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Reveal at Onion Creek Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 73 Google reviews · How we rank ›

4.4(73) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Reveal at Onion Creek Apartments
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
73
Ranking
#484 in Luxury Apartments
Best for
Residents prioritizing responsive maintenance and modern interiors over security infrastructure consistency.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Strong maintenance team and modern spaces draw praise, but security and facility upkeep concerns linger. Adan, Mando, Karel, and office staff (Morgan, Angela) earn repeated recognition for fast emergency response and professional repairs. Renovations have improved the feel of units and common areas. However, residents report vehicle theft despite gated access, persistent humidity and mold damage in units, frequent pool closures without notice, and dirty hallways and elevators. One resident paid over 3k in losses to mold; another had a garage gate damage her car. These gaps between advertised luxury and day-to-day experience divide satisfaction sharply.

Pet owners here contribute to grounds issues: dog waste left uncleaned in walking areas and building entrances. Deliveries and trash collection are inconsistent. Security concerns, building maintenance lapses, and amenity availability seem to overshadow staff effort for longer-term residents.

Recent shift: Sentiment improved for some residents after recent staff changes (around 2-3 months ago). One reviewer noted 'entire staff changed' and conditions improved 'night and day,' with new team described as kind and professional. Earlier reviews report hostility; later reviews reflect enthusiasm. However, security and facility upkeep complaints persist across timeframe, suggesting these are structural rather than staffing issues.

Praised for
  • Maintenance team responsiveness (Adan, Mando, Karel named)
  • Spacious modern floor plans
  • Friendly, helpful office staff (Morgan, Angela)
  • High-end amenities (pool, gym, massage bed)
  • After-hours emergency support
Watch-outs
  • Vehicle theft; gates open despite gated claim
  • Severe humidity and mold in units
  • Pool closed frequently without notice
  • Dirty common areas (hallways, elevators)
  • Unreliable trash valet and package theft
  • Broken entry gates and security features
responsive-managementfriendly-staffwell-maintainedpest-problemssafe-securepackage-theftgreat-amenitiesrenovated-units
Best for: Residents prioritizing responsive maintenance and modern interiors over security infrastructure consistency.
Think twice if: Security and facility upkeep gaps concern you: vehicle theft reported, gates malfunction, mold issues documented, pool closed frequently, common areas need cleaning.

What this place gets right

  • Maintenance team known by name; fast emergency response
  • Spacious, modern floor plans with hardwood
  • High-end amenities (Olympic pool, gym, massage bed)
  • Office staff (Morgan, Angela) repeatedly praised for accommodating requests

Before you tour or apply

  • Maintenance supervisor Adan frequently praised for after-hours emergency response and 20-minute repairs
  • Maintenance team members Mando and Karel also named for AC and door repairs
  • Office staff Morgan and Angela recognized for accommodating unit swaps and ongoing support
  • Resident documented 70-80% humidity in unit throughout 2026; professional dehumidifier did not resolve; mold damage to clothing, shoes, personal items valued over 3k
  • Car stolen from parking lot found in San Antonio; county police confirmed multiple vehicle thefts that month from complex
  • Garage gate malfunction damaged resident's car bumper; resident paid for repairs
  • Pool reported closed most of summer months, swim at own risk policy
  • One unit had callbox broken for three months, preventing building access with key fob

Resident ratings

Luxury Apartments
Modern floor plans and renovations praised, but security gates malfunction, vehicle theft documented, mold/humidity issues, and dirty common areas undermine luxury positioning.
Pet-Friendly Apartments
Pet-friendly designation undermined by extensive unmanaged dog waste in common areas and building entrances, per multiple residents.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

What keeps coming up

helpful stafffloor plansdryer repairpoolmaintenance teamkind staffgymresident comfortneighborhoodquiet

How we scored this

How We Score
Star rating 53
Review volume 81
Review recency 100
Review sentiment 46
Profile completeness 75
Verification 30

Breaking down the ratings

5
62
4
0
3
1
2
1
1
9

FAQ

Is maintenance available after hours?
Yes. Residents report reaching an on-call maintenance line after hours. Maintenance supervisor Adan has responded to emergency calls within 20 minutes at night.
What are the pet fees and monthly rent?
Pet fee is $300 per pet. Pet rent is $20 per pet per month.
Can I switch units if I want a higher floor?
Office staff like Morgan have accommodated unit swap requests without hostility, though this may depend on availability and staff discretion.
Request a quote

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Last updated 2026-09-08