Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-18.
Sara and the leasing office earn consistent praise for warm, detailed tours and genuine willingness to work within budgets. The property itself draws admiration for affordability, cleanliness, and a respectful resident community. Behind this welcome, however, some residents face serious issues: pests appearing weekly, broken air conditioning units, and structural problems that management reportedly will not resolve without enforcing lease penalties, leaving frustrated residents trapped.
Strong leasing experience and reliable maintenance staff make a good first impression, but long-term residents report mounting problems: mold hidden under paint, pest invasions through HVAC, trash accumulation, and an office that responds better in person than by phone. Newer renters praise the pools and amenities; those who stayed multiple years describe a community that started well then declined.
Residents split sharply on their experience. Those praising staff cite quick repairs and diligent follow-up on serious issues like credit fraud, but chronic complaints focus on slow maintenance responses, especially for laundry equipment that remains broken despite repeated requests. Tour scheduling also falters: one prospective tenant waited 30 minutes only to be turned away for lack of staff.
Most recent reviews flag serious maintenance failures, unresponsive staff, and safety issues. One reviewer reported no hot water since move-in; another found non-functional air conditioning, broken outlets, and stove on arrival despite move-in fees. Pest infestations, neighborhood noise, constant package theft, and transient foot traffic appear repeatedly. Two isolated five-star reviews from years ago mention quiet and cleanliness, but 35% one/two-star ratings and 59% five-star reflect extreme polarization, with the weight of current complaints centered on habitability, management accountability, and security.
Last updated 2026-09-08
