Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-18.
Residents split sharply on their experience. Those praising staff cite quick repairs and diligent follow-up on serious issues like credit fraud, but chronic complaints focus on slow maintenance responses, especially for laundry equipment that remains broken despite repeated requests. Tour scheduling also falters: one prospective tenant waited 30 minutes only to be turned away for lack of staff.
Strong leasing experience and reliable maintenance staff make a good first impression, but long-term residents report mounting problems: mold hidden under paint, pest invasions through HVAC, trash accumulation, and an office that responds better in person than by phone. Newer renters praise the pools and amenities; those who stayed multiple years describe a community that started well then declined.
Recent residents credit staff like Claudia and Yunier for patient, compassionate leasing assistance, including help for applicants with poor credit or homelessness. Maintenance improved under newer staff like Leticia. Older complaints cite severe pest problems, unresponsive phones, and three-month maintenance delays; current reviews suggest management has shifted toward faster responses.
Most recent reviews flag serious maintenance failures, unresponsive staff, and safety issues. One reviewer reported no hot water since move-in; another found non-functional air conditioning, broken outlets, and stove on arrival despite move-in fees. Pest infestations, neighborhood noise, constant package theft, and transient foot traffic appear repeatedly. Two isolated five-star reviews from years ago mention quiet and cleanliness, but 35% one/two-star ratings and 59% five-star reflect extreme polarization, with the weight of current complaints centered on habitability, management accountability, and security.
Last updated 2026-09-08
