Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-28.
Divided sharply between new residents and long-term tenants. Recent arrivals praise affordable rents and leasing staff (Audrey, Getzy, Melanie) who go the extra mile. But months in, the experience deteriorates: maintenance requests go unfixed for weeks or never happen, roaches appear in fridges, mold grows in HVAC systems, and broken gates let people wander the grounds at night. Several tenants hired their own contractors rather than wait.
Lease exit disputes add frustration-refunds promised in 30 days never arrive, and move-out dates get altered without explanation. Since longtime maintenance worker Luis left, care has declined visibly. Residents mention dumpsters attracting homeless encampments, loud noise after 10 pm, and a laundry room door that fell and sent someone to hospital. The property's North Austin location is convenient to bus, library, and stores, but security and safety concerns overshadow that advantage.
Staff, especially manager Eva, are known for responsive care and smooth move-ins. Most residents stay years and feel safe. One severe complaint documents roaches, ants, and water problems on move-in; the deposit was not refunded despite evidence. Infrastructure gaps like broken back gates and intermittent hot water undercut the strong management reputation.
Residents consistently praise the Met's staff, especially leasing agents Hannah, Edith, and Noah, for a smooth move-in and attentive service throughout tenancy. The property's pool and gym rank highly, and unit finishes are thoughtfully done. However, a substantial segment reports serious soundproofing problems, particularly on the north side where warehouse noise and garbage trucks create ongoing disturbance. Parking policies are also contentious: towing fees and daily guest registration feel punitive compared to nearby competitors. Management is aware of noise issues but does not disclose them proactively during tours.
Five-star reviews consistently praise the cleanliness, responsive management, and strong amenities like pools and dog park. However, recent one-star reviews raise serious concerns: tenants report being charged double the advertised rent, air conditioning left unrepaired for months, and pest infestations. The 4.5 rating masks a stark divide between satisfied long-term residents and those who experienced billing disputes or slow maintenance responses.
Last updated 2026-09-08
