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Avonmora

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 412 Google reviews · How we rank ›

3.9(412) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Avonmora
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
412
Ranking
#478 in Luxury Apartments
Best for
Residents who value direct staff support and are willing to overlook pest issues and maintenance delays.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

José and Jorge, staff members at the front office, drive a significant portion of five-star reviews by offering genuine help with technical issues, work orders, and resident questions. However, the property struggles with pest control failures, a frustrating AI booking system that caused appointment mix-ups, and limited gym hours that exclude working residents.

The three-to-four-star segment reports dirty units, non-functional AC, and minimal effort to showcase amenities during tours. Pet owners should note the gym's office-hours-only schedule means evening workouts are unavailable, though the property lists a dog park.

Praised for
  • José and Jorge's exceptional customer service
  • helpful and responsive office staff
  • welcoming atmosphere from team members
Watch-outs
  • pest infestation (cockroaches and rodents)
  • AI booking system causes missed appointments and impersonal contact
  • gym access limited to office hours only
  • mold and cleanliness issues reported
responsive-managementfriendly-staffpest-problemspoor-communicationunresponsive-maintenance
Best for: Residents who value direct staff support and are willing to overlook pest issues and maintenance delays.
Think twice if: Dog owners working standard hours should skip this: the gym and fitness amenities are office-hours-only. Pest-sensitive renters should ask for recent pest control records.

What this place gets right

  • José and Jorge provide hands-on resident support
  • resort-style pool and fitness amenities
  • pet-friendly with dog park

Before you tour or apply

  • José and Jorge named repeatedly for resolving tenant issues and teaching residents how to use the work-order system
  • AI booking system cited for causing missed tours and excessive automated contact
  • Gym restricted to office hours
  • Dog park mentioned but not always shown during tours
  • Pet fees: $250 non-refundable fee plus $250 deposit and $20/month rent per pet

Resident ratings

Luxury Apartments
Staff excellence offset by significant pest problems, limited gym access, and mixed unit cleanliness reports.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

What keeps coming up

helpful staffwelcoming staffmaintenancewelcoming atmospheremoldclean apartmentsleaksresident careinformative staffleasing process

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
284
4
14
3
10
2
9
1
95

FAQ

Is the gym available outside office hours?
No. The fitness center is open only during office hours, which excludes typical weekday evening and early-morning access.
What are the pet costs?
Pets cost $250 non-refundable fee, $250 deposit, and $20 per month rent per pet. A dog park is on-site.
Do tours include a full amenities walkthrough?
Not always. One recent reviewer reported seeing only a model unit and had to request to see the dog park and gym, despite mentioning pets as a priority.
Request a quote

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Strong front-desk service from named staff members (Samantha, Miranda, Maxell, Leslie) leaves touring prospects impressed. Residents praise the rent-to-size value, calm location, and improved management under Leslie. However, multiple tenants report unresolved maintenance problems (broken AC recycles, clogged drains, mouse infestation) and a harsh moveout billing process that has led to collection accounts and ruined tenant histories despite disputed charges. The split between five-star and one-star reviews reflects a stark divide: those who engage with leasing staff or experience short residencies see a well-priced, quiet complex, while longer-term residents clash with a maintenance system that does not fix problems and a billing department that is quick to penalize.

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Staff members Leslie, Penny, Denisse, and Gloria consistently earn praise for their attentiveness during leasing and residency. Tenants highlight clean grounds, spacious layouts, and a community that feels welcoming from the first tour through multi-year residence.

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Brixton South Shore
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Staff attentiveness stands out: maintenance responds within hours, and certain leasing team members genuinely engage with residents. Apartments themselves are well-designed with quartz counters, stainless steel, high ceilings, and balconies with views. The real friction point is parking. Management drastically cut visitor spaces to five or ten spots across 100+ units, applied unclear signage, and operates an aggressive towing system that catches even properly registered vehicles. Fees stack ($150 reserved spot, $4 daily visitor pass), and multiple residents report feeling the property prioritizes parking revenue over resident experience. Maintenance quality and staff warmth don't fully offset management's parking decisions and how those changes were communicated. A five-year resident confirms the building is well-maintained and the neighborhood feels secure behind the gate. Short-stay visitors and those without dedicated parking should expect friction. One leasing staff member received a complaint about rudeness, suggesting inconsistency. Pest complaints and occasional elevator failures were mentioned but not pervasive.

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Last updated 2026-09-08