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10X Living at Grandview

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 375 Google reviews · How we rank ›

3.8(375) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
10X Living at Grandview
Location
Jester, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
375
Ranking
#466 in Luxury Apartments
Best for
Pet owners valuing scenic location and amenities over rapid maintenance response.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The community's physical setting and initial move-in impressions drive loyal reviews, but residents consistently report weeks-long maintenance backlogs, unrepaired air conditioning units, and staff unresponsiveness that undermine the luxury positioning. Pool and views attract genuine enthusiasm, though common areas deteriorate between cleanings and package theft plus broken security cameras frustrate those who expected premium protections.

When individual staff members engage directly, residents feel heard; leasing staff like Isabelle and maintenance technician Fabian earn specific praise. However, systemic issues-broken windows left unrepaired at move-in, mold and centipedes in units, unfixed appliances after months-suggest the property operates in crisis management mode rather than preventive upkeep. High utility pass-throughs and mandatory amenity fees inflate quoted rent substantially.

Praised for
  • beautiful views and pool area
  • spacious floor plans
  • welcoming and helpful staff (when available)
  • good value for rent
  • decent fitness center and amenities
Watch-outs
  • slow and inefficient maintenance response
  • poor communication from management
  • inadequate cleaning of common areas
  • broken gate and security issues
  • high utility fees and hidden costs
friendly-staffpoor-communicationslow-maintenanceunresponsive-maintenancenoisy-neighborspackage-theftsafe-secureclean-common-areaswell-maintainedoverpriced
Best for: Pet owners valuing scenic location and amenities over rapid maintenance response.
Think twice if: Prioritize responsiveness and quick repairs; maintenance issues here escalate into months-long waits without regional manager intervention.

What this place gets right

  • Spacious units with panoramic Hill Country and downtown views
  • Resort-style pool and well-equipped fitness center
  • No weight restrictions for pets
  • Convenient access to Bull Creek, Arboretum, and local shops

Before you tour or apply

  • Assistant manager Isabelle provides helpful, professional leasing support
  • Maintenance technician Fabian praised for fast service response
  • Common complaints: AC units fail weeks to months to repair; broken gate remained unfixed over a year; mail room broken into multiple times; gym equipment stolen; pool bathroom uncleaned for 2+ weeks; move-in windows shattered and left unrepaired; washer/dryer non-functional at move-in
  • 3-month AC repair wait mentioned by one resident; one resident waited 3 months for unspecified substantial repair; broken fridge 'on order' for 8 months without resolution

Resident ratings

Luxury Apartments
Spectacular views and spacious layouts offset by severe maintenance delays, unresponsive communication, and inadequate move-in condition
Pet-Friendly Apartments
No weight restrictions appreciated; however, dog waste cleanup and unleashed animals in common areas create problems despite amenities

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

What keeps coming up

mail roomhelpful staffbroken gatehiking trailspoolviewswelcoming staffspacious apartmentsunhelpful staffdown to earth staff

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
240
4
20
3
14
2
17
1
84

FAQ

How long do maintenance requests typically take?
Residents report 5-7 days for routine orders, but critical issues like AC failures, broken appliances, and structural damage have waited weeks to months. Calling the front office directly is advised for urgent situations; email and phone often go unanswered.
Are there additional costs beyond the advertised rent?
Yes. Residents report that utility fees and mandatory amenity fees add approximately $100 or more to the published rent. Costs vary by unit and lease terms.
Is there a secure package delivery area?
A mail room exists, but it has been broken into multiple times and package theft is reported. Security cameras in the package room do not function reliably.
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Last updated 2026-09-08