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Residences at Decker

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 111 Google reviews · How we rank ›

3.6(111) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Residences at Decker
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
111
Ranking
#554 in Luxury Apartments
Best for
Pet owners and families seeking affordable luxury with responsive on-site management

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residences at Decker draws loyal residents praising responsive newer management (Kyla, Lindsey, Kaycee, Cameron) and pet-friendly affordability, yet a vocal minority report persistent hallway sanitation, pest control failures, unenforced quiet hours, and troubling safety incidents. Recent improvements under current management contrast sharply with complaints about staff unprofessionalism and weak lease enforcement from earlier transitions.

The complex welcomes wheelchair access and dogs, offers pools and fitness amenities, and provides 1 to 4-bedroom floor plans. However, elevator breakdowns without notice, package theft, and delayed maintenance responses appear endemic. New management shows promise, but reviews suggest systemic cleanliness and accountability gaps remain unresolved.

Praised for
  • responsive management and maintenance staff
  • clean, peaceful community feel
  • welcoming to families and pets
  • affordable for the category
Watch-outs
  • recurring pest and sanitation issues
  • inconsistent enforcement of policies
  • high staff turnover and communication problems
  • safety concerns and package theft
responsive-managementwell-maintainedclean-common-areaspest-problemsfriendly-staffpackage-theftsafe-secureunresponsive-maintenance
Best for: Pet owners and families seeking affordable luxury with responsive on-site management
Think twice if: Pest control, hallway cleanliness, and noise enforcement remain inconsistent; elevator and maintenance delays have recurred despite staff changes.

What this place gets right

  • Newer management team highly praised for responsiveness
  • Pet-friendly with on-site amenities
  • Competitive pricing within luxury category
  • Wheelchair-accessible entry and parking

Before you tour or apply

  • Management team members Kyla, Lindsey, Kaycee, and Cameron noted for responsiveness
  • SWAT incidents and police presence reported in reviews
  • Elevator malfunction without notice or office explanation documented
  • Package theft reported repeatedly
  • Pest control treatments ineffective over multi-month periods
  • Staff turnover previously caused lease renewal and billing errors

Resident ratings

Luxury Apartments
Responsive new management and affordable pricing offset persistent sanitation, pest, and noise-enforcement gaps.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

What keeps coming up

broken gatepool accessclean citynew managementnice neighborspunctualityinteriorkind staffquietnesssafety

How we scored this

How We Score
Star rating 12
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
66
4
3
3
5
2
2
1
35

FAQ

Does the complex accept dogs?
Yes; the complex lists pet-friendly housing among its services and welcomes dogs according to Google attributes.
Is there wheelchair access?
Yes; wheelchair-accessible entrances and parking are available.
What are the starting rents?
1-bedroom from $1,199, 2-bedroom from $1,149, 3-bedroom from $1,249, 4-bedroom from $1,599 per month (as stated on their website).
Request a quote

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Strong staff earn consistent five-star marks for responsiveness and maintenance speed. Amenities like fitness and smart controls appeal to move-in ready renters. However, persistent complaints about pest control failures, towing practices, and management inconsistency undercut the luxury positioning. Renters report ants, roaches, and snakes in units, frequent vehicle towing despite unclear signage, and rule enforcement that feels arbitrary rather than clearly communicated upfront. Keyla and Sarah from leasing receive specific praise, as does Yomiuri in maintenance. The 48-hour work order promise (American Landmark 360) resonates with those who experience it. Pest control, parking signage clarity, and management accountability remain friction points that deter longer stays.

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Prose Decker Lake
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Most residents rave about the staff, particularly Vanessa, Andrea, and Cheyenne, who make leasing seamless and create a welcoming first impression. But those who stayed longer report serious friction: thin walls amplify neighbor noise and barking dogs around the clock, ongoing construction in some buildings disrupts work-from-home routines, and management does not follow through on complaints about theft or odors. The complex is modern and clean at move-in, yet trash accumulation and security gaps emerge as living issues. The property suits people who value a polished first experience and don't work from home. Pet owners should know the $20 monthly pet rent exists alongside a $200 deposit and fee, and should expect neighbor dogs to be audible. Building 7 drew specific complaints about construction. Staff named include Vanessa, Andrea, Cheyenne, and Community Manager Audrey.

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Last updated 2026-09-08