Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Strong front-desk service from named staff members (Samantha, Miranda, Maxell, Leslie) leaves touring prospects impressed. Residents praise the rent-to-size value, calm location, and improved management under Leslie. However, multiple tenants report unresolved maintenance problems (broken AC recycles, clogged drains, mouse infestation) and a harsh moveout billing process that has led to collection accounts and ruined tenant histories despite disputed charges.
The split between five-star and one-star reviews reflects a stark divide: those who engage with leasing staff or experience short residencies see a well-priced, quiet complex, while longer-term residents clash with a maintenance system that does not fix problems and a billing department that is quick to penalize.
Staff members Leslie, Penny, Denisse, and Gloria consistently earn praise for their attentiveness during leasing and residency. Tenants highlight clean grounds, spacious layouts, and a community that feels welcoming from the first tour through multi-year residence.
José and Jorge, staff members at the front office, drive a significant portion of five-star reviews by offering genuine help with technical issues, work orders, and resident questions. However, the property struggles with pest control failures, a frustrating AI booking system that caused appointment mix-ups, and limited gym hours that exclude working residents. The three-to-four-star segment reports dirty units, non-functional AC, and minimal effort to showcase amenities during tours. Pet owners should note the gym's office-hours-only schedule means evening workouts are unavailable, though the property lists a dog park.
Long-term residents praise Lexington Hills for affordable rent, well-maintained spacious units, and a quiet atmosphere where maintenance responds quickly to requests, often same-day. The maintenance team (Elliot, Rock) and some staff members (Verónica, Sabrina) earn consistent recognition for professionalism and care. However, several residents report conflict with management over damage disputes, fee increases, and service changes. Water shutoffs occur roughly monthly with variable notice. Some complainants describe unprofessional behavior from front desk staff, though positive reviews frequently highlight Verónica and Sabrina as exceptions. Newer residents often experience the complex more favorably than those with longer histories of escalating tensions.
Last updated 2026-09-08
