Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.
Some residents praise the friendliness of staff like Audrey and Getsy, affordable rates, and nearby bus stops and grocery stores. However, a large group reports ongoing nightmares: maintenance requests ignored for weeks or months, roaches and rats in units, mold in HVAC systems, broken security gates letting vagrants in, and leasing staff withholding refunds. One resident's door fell during a laundry room visit; another faced move-out date changes and confiscated belongings. The complex appears to depend heavily on individual leasing staff quality; when management is attentive, residents stay content, but systemic maintenance failure undermines the property's habitability.
New ownership or management changes have left some reviewers disappointed after what they describe as a better era under a previous maintenance person. Residents cite slow response times and a pattern of marking work orders complete without actually completing repairs.
Staff, especially manager Eva, are known for responsive care and smooth move-ins. Most residents stay years and feel safe. One severe complaint documents roaches, ants, and water problems on move-in; the deposit was not refunded despite evidence. Infrastructure gaps like broken back gates and intermittent hot water undercut the strong management reputation.
Residents consistently praise the Met's staff, especially leasing agents Hannah, Edith, and Noah, for a smooth move-in and attentive service throughout tenancy. The property's pool and gym rank highly, and unit finishes are thoughtfully done. However, a substantial segment reports serious soundproofing problems, particularly on the north side where warehouse noise and garbage trucks create ongoing disturbance. Parking policies are also contentious: towing fees and daily guest registration feel punitive compared to nearby competitors. Management is aware of noise issues but does not disclose them proactively during tours.
Five-star reviews consistently praise the cleanliness, responsive management, and strong amenities like pools and dog park. However, recent one-star reviews raise serious concerns: tenants report being charged double the advertised rent, air conditioning left unrepaired for months, and pest infestations. The 4.5 rating masks a stark divide between satisfied long-term residents and those who experienced billing disputes or slow maintenance responses.
Last updated 2026-09-22
