the lobby.
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Last updated 2026-09-08