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Paddock at Norwood Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 168 Google reviews · How we rank ›

4.1(168) 70 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Paddock at Norwood Apartments
Service
Luxury Apartments
Reviews
168

What we found

Most residents enjoy a clean, peaceful community with thoughtful management events and helpful staff. Nicole Martin and Jennifer earn consistent praise for their warmth and responsiveness. However, one serious complaint names a specific office employee whose conduct has upset multiple residents, including the elderly, and raises concerns that management has not addressed the issue or maintenance requests fairly.

Praised for
  • Warm, attentive office staff (especially Nicole Martin and Jennifer)
  • Clean, well-maintained property and amenities (pool, common areas)
  • Regular community events and activities
  • Quiet neighborhood, good schools and transit access
Watch-outs
  • One office staff member disrespectful to residents, speaks Spanish selectively
  • Unresponsive to maintenance issues, blames residents inappropriately
  • Management does not address staff conduct complaints
well-maintainedquiet-communityfriendly-staffclean-common-areasresponsive-management
Best for: Families and professionals seeking quiet, well-maintained luxury apartments near schools.
Think twice if: One office staff member has upset residents with disrespectful conduct; management responsiveness to complaints varies.

What this place gets right

  • Clean pool and common areas consistently praised
  • Community events coordinator (Nicole Martin) highly regarded
  • Responsive leasing and management staff (Jennifer, Mayra)
  • Quiet neighborhood near schools and transit

Before you tour or apply

  • Nicole Martin (community event coordinator) consistently named for warmth and thoughtful events
  • Jennifer (assistant manager) noted for attentiveness and willingness to help
  • Mayra (leasing agent) praised for communication during application process
  • Pool noted as consistently spotless
  • Property serves multiple school bus routes

Resident ratings

Luxury Apartments
71% five-star reviews praise cleanliness, staff warmth, and events; 20% one/two-star cite staff conduct and maintenance response.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

What keeps coming up

clean poolspacious apartmentsclean propertyquiet neighborswell-maintainedcleanlinesscozymaintenance techtowingkind staff

How we scored this

How We Score
Star rating 39
Review volume 97
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
120
4
13
3
2
2
4
1
29

FAQ

Are there community activities?
Yes. Nicole Martin coordinates monthly events including movie nights, gatherings with food, and activities for children.
Is the property quiet?
Residents consistently report a peaceful neighborhood with quiet neighbors and location near school bus stops.
What amenities are included?
Fitness center, pool, in-unit washer/dryer, business center, wheelchair access, and private outdoor space.

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Leasing staff like Julian and Laura earn consistent praise for attentiveness and knowledge during tours, and the complex's finishes and amenities (washers/dryers in units, pool, dog park) draw positive comments. However, residents report severe friction after move-in: maintenance requests go unanswered or result in incomplete repairs (AC, floor damage ignored for years), pest control is not performed despite being paid for, and management has locked residents out for late rent without flexibility, even when payment was imminent. The divide is stark. Long-term residents voice extreme frustration with safety (window theft, insects, noise) and describe management as chaotic and blame-shifting. Staff turnover in the office is frequent. One reviewer who lived there 18 months collected videos and photos documenting the deterioration. At the same time, recent lease signings praise the same staff and units, suggesting either recent operational changes or that problems emerge after initial excitement fades.

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Villas de Sendero

4.3(33)✓ Google-verified

Residents consistently praise the office staff for warmth and attentiveness, and note marked improvements since management changed. Maintenance was slow on some repair requests, and isolated complaints about pests and mold emerged, but most recent reviews highlight affordable rent and a genuinely welcoming feel.

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Residents consistently praise the management team (particularly Danielle and Taylor) for fast responses and genuine care, with quick maintenance and well-finished units earning repeated mention. The quiet, well-maintained community and convenient location balance a security concern: one resident reported a stolen vehicle and questioned neighborhood safety.

Luxury Apartments

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Last updated 2026-07-17