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Patten East

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 138 Google reviews · How we rank ›

3.3(138) 53 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Patten East
Service
Luxury Apartments
Reviews
138

What we found

Recent tours and individual leasing staff have impressed visitors, but once moved in, residents face a pattern of unresolved infrastructure crises. Water shuts off unexpectedly several times weekly with no notice; mold persists for months despite work orders; roaches, rats, and mice spread unchecked while maintenance requests languish. Management avoids direct communication through an AI phone system that ignores callbacks. Several residents report that essential repairs are promised but never completed, pushing some to break leases early. The complex appears to be on borrowed time, with ownership unwilling to address systemic problems.

The nicest staff members (Alejandrina, Amanda, Enya) demonstrate genuine care, yet their hands seem tied by property-level decisions. Tenants describe a gap between move-in marketing and post-move reality so stark it feels deliberate, with families with young children and babies placed in units known to lack hot water.

Praised for
  • responsive individual staff members
  • clean, spacious units on tour
  • good amenities when functional
Watch-outs
  • chronic water and hot water shutoffs
  • mold and structural failures ignored
  • unresponsive management and AI phone system
  • pest infestations (roaches, rats, mice)
  • maintenance delays on critical repairs
  • poor security and theft
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancepest-problemspackage-theftoverpriced
Think twice if: Anyone needing reliable hot water, stable plumbing, or direct management communication should avoid this property.

What this place gets right

  • Individual leasing staff receive praise for responsiveness
  • units are spacious and clean on move-in
  • pool and fitness facilities on-site

Before you tour or apply

  • Leasing staff Alejandrina, Amanda, and Enya praised for attentiveness
  • water shuts off without notice multiple times per week, sometimes for hours or half a day
  • mold in units ignored for 1-6 weeks despite work orders
  • roaches, rats, and mice reported across multiple units with pest control requests checked off as completed but never performed
  • gym bathroom described as hazard zone, uncleaned for extended periods
  • pool frequently closed or green with debris
  • building 12 has lacked hot water for over a year
  • maintenance requests system deleted before code enforcement inspections

Resident ratings

Luxury Apartments
Well-presented during tours but plagued by unresolved infrastructure and maintenance failures once occupied.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

What keeps coming up

salt water poolhot waterspacious apartmentsleasing office staffmoldgymwelcoming atmospheredishwasherproperty conditionsafety

How we scored this

How We Score
Star rating 0
Review volume 93
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating breakdown

5
74
4
3
3
1
2
4
1
56

FAQ

Will I have hot water reliably?
No. Multiple residents report water and hot water shut off multiple times per week without notice, sometimes for hours or half a day. One building has lacked hot water for over a year. This is the single most repeated complaint across all reviews.
How do I contact management about maintenance issues?
The office uses an AI phone system and does not return calls or emails reliably. Multiple residents report leaving messages and emails for weeks with no response. You must visit the office in person, though it closes hours early many days and is closed several days per week.
What pest issues have been reported?
Residents report roaches (including infestations), rats in walls, and mice eating food and chewing through containers. Work orders for pest control have been marked complete without any spray being performed.
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Last updated 2026-07-17