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Alara North Burnet

Updated 2026-07-17 · 2,441 reviewed · 783 listed · Scored from 164 Google reviews · How we rank ›

4.0(164) 67 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style Communities
Alara North Burnet
Service
Townhome & Garden-Style Communities
Reviews
164

The honest read

Most residents praise the leasing office and feel safe here, with staff going out of their way to help. However, one recent move-in revealed a severe roach infestation, broken door, and a refused deposit refund, raising serious questions about unit condition before handoff and management accountability.

Praised for
  • caring staff member Eva
  • easy leasing process
  • safe community
  • responsive to resident needs
Watch-outs
  • severe pest infestation on move-in
  • broken door and maintenance issues
  • deposit not refunded
  • unreliable amenities like hot water
friendly-staffsafe-secureresponsive-managementwell-maintainedunresponsive-maintenance
Best for: Tenants who value attentive leasing office support and a secure, gated neighborhood.
Think twice if: Units may not be thoroughly inspected before move-in; be prepared to document condition immediately and escalate pest or maintenance issues in writing.

What this place gets right

  • leasing staff especially Eva widely praised for helpfulness
  • safe gated community
  • responsive to resident requests

Worth knowing

  • Eva (leasing staff) named repeatedly in praise for customer service and helpfulness
  • one recent unit had roaches, spiders, broken door, and dead roach in freezer on arrival
  • resident reported nearly $900 deposit was not refunded despite promised refund
  • management upgraded stove for one resident after move-in
  • hot water availability reported as inconsistent
  • back gate reported chronically broken despite gated community claim

Reviews by category

Townhome & Garden-Style Communities
Praised for safe gated location and amenities; recent reviews raise concerns about unit inspection standards and pest control before occupancy.

How it stacks up

  • Rated 4 against a 4.06 average across the 125 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

What keeps coming up

maintenance requestsamenitiesgated communityrenovationsquiet locationcaring staffrenewalresident carelaundry roomeasy process

How we scored this

How We Score
Star rating 33
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
111
4
13
3
6
2
1
1
33

Quick answers

What should I do before signing a lease?
Tour the unit in person and photograph/video all conditions. One resident was unable to tour before moving in Alaska and discovered severe pest infestation on arrival. Requested documentation of pest treatments.
Is the gated community secure?
The front gate works reliably. The back gate is frequently broken and open, according to resident reports.
Can I get help with the leasing process?
The leasing office staff, particularly Eva, have been consistently praised for making the process smooth and answering questions thoroughly.
Request a quote

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Last updated 2026-07-17