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Creekstone

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 139 Google reviews · How we rank ›

3.8(139) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Creekstone
Location
Walnut Creek-Pioneer Hill, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
139
Ranking
#351 in Luxury Apartments
Best for
Pet owners and professionals seeking quiet, secure surroundings with spacious units.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Creekstone appeals strongly to those seeking quiet, safe surroundings with quality finishes. Manager Eliza Matos and leasing staff like Anthony Queen and Helen earn consistent praise for professionalism and care. Units feel spacious with solid water pressure and natural light.

However, persistent pest complaints (roaches, rodents) dominate negative reviews, with residents reporting month-long unresolved infestations despite paid pest control fees. Slow work order completion, murky pool conditions, and late-night guest noise also surface repeatedly. The split between five-star and one/two-star reviews suggests experience varies sharply by unit, timing, and management response.

Praised for
  • quiet, peaceful community
  • attentive, professional management
  • spacious units with good amenities
  • safe environment, low theft/package loss
  • responsive staff during good periods
Watch-outs
  • chronic pest problems (roaches and rodents)
  • slow maintenance response times
  • pool maintenance and late-night noise issues
  • poor gym cleanliness and broken equipment
  • recurring water outages
responsive-managementquiet-communitysafe-securepest-problemsslow-maintenancewell-maintainedfriendly-staff
Best for: Pet owners and professionals seeking quiet, secure surroundings with spacious units.
Think twice if: Pest control track record is weak; work orders typically take a week or more. Late-night pool noise and guest management remain unresolved issues.

What this place gets right

  • responsive leasing and management staff
  • spacious layouts with quality finishes
  • safe community with low theft
  • pet-friendly with dedicated bark park

Before you tour or apply

  • Manager Eliza Matos consistently praised for leadership and resident care
  • Leasing professional Anthony Queen noted for smooth move-in support
  • Recurring roach and rodent infestations reported despite paid pest control
  • AC repair delays and lack of temporary cooling solutions reported
  • Water outages lasting hours to days noted as ongoing issue
  • Gym hygiene complaints: equipment without sanitizing wipes for weeks

Resident ratings

Luxury Apartments
High-end finishes (granite, stainless steel) and spacious layouts praised; pest and maintenance issues contradict luxury positioning.
Pet-Friendly Apartments
Bark park and pet policy praised; residents note plenty of space for dogs.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

What keeps coming up

helpful staffhelpful teamclean groundsquiet placefloorplanskind stafffriendly neighborsac unitpoolnearby grocery stores

How we scored this

How We Score
Star rating 22
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
93
4
3
3
2
2
6
1
35

FAQ

Is Creekstone pet-friendly?
Yes. The community features a dedicated bark park and welcomes dogs. Reviewers report plenty of space for multiple pets.
What amenities are available?
Pool, fitness center, business center, in-unit washer/dryer, resort-style pool, bark park, and valet trash service are listed.
How long do maintenance work orders typically take?
Multiple reviewers report work orders take at least a week or longer to complete, even for routine issues.
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Last updated 2026-09-22