
Collective on Riverside
Office staff earn consistent praise for kindness and quick help during leasing, and residents enjoy the location near UT Austin and amenities like resort pools and bark parks. However, serious gaps emerge post-move: maintenance requests languish (six-day internet outages, AC down for a week, bathroom leaks taking three months), units shown during tours do not match actual units delivered, security issues (cars towed and stolen, gate left broken, packages disappear), and promised move-in incentives are either charged or reduced mid-lease. For long-term residents, frustration compounds with these recurring broken promises.

