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The Heights at 8721

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 93 Google reviews · How we rank ›

4.0(93) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingSenior Living Apartments
The Heights at 8721
Location
Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Senior Living Apartments
Reviews
93
Ranking
#525 in Luxury Apartments
Best for
55+ residents seeking quiet, friendly community and accessible facilities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Staff warmth and prompt maintenance earn consistent praise, but the property is plagued by mold, leaks, pest infestations, and broken security that management has struggled to fix. Reviewers describe beautiful finishes masking serious construction flaws, and those facing health risks report management shifting focus to liability waivers rather than repairs. The gap between marketing and lived experience is stark.

Praised for
  • friendly, attentive staff (Marie, Leslie, Carlos, Jovani)
  • responsive maintenance team
  • attractive grounds and finishes
  • well-managed community feel
Watch-outs
  • widespread mold and water damage in units
  • poor security and gate access failures
  • pest problems (roaches, ants)
  • inconsistent housekeeping in common areas
  • noisy neighbors and weak noise enforcement
  • slow response to serious health hazards
  • structural and electrical defects
  • management prioritizes liability over tenant health
friendly-staffresponsive-managementwell-maintainedunresponsive-maintenancepest-problemsnoisy-neighborssafe-secure
Best for: 55+ residents seeking quiet, friendly community and accessible facilities.
Think twice if: Prospective tenants should research mold and water damage complaints carefully and request inspection records if health concerns are present.

What this place gets right

  • Named staff known for attentive service (Marie in leasing, Carlos in maintenance)
  • Accessible design (wheelchair accessible entrance, parking, elevator)
  • Modern amenities (pool, fitness center, private outdoor space)

Before you tour or apply

  • Marie praised by name for leasing tours and responsiveness
  • Carlos (Maintenance Supervisor) noted for HVAC troubleshooting
  • Jovani mentioned for work order follow-through
  • Third-party assessor hired by The Heights determined at least one unit uninhabitable due to leaks and mold
  • Gate access systems reported non-functional; key card randomly cuts off
  • Housekeeping in common areas reported as infrequent (4 times in 3 months noted by one reviewer)
  • Originally built and marketed as 55+ community; policy changed to unrestricted occupancy

Resident ratings

Luxury Apartments
Beautiful finishes and modern amenities praised; serious construction flaws (mold, leaks, electrical hazards) and poor maintenance response undermine luxury positioning.
Affordable & Section 8 Housing
Affordable units available, but reviewers describe deplorable conditions and management reluctance to address health and safety issues.
Senior Living Apartments
Originally 55+ community marketed as quiet; former residents appreciated friendly neighbors and accessible design, but policy shift to unrestricted occupancy changed the character and introduced noise complaints.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

What keeps coming up

helpful stafffloor plannew buildingnew propertymoldresident carebeautiful apartmentssecuritypoolmaintenance

How we scored this

How We Score
Star rating 33
Review volume 86
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
67
4
2
3
2
2
2
1
20

FAQ

Are units accessible for people with mobility challenges?
Yes. The property has wheelchair-accessible entrances, wheelchair-accessible parking, and elevators in units.
Does The Heights at 8721 allow pets?
Yes, the property welcomes pets.
What amenities are available?
Amenities include a swimming pool, fitness center, and private outdoor space. The website also lists on-site services.
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Last updated 2026-09-08