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Estates at Norwood

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 124 Google reviews · How we rank ›

4.3(124) 76 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Estates at Norwood
Location
Heritage Hills, Austin
Service
Luxury Apartments
Reviews
124
Ranking
#47 in Luxury Apartments
Best for
Renters seeking responsive, personable management and a community feel in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise the office staff, especially Dania and Joann, for going beyond standard help to solve problems. Maintenance responds quickly and the grounds are well-kept, with a pool, grill, and events that bring the community together. A recent security breach in the mailroom stands out as a concern that undermines otherwise strong management.

Praised for
  • friendly and helpful staff
  • responsive maintenance
  • nice amenities and location
  • exceptional customer service
Watch-outs
  • package theft from mailroom
  • security concerns
friendly-staffresponsive-managementwell-maintainedsafe-secure
Best for: Renters seeking responsive, personable management and a community feel in North Austin.
Think twice if: Security-conscious renters should ask about mailroom safeguards; recent package theft was a concern.

What this place gets right

  • known staff members who go above and beyond
  • quick maintenance response
  • appealing community amenities and events

Before you tour or apply

  • Dania and Joann named repeatedly as standout office staff
  • Maintenance described as prompt and thorough
  • Pool, BBQ grills, and resident events on site
  • Two-bedroom move-in incentive: $500 OFF

Resident ratings

Luxury Apartments
Staff and maintenance highly valued; one mailroom security issue reported.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 91
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Breaking down the ratings

5
99
4
1
3
6
2
1
1
17

FAQ

Who should I ask if I have questions?
Residents consistently mention Dania and Joann in the office. They are known for answering questions thoroughly and being willing to help.
How quickly does maintenance respond?
Multiple residents report maintenance acts quickly and thoroughly on requests ranging from light bulbs to plumbing and electrical work.
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Last updated 2026-09-08