47 low data
Avalon Palms B
4.3(3)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
The Axel
Luxury Apartments
- Location
- North Austin Civic Association, Austin
- Service
- Luxury Apartments
- Reviews
- 522
- Ranking
- #494 in Luxury Apartments
- Best for
- Renters who value responsive leasing staff and clean units, less ideal for budget-conscious tenants.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
What we found
Most residents praise the office staff's responsiveness and the cleanliness of units and grounds, with several naming David and John as standouts. However, significant complaints focus on hidden fees beyond advertised rent (over $200 in undisclosed charges), pest problems including cockroaches, and additional costs ($500) for renewals or unit changes.
Recent shift: Negative sentiment appears concentrated in the past month with fee complaints, contrasting with earlier consistent five-star praise for staff and facilities; new management mentioned in Google topics may factor into this shift.
Praised for
- responsive office staff
- clean and quiet units
- smooth move-in process
- staff professionalism and friendliness
Watch-outs
- surprise fees and hidden charges
- pest infestation (cockroaches)
- renewal and move fees
- unclear billing breakdown
responsive-managementfriendly-staffwell-maintainedpest-problemsoverpriced
Best for: Renters who value responsive leasing staff and clean units, less ideal for budget-conscious tenants.
Think twice if: Budget-conscious renters should clarify all fees upfront; pest history and renewal costs are concerns.
What this place gets right
- responsive office staff
- clean, well-maintained units
- quiet neighborhood setting
Before you tour or apply
- Staff members David and John named for excellent service
- Move-in process described as smooth
- Hidden charges reported over $200 beyond advertised rent
- Renewal fees cited at $500
- Cockroach infestation reported
Resident ratings
- Luxury Apartments
- Staff praised for responsiveness and care; cleanliness and quiet grounds consistently noted; hidden fees and pest problems undermine the luxury experience.
How it stacks up
- Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 98% of the businesses in this directory.
What keeps coming up
staff friendlinessrentingproperty renovationbeautiful apartmentsbed bugsspanish-speaking staffnew managementmaintenance teamchanges in the propertyfinding a new home
How we scored this
How We Score Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
325
4
27
3
23
2
29
1
118
FAQ
- What are the listed starting rents?
- The Axel publishes starting rents at $799 per month for a 484 sq ft one-bedroom, $909 for a 648 sq ft one-bedroom, and $1,099 for a 816 sq ft two-bedroom. Residents should verify all monthly fees and charges before signing.
- Is the move-in process quick?
- Recent residents report the move-in process was smooth and straightforward.
- Are there pet policies?
- The business welcomes pets according to its Google attributes, though detailed policy information is not available from the inputs.
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Ascent at Walnut Creek Apartments
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Ascent is sharply split: newer residents and those who interacted with office staff like Paty praise responsive management and security, but a significant block reports months without air conditioning, silent water cuts, uncontrolled pest issues, and office staff who do not return calls or texts. Leasing practices have included bait-and-switch rent increases and slow, incomplete refunds. The complex appears to have seen leadership changes recently, with mixed results: some units benefit from attentive maintenance when systems are functioning, while others remain in disrepair.
Luxury Apartments