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The Heights at 8721

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 95 Google reviews · How we rank ›

4.0(95) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingSenior Living Apartments
The Heights at 8721
Location
Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Senior Living Apartments
Reviews
95
Ranking
#499 in Luxury Apartments
Best for
Renters prioritizing leasing experience and responsive maintenance staff for individual repairs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

Staff like Marie, Leslie, Carlos, and Jovani earn consistent praise for professionalism and quick response to work orders, making the leasing and move-in process feel welcoming. However, multiple residents report severe structural problems: widespread mold, raw sewage backups, electrical hazards, substandard flooring, and leaks that management failed to address despite medical warnings. Common areas see infrequent cleaning, pest problems persist, and security lapses (broken gates, key cards failing) create safety concerns that overshadow the beautiful exterior and amenities.

Praised for
  • staff professionalism and helpfulness
  • maintenance responsiveness
  • beautiful apartments and amenities
  • quiet community feel
Watch-outs
  • serious mold and water damage issues
  • poor building construction and materials
  • inadequate maintenance of common areas
  • security and access control failures
  • pest problems
responsive-managementfriendly-staffslow-maintenanceunresponsive-maintenancepest-problemswell-maintainedsafe-secure
Best for: Renters prioritizing leasing experience and responsive maintenance staff for individual repairs.
Think twice if: Avoid if you have health concerns or are sensitive to mold, construction defects, or pest issues. Security and common area upkeep may not meet your standards.

What this place gets right

  • Staff goes above and beyond with tours and leasing
  • Responsive maintenance team on individual requests
  • Amenities (pool, fitness center, pet-friendly)
  • Senior-living option with quiet neighbors

Before you tour or apply

  • Marie, leasing agent, consistently praised for knowledge and welcoming tours
  • Carlos, Maintenance Supervisor, praised for professional HVAC repair
  • Jovani noted for keeping up with work orders
  • Leslie, manager, mentioned as informative and professional
  • Units reportedly have substandard flooring installed; damaged flooring used in construction
  • Mold found in first-occupant units, suggesting building sat unfinished in poor conditions for 16+ months
  • Raw sewage backups reported regularly in bathrooms
  • Gate code access modules not working; front gate not functional when office closed

Resident ratings

Luxury Apartments
Beautiful interiors attract residents but substandard materials, mold, and water damage undermine the luxury positioning.
Affordable & Section 8 Housing
Staff and move-in process praised, but construction defects and maintenance issues create safety and livability concerns for affordably housed tenants.
Senior Living Apartments
Quiet, friendly community atmosphere appeals to older residents; however, policy shift to unrestricted tenancy brought noise, vandalism, and reduced amenities access.

How it stacks up

  • Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

What keeps coming up

helpful stafffloor plannew buildingnew propertymoldresident carebeautiful apartmentssecuritypoolmaintenance

How we scored this

How We Score
Star rating 33
Review volume 86
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
68
4
2
3
2
2
2
1
21

FAQ

Are pets welcome?
Yes, the property is pet-friendly according to Google attributes.
Is there 24/7 leasing office availability?
No. The front gate access code does not work when the office is closed, and residents report the office is difficult to reach by phone (though staff text back).
How often are common areas cleaned?
Housekeeping is claimed to clean hallway floors every 2 weeks, but multiple residents report seeing them only 4 times in months. Cleaning appears more frequent when prospective tenants visit.
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Last updated 2026-09-22