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Lexington Hills Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 174 Google reviews · How we rank ›

4.1(174) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Lexington Hills Apartments
Service
Luxury Apartments
Reviews
174

What we found

Long-term residents consistently report safe, welcoming accommodation with spacious units, attentive staff, and quick maintenance response. Management and fees divide opinion: several praise Veronica and team engagement; others cite unprofessional conduct, regular water disruptions, rising rent, and surprise charges bundled into bills.

Maintenance crew earns strong individual praise across reviews. The business accepts housing vouchers and income-based applications. Location near downtown and grocery access appeals to working residents. Older buildings show visible upkeep, but water infrastructure issues and fee structure warrant scrutiny before signing.

Praised for
  • responsive maintenance and quick repairs
  • friendly, attentive staff
  • spacious, clean units and grounds
  • affordable rent and location convenience
  • welcoming community events and management care
Watch-outs
  • frequent water shutoffs with poor communication
  • rising rent and added fees
  • inconsistent management professionalism and oversight
  • pest control downgraded to on-request only
responsive-managementwell-maintainedfriendly-staffquiet-communitysafe-securegood-valueunresponsive-maintenancepoor-communicationoverpriced
Best for: Working professionals seeking affordable housing near downtown; people using housing vouchers; families valuing quick maintenance response.
Think twice if: Monthly water shutoffs and fee surprises are concerns; management professionalism varies by staff member; rising rent and new charges appear common at renewal.

What this place gets right

  • same-day or next-day maintenance response
  • accepts housing vouchers and income-based applicants
  • location walkable to HEB and downtown Austin
  • diverse, community-focused environment

Before you tour or apply

  • Maintenance team member Elliot and crew praised for quick response times
  • Manager Veronica credited by several residents for personal attention and care
  • Front-office staff inconsistency noted: some praised (Sabrina, Lauren), others cited as unprofessional
  • Water outages occur monthly for repairs; pest control changed from monthly to on-request (Wednesdays only)
  • Technology fee $70/month bundled and non-optional
  • Auto-payment discontinued; manual rent payment now costs $6/month
  • Accepts housing vouchers; staff refer applicants to sister properties if needed

Resident ratings

Luxury Apartments
Spacious, clean units and grounds; older buildings but visibly well-maintained. Some praise affordability as unexpected for the size and amenities; others see rising fees and rent as contrary to luxury positioning.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

What keeps coming up

spacious unitsfriendly staffquiet atmosphereresponsive managementrenovationswater issuesfriendly neighborscommunity eventspoolkind staff

How we scored this

How We Score
Star rating 39
Review volume 97
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
16
3
1
2
4
1
32

FAQ

How quickly do maintenance requests get handled?
Reviewers report same-day or next-day response. One resident noted a kitchen light fixed the same day it went out.
What happens if the water shuts off?
Water outages occur approximately once a month for repairs. Management communicates about shutoffs and attempts quick fixes, though one recent review flagged poor written notice.
Are housing vouchers accepted?
Yes. Staff will work with income-based and housing voucher applicants, and refer ineligible candidates to sister properties.
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Residents praise Verde's leasing team for friendly, knowledgeable service and note the location is calm with fair pricing for the apartment size. Staff members Maxell and Miranda get particular credit for going above and beyond during tours and move-ins. However, a significant minority report critical failures: air conditioning that breaks repeatedly after temporary fixes, pest problems left unresolved despite complaints, and contentious move-out billing disputes that residents claim were wrongly applied. Recent reviews suggest the new property manager Leslie has improved responsiveness and maintenance culture. The experience remains split between those who find quiet, well-kept grounds and attentive staff, and those who encountered months of unrepaired issues, poor pest control, and difficult lease-end interactions. Maintenance reliability appears to be the deciding factor in resident satisfaction.

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Recent tours and individual leasing staff have impressed visitors, but once moved in, residents face a pattern of unresolved infrastructure crises. Water shuts off unexpectedly several times weekly with no notice; mold persists for months despite work orders; roaches, rats, and mice spread unchecked while maintenance requests languish. Management avoids direct communication through an AI phone system that ignores callbacks. Several residents report that essential repairs are promised but never completed, pushing some to break leases early. The complex appears to be on borrowed time, with ownership unwilling to address systemic problems. The nicest staff members (Alejandrina, Amanda, Enya) demonstrate genuine care, yet their hands seem tied by property-level decisions. Tenants describe a gap between move-in marketing and post-move reality so stark it feels deliberate, with families with young children and babies placed in units known to lack hot water.

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Hillside Place attracts praise for select staff members-particularly Maxell and Avery-who handle tours and leasing with warmth and speed. The quiet neighborhood and clean appearance also stand out to satisfied renters. However, a vocal minority report serious operational failures: pest infestations go unaddressed, washers stay broken for months, A/C fails repeatedly, and management becomes unresponsive once residents move in. Hidden fees, utility overages, and move-out disputes have left some tenants feeling trapped and unsupported. Long-term residents and those needing reliable maintenance should be cautious. The gap between leasing-day charm and post-move service is stark. Renters cite months-long waits for repairs, ignored pest complaints, and surprise charges that inflate the advertised "affordable" rent significantly over lease duration.

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Last updated 2026-07-17