Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Staff like Laura and Julian earn consistent praise for professionalism and knowledge during tours, and recent residents love the modern layouts, in-unit washers, and amenities. However, a year-round pattern of unaddressed maintenance failures, roach infestations, non-functional AC and pool, and unresponsive office staff dominates later complaints, creating a stark divide between what the leasing team promises and what residents experience after move-in.
The property struggles with basic upkeep: pest control rarely arrives despite payment, bathrooms peel, appliances misfunction within days, and management either ignores requests or sends unprepared technicians. Several residents report extreme frustration with locked-out units and debt collection tactics that contradict the welcoming tours.
Recent residents credit staff like Claudia and Yunier for patient, compassionate leasing assistance, including help for applicants with poor credit or homelessness. Maintenance improved under newer staff like Leticia. Older complaints cite severe pest problems, unresponsive phones, and three-month maintenance delays; current reviews suggest management has shifted toward faster responses.
Most residents describe a well-kept, quiet community where staff go out of their way to help. The pool stays spotless, events run regularly, and specific staff members like Nicole Martin and Jennifer earn repeated praise for attentiveness and genuine care. One severe complaint surfaces: an office staff member was accused of disrespect, inconsistent language accommodation, and unresponsiveness to maintenance issues. This contrasts sharply with the broader experience, though it underscores a pocket of friction in otherwise positive operations.
Most recent reviews flag serious maintenance failures, unresponsive staff, and safety issues. One reviewer reported no hot water since move-in; another found non-functional air conditioning, broken outlets, and stove on arrival despite move-in fees. Pest infestations, neighborhood noise, constant package theft, and transient foot traffic appear repeatedly. Two isolated five-star reviews from years ago mention quiet and cleanliness, but 35% one/two-star ratings and 59% five-star reflect extreme polarization, with the weight of current complaints centered on habitability, management accountability, and security.
Last updated 2026-09-08
