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Ascent at Walnut Creek Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 98 Google reviews · How we rank ›

3.4(98) 51 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Ascent at Walnut Creek Apartments
Location
North Austin Civic Association, Austin
Service
Luxury Apartments
Reviews
98
Ranking
#589 in Luxury Apartments
Best for
Renters prioritizing security and willing to tolerate occasional maintenance delays.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08).

What we found

Ascent is sharply split: newer residents and those who interacted with office staff like Paty praise responsive management and security, but a significant block reports months without air conditioning, silent water cuts, uncontrolled pest issues, and office staff who do not return calls or texts. Leasing practices have included bait-and-switch rent increases and slow, incomplete refunds. The complex appears to have seen leadership changes recently, with mixed results: some units benefit from attentive maintenance when systems are functioning, while others remain in disrepair.

Praised for
  • attentive management staff
  • security measures (gates and cameras)
  • responsive maintenance when working
  • tour and leasing experience
Watch-outs
  • broken air conditioning for months
  • non-responsive office (phone, email, text)
  • maintenance delays or no-shows
  • pest problems (cockroaches, rats, opossums)
  • water outages
  • bait-and-switch on advertised rents
  • refund delays and errors
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancesafe-securepest-problems
Best for: Renters prioritizing security and willing to tolerate occasional maintenance delays.
Think twice if: Long-term residents troubled by unrepaired air conditioning, infrequent water access, pest presence, and difficulty reaching the office should look elsewhere.

What this place gets right

  • locked gates and 24-hour security cameras
  • attentive office staff (recent management)
  • maintenance orders tracked for unit issues

Before you tour or apply

  • Paty and Michelle named as attentive office staff
  • portable air conditioner removal and window caulking noted as well-executed
  • months-long air-conditioning outages reported
  • office staff do not consistently answer phones or respond to texts and email
  • one washing machine functional out of multiple units
  • refund processed 30 days late with $15 shortfall

Resident ratings

Luxury Apartments
Mixed: new management praised; months without AC, pest issues, and non-responsive office undermine luxury standard.

How it stacks up

  • Rated 3.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

How We Score
Star rating 2
Review volume 87
Review recency 64
Review sentiment 41
Profile completeness 100
Verification 30

Breaking down the ratings

5
54
4
6
3
0
2
3
1
35

FAQ

Can I reach the office by phone?
Reviewers report difficulty getting through; calls and texts go unanswered or are slow to be returned.
Is the complex secure?
Locked gates and 24-hour security cameras are in place, though one reviewer noted gate security varies.
What's the advertised rent for a one-bedroom?
Advertised starting at $1k, but one renter was switched to a $1.2k unit without notification and told the lower rate would not be available if rescheduled.
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Last updated 2026-09-08