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Paddock at Norwood Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 170 Google reviews · How we rank ›

4.1(170) 74 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Paddock at Norwood Apartments
Location
Heritage Hills, Austin
Service
Luxury Apartments
Reviews
170
Ranking
#330 in Luxury Apartments
Best for
Families seeking a quiet community with frequent activities and school bus access.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Residents consistently report a clean, quiet community with strong community programming and personable staff. Nicole Martin, the event coordinator, receives repeated praise for organizing thoughtful events and treating families with care. However, one significant complaint details an office staff member who is described as disrespectful and dismissive, particularly toward Spanish-speaking residents, and alleges that management refuses to resolve maintenance problems and inappropriately shifts blame to tenants. Most reviews are glowing, but this pattern warrants attention.

The property appeals to families seeking stability and activities. Reviewers highlight the spotless pool, well-maintained grounds, and the proximity to schools with safe bus stops. Amenities include a fitness center, business center, and pet policies. The website lists 1-3 bedroom options with Energy Star appliances and in-unit washer-dryer.

Praised for
  • attentive staff and coordinators
  • clean property and pool
  • community events and activities
  • quiet, family-friendly environment
Watch-outs
  • disrespectful office staff member
  • unresponsive to maintenance issues
  • blamed for problems not their fault
responsive-managementclean-common-areasgreat-amenitiesfriendly-staffquiet-communitywell-maintained
Best for: Families seeking a quiet community with frequent activities and school bus access.
Think twice if: One staff member has been cited for disrespect toward residents and alleged unwillingness to address maintenance disputes.

What this place gets right

  • spotless, well-maintained community
  • active event programming led by dedicated coordinators
  • quiet, family-friendly setting near schools
  • responsive front-office staff (mostly)

Before you tour or apply

  • Nicole Martin, event coordinator, praised by multiple residents for thoughtful event planning and patient, kind service
  • Jennifer cited for helping residents with office needs
  • Pool is consistently described as spotless
  • Multiple residents cite 4-11 year tenancies
  • School bus stops on or near property, noted by families as safety benefit

Resident ratings

Luxury Apartments
Well-maintained units with in-unit washer-dryer and Energy Star appliances praised; one complaint alleges management refuses to address maintenance problems and charges residents inappropriately.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

What keeps coming up

clean poolspacious apartmentsclean propertyquiet neighborswell-maintainedcleanlinesstowingkind staffgymtranquility

How we scored this

How We Score
Star rating 39
Review volume 97
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
121
4
14
3
2
2
4
1
29

FAQ

Does Paddock at Norwood have events for residents?
Yes. The community coordinator Nicole Martin regularly organizes events like movie nights with refreshments, and residents report events are thoughtful and family-inclusive.
Are there school bus stops nearby?
Yes. Multiple reviewers note that buses from several schools stop at or very near the property.
Is the property pet-friendly?
Yes, pets are welcome.

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Last updated 2026-09-22