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Hillside Place

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 83 Google reviews · How we rank ›

3.5(83) 58 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Hillside Place
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
83
Ranking
#592 in Luxury Apartments
Best for
Renters drawn by staff friendliness during tours and quiet surroundings; less ideal for those requiring dependable maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Hillside Place attracts praise for select staff members-particularly Maxell and Avery-who handle tours and leasing with warmth and speed. The quiet neighborhood and clean appearance also stand out to satisfied renters. However, a vocal minority report serious operational failures: pest infestations go unaddressed, washers stay broken for months, A/C fails repeatedly, and management becomes unresponsive once residents move in. Hidden fees, utility overages, and move-out disputes have left some tenants feeling trapped and unsupported.

Long-term residents and those needing reliable maintenance should be cautious. The gap between leasing-day charm and post-move service is stark. Renters cite months-long waits for repairs, ignored pest complaints, and surprise charges that inflate the advertised "affordable" rent significantly over lease duration.

Praised for
  • friendly and helpful leasing staff (notably Maxell/Maxcel, Avery)
  • quick maintenance response
  • quiet neighborhood
  • clean complex appearance
  • fast, easy leasing process
Watch-outs
  • unresponsive management and poor communication
  • pest infestations (roaches, bugs)
  • broken washers and appliances
  • hidden fees and overpricing
  • security concerns and package theft
  • unreliable A/C and high utility bills
responsive-managementfriendly-staffwell-maintainedunresponsive-maintenanceclean-common-areaspest-problemsoverpricedslow-maintenance
Best for: Renters drawn by staff friendliness during tours and quiet surroundings; less ideal for those requiring dependable maintenance.
Think twice if: Maintenance responsiveness and pest control are priorities; several residents report months-long waits and unresolved infestations. Expect hidden fees beyond advertised rent.

What this place gets right

  • Attentive leasing staff (Maxell, Avery praised by name)
  • quiet neighborhood location
  • resort-style pool and fitness amenities
  • pet-friendly policy

Before you tour or apply

  • Leasing staff: Maxell/Maxcel, Avery, Michelle (inconsistent service); maintenance crew: Chris mentioned positively
  • Common failure points: washers (chronic breakdowns), A/C (up to 2 months down per tenant), pest tickets (unopened/ignored)
  • Move-out disputes: incorrect prorated charges, delayed refunds
  • Pool: reported out of service for months

Resident ratings

Luxury Apartments
Staff at leasing charm readers, but maintenance lapses and hidden fees undercut luxury positioning; long-term residents report poor value despite initial 'affordable' appeal.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

What keeps coming up

helpful staffquiet neighborhoodeasy processwashercourteous staffleasework ordersanswering questionsoffice staffcommunication

How we scored this

How We Score
Star rating 8
Review volume 84
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
47
4
2
3
3
2
5
1
26

FAQ

Are washers and dryers included in the unit?
The property lists in-unit washer/dryer as an amenity, but multiple residents report machines are frequently broken and slow to repair.
Is the neighborhood quiet?
Yes; multiple reviewers confirm it is a quiet neighborhood, though the pool area was noted as loud during parties in one complaint.
How quickly does maintenance respond?
One resident reported issues solved quickly; another endured months without A/C and left pest complaints unopened for extended periods. Response times vary significantly.
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Last updated 2026-09-08