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Patten East

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 151 Google reviews · How we rank ›

3.3(151) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Patten East
Location
Pleasant Valley, Austin
Service
Luxury Apartments
Reviews
151
Ranking
#586 in Luxury Apartments
Best for
New residents valuing staff service and amenities; short-term occupants seeking convenient central-east location.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Amanda, Alejandra, and other front-desk staff earn consistent praise for helpfulness and genuine care; the pool, gym, and spacious layouts appeal to many residents. Yet long-term renters report a sharp decline after management changeovers: unresolved mold and water damage, pest infestations, ignored work orders, and water shutoffs announced same-day with no follow-up. Several residents have escalated complaints to city code enforcement.

Recent signs of improvement emerge under new management (work orders same-day completion reported), but trust erosion from years of neglect remains. New residents may encounter a cleaner property; long-term residents warn of infrastructure rot and a pattern of management promising fixes while dodging accountability.

Praised for
  • staff responsiveness and personal care from named team members
  • welcoming community atmosphere
  • pool, gym, and outdoor spaces
  • spacious units and modern finishes
Watch-outs
  • chronic maintenance failures and delayed repairs
  • mold, pests (rats, fleas, cockroaches), and water issues
  • poor communication on water shutoffs and emergency contact
  • multiple management company transitions causing inconsistency
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancepest-problemsfriendly-staff
Best for: New residents valuing staff service and amenities; short-term occupants seeking convenient central-east location.
Think twice if: Expecting consistent maintenance, pest-free living, or reliable infrastructure. Long-term residents report mold, rodents, water outages, and work-order delays.

What this place gets right

  • staff personal attention and professionalism from front desk
  • pool, gym, and outdoor recreation amenities
  • spacious floor plans with modern appliances

Before you tour or apply

  • Named staff praised: Amanda, Alejandra, Alexandra, Enya, Diego, Victor, Ms. Florimon (manager)
  • Recurring maintenance failures: mold remediation via paint-over initially, AC units not replaced despite work orders, tub/sink resurfacing peeling within weeks, storm drain clogs causing flooding
  • Water service disruption pattern: notices sent same-day with no follow-up notification of actual shutoffs; entire building without running water over Christmas one year with management non-responsive
  • Pest reports: fleas, cockroaches, rats across units
  • Code compliance involvement: residents have reported property to city for code violations
  • Multiple management company transitions since some residents moved in

Resident ratings

Luxury Apartments
Amenities (pool, gym, outdoor grills, in-unit washer-dryer) and spacious layouts receive praise from recent touring guests; long-term residents cite unresolved maintenance, mold, and pest issues undercutting luxury positioning.

How it stacks up

  • Rated 3.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What keeps coming up

salt water poolhot waterspacious apartmentsratsleasing office staffmoldwelcoming atmospherecompetent staffdishwasherproperty condition

How we scored this

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
82
4
5
3
1
2
4
1
59

FAQ

Is there a pool and fitness center?
Yes. The property includes a saltwater pool, gym, and outdoor grill areas.
What happens if maintenance is needed?
Work orders can be submitted through the leasing office. Response times vary: recent reviews report same-day completion under current management, but long-term residents describe chronic delays, ignored requests, and incomplete repairs (mold, AC, plumbing, cosmetic finishes).
Are pets allowed?
Yes, the property welcomes pets.
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Last updated 2026-09-22