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Callista Hill Country Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 211 Google reviews · How we rank ›

3.7(211) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Callista Hill Country Apartments
Location
Oak Hill, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
211
Ranking
#515 in Luxury Apartments
Best for
Pet owners seeking a quiet, spacious apartment with responsive maintenance and strong leasing support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff like Alex and Chris excel at leasing and tours, and maintenance handles minor repairs quickly. But the complex struggles with its core operations: cars get stolen due to poor security, parking fills after 10pm, and residents face surprise cleaning bills of $250-$400 after move-out despite being told their units were clean. Multiple residents reported management ignoring safety complaints (homeless encampments, mail theft) and unresolved water damage.

The peaceful setting and friendly neighbors draw praise, and on-site amenities are substantial. Yet residents living longer than a year report noticeable decline after management changes, with unclean common areas (pool shut down frequently), broken fitness equipment, and little recourse when complaints reach corporate office.

Recent shift: Management change appears to have caused decline: early residents praised quiet community and responsive staff, but later residents (3+ years in) report safety lapses, poor pool management, and unresponsive corporate office. One 5-month-old review explicitly states quality deteriorated 'after a change in management.'

Praised for
  • Leasing staff (Alex, Chris, Andrew) go above and beyond
  • Peaceful, quiet community atmosphere
  • Responsive maintenance team
  • Well-maintained grounds and spacious apartments
  • Friendly neighbors and walkable environment
Watch-outs
  • Chronic parking shortages and theft risk
  • High hidden fees and deposit deductions
  • Maintenance delays on major issues like flooding
  • Management unresponsive to resident safety concerns
  • Pool frequently closed or poorly maintained
responsive-managementpoor-communicationwell-maintainedquiet-communitygreat-amenitiesparking-issuesfriendly-staffslow-maintenancepackage-theftoverpriced
Best for: Pet owners seeking a quiet, spacious apartment with responsive maintenance and strong leasing support.
Think twice if: Anyone concerned about security (vehicle theft), parking availability after hours, or potential move-out charges for cleaning and wear.

What this place gets right

  • Attentive, personable leasing staff (Alex, Chris)
  • Spacious layouts and quiet community feel
  • In-unit washer/dryer and private outdoor spaces
  • Responsive maintenance for routine issues

Before you tour or apply

  • Alex and Chris praised for thorough, patient leasing tours and follow-up
  • Paul and Eric on maintenance team noted for quick response to minor repairs
  • Car theft incident (2023 Dodge Challenger) parked legally in complex; no interior security cameras
  • Residents charged $250 cleaning and $400 painting for nail holes after move-out despite clean inspection
  • Washer/dryer delivery delayed two weeks after move-in; fitness equipment (free weights) stolen and not replaced for months
  • Resident reported water damage from rain (5 separate occasions) with delayed maintenance and no drying equipment; flooding-related charges later deducted from deposit
  • Pool closed 1-2 days weekly; described as trashed and used for late-night parties until 2-3am
  • Move-out cleaning fee $180, then additional charges deducted from deposit; $40 promised return not received after 3 months

Resident ratings

Luxury Apartments
Strong leasing and tour experience from staff (Alex, Chris), spacious floor plans praised. Move-out billing practices and maintenance delays on water damage are major concerns.
Pet-Friendly Apartments
Dog park and pet-friendly atmosphere with friendly neighbors appreciated. Security incidents (car theft) and parking scarcity raise safety and convenience issues for pet owners.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

What keeps coming up

friendly staffapartment layoutquiet communitypoolfriendly neighborsresponsive staffclean areaspacious apartmentsquick issue resolutionsafe

How we scored this

How We Score
Star rating 16
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
117
4
20
3
12
2
9
1
53

FAQ

Does the complex have in-unit washer and dryer?
Yes, but one resident reported a two-week delay in delivery after move-in. Delivery times should be clarified before signing.
What are the move-out costs?
Residents report a $180 cleaning fee if the complex handles it. However, even after paying, additional charges ($250-$400) have been deducted from security deposits for items residents believed were acceptable. Ask for an itemized move-out inspection checklist before move-in.
Is there parking available late at night?
Multiple residents report parking fills after 10pm and recommend arriving home early or parking at the leasing office. This is a chronic issue according to recent reviews.

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Last updated 2026-09-08