47 low data
Avalon Palms B
4.3(3)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
The Axel
Luxury Apartments
- Location
- North Austin Civic Association, Austin
- Service
- Luxury Apartments
- Reviews
- 524
- Ranking
- #482 in Luxury Apartments
- Best for
- Families seeking a safe, managed community with responsive staff and modern amenities.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.
What we found
Most residents praise The Axel's clean apartments, safe surroundings, and attentive staff, particularly managers David Mendez and John. However, some tenants report undisclosed fees at lease signing and renewal, pest problems, and confusion around move-in costs that can add $200 or more to quoted rent.
Praised for
- attentive management and staff
- clean, comfortable apartments
- safe, quiet community
- smooth move-in process
- responsive property team
Watch-outs
- pest infestation (cockroaches)
- hidden fees and overcharging
- unclear lease renewal costs
- poor wayfinding for deliveries
responsive-managementwell-maintainedquiet-communitysafe-securepest-problemsoverpriced
Best for: Families seeking a safe, managed community with responsive staff and modern amenities.
Think twice if: Budget-conscious renters should clarify all fees before signing; pest issues have been reported.
What this place gets right
- attentive on-site management
- smart-home features and resort pool
- safe, quiet setting
- pet-friendly with in-unit washer-dryer
Before you tour or apply
- Manager David Mendez named repeatedly for responsiveness
- Staff member John noted for positive attitude
- Pest complaints mention cockroaches
- Hidden fees reported on move-in and renewal
- Spanish-speaking staff available
Resident ratings
- Luxury Apartments
- Strong praise for modern amenities and clean, quiet units; significant complaints about undisclosed fees and pest infestations.
How it stacks up
- Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 98% of the businesses in this directory.
What keeps coming up
staff friendlinessnew managementproperty renovationbeautiful apartmentsbed bugsspanish-speaking staffrentingmaintenance teamchanges in the propertyfinding a new home
How we scored this
How We Score Star rating 21
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Breaking down the ratings
5
325
4
28
3
23
2
29
1
119
FAQ
- What does a one-bedroom apartment rent for?
- Their website lists $799/month for the 484 sq ft A1 floorplan and $909/month for the 648 sq ft A3 floorplan.
- Does The Axel allow pets?
- Yes, the community is pet-friendly and offers in-unit washer-dryers.
- Are there any accessibility features?
- The property has wheelchair-accessible entrance and parking, plus a business center and fitness center.
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Ascent at Walnut Creek Apartments
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Ascent is sharply split: newer residents and those who interacted with office staff like Paty praise responsive management and security, but a significant block reports months without air conditioning, silent water cuts, uncontrolled pest issues, and office staff who do not return calls or texts. Leasing practices have included bait-and-switch rent increases and slow, incomplete refunds. The complex appears to have seen leadership changes recently, with mixed results: some units benefit from attentive maintenance when systems are functioning, while others remain in disrepair.
Luxury Apartments