Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Long-term residents praise Lexington Hills for affordable rent, well-maintained spacious units, and a quiet atmosphere where maintenance responds quickly to requests, often same-day. The maintenance team (Elliot, Rock) and some staff members (Verónica, Sabrina) earn consistent recognition for professionalism and care.
However, several residents report conflict with management over damage disputes, fee increases, and service changes. Water shutoffs occur roughly monthly with variable notice. Some complainants describe unprofessional behavior from front desk staff, though positive reviews frequently highlight Verónica and Sabrina as exceptions. Newer residents often experience the complex more favorably than those with longer histories of escalating tensions.
Staff members Leslie, Penny, Denisse, and Gloria consistently earn praise for their attentiveness during leasing and residency. Tenants highlight clean grounds, spacious layouts, and a community that feels welcoming from the first tour through multi-year residence.
Strong front-desk service from named staff members (Samantha, Miranda, Maxell, Leslie) leaves touring prospects impressed. Residents praise the rent-to-size value, calm location, and improved management under Leslie. However, multiple tenants report unresolved maintenance problems (broken AC recycles, clogged drains, mouse infestation) and a harsh moveout billing process that has led to collection accounts and ruined tenant histories despite disputed charges. The split between five-star and one-star reviews reflects a stark divide: those who engage with leasing staff or experience short residencies see a well-priced, quiet complex, while longer-term residents clash with a maintenance system that does not fix problems and a billing department that is quick to penalize.
Staff like Amanda and Alejandra earn consistent praise for attentiveness and quick problem-solving, and new management has brought noticeable improvements to responsiveness. However, the property suffers from systemic infrastructure problems: residents report recurring water outages without notice, mold left unaddressed for weeks, and pest infestations that maintenance failed to treat properly. Long-term residents describe a pattern of deteriorating conditions despite rent reductions, with code compliance involvement and unresolved HVAC, plumbing, and structural issues that force some to leave. Management communication relies heavily on an AI chatbot, making it hard to reach humans, and residents report facing application fee disputes without follow-up. The leasing team and amenities (pool, gym, grills) draw interest from new tours, but serious maintenance backlogs and health hazards create a gap between welcome first impressions and the reality of living there.
Last updated 2026-09-08
