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Collective on Riverside

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 617 Google reviews · How we rank ›

3.5(617) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Collective on Riverside
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
617
Ranking
#570 in Luxury Apartments
Best for
Renters prioritizing leasing experience and amenities over long-term maintenance reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Office staff earn consistent praise for kindness and quick help during leasing, and residents enjoy the location near UT Austin and amenities like resort pools and bark parks. However, serious gaps emerge post-move: maintenance requests languish (six-day internet outages, AC down for a week, bathroom leaks taking three months), units shown during tours do not match actual units delivered, security issues (cars towed and stolen, gate left broken, packages disappear), and promised move-in incentives are either charged or reduced mid-lease. For long-term residents, frustration compounds with these recurring broken promises.

Praised for
  • kind, responsive office staff (Brenda, Janice, Rose, Karen)
  • pleasant community atmosphere
  • convenient location near UT and highways
  • amenities (resort pool, sports courts, bark park)
Watch-outs
  • slow, unresponsive maintenance (internet outages, AC failures, bathroom leaks)
  • apartments do not match model units shown during tours
  • poor unit conditions (old, dirty, white-painted appliances)
  • theft, security issues (car towing, package theft, gate not fixed)
  • promised perks not honored or reduced (free first month charged, $500 card became $250)
responsive-managementpoor-communicationfriendly-staffslow-maintenanceunresponsive-maintenancesafe-secure
Best for: Renters prioritizing leasing experience and amenities over long-term maintenance reliability.
Think twice if: Maintenance delays and unit quality issues are deal-breakers; security concerns (theft, broken gate) and move-in bait-and-switch tactics documented.

What this place gets right

  • engaged leasing staff known by name
  • resort-style amenities and bark park
  • proximity to UT Austin and I-35/Highway 71

Before you tour or apply

  • Staff: Brenda, Janice, Rose, and Karen named for leasing help
  • Internet outage lasted six days with staff accused of lying about service company contact
  • Bathroom leak took three months to fix and remained leaking after completion
  • AC repair delayed a week in summer heat
  • Appliances in delivered units (white-painted or old) did not match model unit shown to applicants
  • Move-in incentive: $500 gift card reduced to $250 mid-lease; free first month charged to some residents
  • Car theft and towing incidents; broken gate left unfixed; package theft

Resident ratings

Luxury Apartments
Model units and marketing do not match delivered apartments; appliances old or mismatched, units described as dirty or uncomfortable.
Pet-Friendly Apartments
Bark park mentioned in amenities and on website; no specific review complaints about pet policy or park conditions.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

What keeps coming up

roommateshelpful staffcloset doorlease renewalfriendly neighborsballparkrenovationsleasing processinformative staffconvenient location

How we scored this

How We Score
Star rating 1
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
344
4
36
3
30
2
20
1
187

FAQ

What are the rental prices?
Their website lists 1-bedroom starting at $1,149, 2-bedroom at $1,299, and 4-bedroom at $1,349 (exact prices may vary).
What amenities does the complex have?
Resort-style pools, fitness center, sports courts, bark park, washer and dryer hookups, gigabit internet, and covered parking are listed on their website.
How responsive is maintenance?
Recent reviews report slow response times: internet outage took six days to troubleshoot, AC repair delayed a week, and a bathroom leak took three months to fix.
Request a quote

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Last updated 2026-09-22