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Patten East

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 148 Google reviews · How we rank ›

3.3(148) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Patten East
Location
Pleasant Valley, Austin
Service
Luxury Apartments
Reviews
148
Ranking
#590 in Luxury Apartments
Best for
Short-term renters prioritizing leasing office staff rapport and community amenities over long-term maintenance reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff like Amanda and Alejandra earn consistent praise for attentiveness and quick problem-solving, and new management has brought noticeable improvements to responsiveness. However, the property suffers from systemic infrastructure problems: residents report recurring water outages without notice, mold left unaddressed for weeks, and pest infestations that maintenance failed to treat properly. Long-term residents describe a pattern of deteriorating conditions despite rent reductions, with code compliance involvement and unresolved HVAC, plumbing, and structural issues that force some to leave.

Management communication relies heavily on an AI chatbot, making it hard to reach humans, and residents report facing application fee disputes without follow-up. The leasing team and amenities (pool, gym, grills) draw interest from new tours, but serious maintenance backlogs and health hazards create a gap between welcome first impressions and the reality of living there.

Praised for
  • Staff responsiveness and kindness (Amanda, Alejandra, Alexandra named)
  • New management team improvements
  • Welcoming atmosphere and community feel
  • Amenities: pool, gym, outdoor spaces
Watch-outs
  • Water system failures: shut-offs, no pressure, outages
  • Mold and water damage unresolved
  • Pest infestation: rats, roaches, fleas
  • Poor maintenance response and follow-through
  • Inconsistent communication and AI chatbot barriers
responsive-managementpoor-communicationunresponsive-maintenancepest-problemsslow-maintenancefriendly-staff
Best for: Short-term renters prioritizing leasing office staff rapport and community amenities over long-term maintenance reliability.
Think twice if: You need reliable water supply, quick pest control response, or plan to stay long-term; infrastructure issues and maintenance backlogs are documented concerns.

What this place gets right

  • Named staff (Amanda, Alejandra) known for going above and beyond
  • New management team showing responsiveness
  • Pool, gym, and outdoor amenities
  • In-unit washer/dryer and private outdoor space

Before you tour or apply

  • Staff named repeatedly: Amanda, Alejandra, Alexandra, Diego, Enya praised for responsiveness
  • AI chatbot 'Reese' blocks phone access to humans
  • New manager Ms. Florimon cited as improvement
  • Residents report code compliance investigations for maintenance violations
  • 4-year resident left due to declining conditions despite rent reductions
  • HVAC frozen over (3 inches of ice), AC bills dropped by 50% after repair
  • Mold and wall damage left unaddressed for 6+ weeks; management attempted to cover rather than fix

Resident ratings

Luxury Apartments
Welcoming leasing office and amenities attract tours, but long-term residents report infrastructure failures, pest infestations, and unresponsive maintenance despite luxury pricing.

How it stacks up

  • Rated 3.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

What keeps coming up

salt water poolhot waterspacious apartmentsratsleasing office staffmoldwelcoming atmospherecompetent staffdishwasherproperty condition

How we scored this

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
80
4
4
3
2
2
4
1
58

FAQ

Who are the staff members I'd work with?
Leasing staff including Amanda, Alejandra, and Alexandra handle tours and move-ins. The property has introduced a new manager, Ms. Florimon, as part of recent management changes.
How do I contact the office?
Phone lines route through an AI chatbot called Reese; reaching a human directly is reported as difficult by residents.
What amenities are available?
The complex includes a salt water pool, fitness center, gym, outdoor grills, and in-unit washer/dryer with private outdoor space.
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Last updated 2026-09-08