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Lavella

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 521 Google reviews · How we rank ›

4.2(521) 71 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Lavella
Service
Pet-Friendly Apartments
Reviews
521

What we found

Lavella wins over residents with its hilltop views, responsive staff like Andrew and Valerie, and active social events. But tour scheduling and maintenance quality remain inconsistent; some residents face weeks-long waits on repairs, pests, and noise from parking and garbage trucks. The experience seems to hinge on which staff member and building you get.

Praised for recent amenity upgrades (pool, sky lounge, gym refurbishment) and the leasing team's genuine attentiveness. Common complaints center on slow emergency response, soundproofing gaps, pest infestations, and tight parking. Transfer fees and extra charges for valet parking and trash add up.

Praised for
  • responsive maintenance team (named Valerie, John)
  • welcoming leasing staff (Andrew, Sydney)
  • views and location in west Austin hills
  • amenities (pool, gym, sky lounge, dog parks)
  • community events and social atmosphere
Watch-outs
  • tour no-shows and poor phone responsiveness
  • inconsistent maintenance response times and quality
  • noise from traffic, garbage trucks, and neighbors
  • pest problems (ants, scorpions, crickets, spiders)
  • poor soundproofing in older buildings
responsive-managementwell-maintainednoisy-neighborsclean-common-areaspest-problemsgreat-amenitiesparking-issuesslow-maintenancerenovated-unitsfriendly-staff
Best for: dog owners who value community atmosphere and west Austin views
Think twice if: you're noise-sensitive or need reliable emergency maintenance response; parking is tight and garbage pickups start at 7 AM

What this place gets right

  • west Austin hilltop views and location
  • active community events and social programming
  • well-regarded leasing and maintenance staff
  • multiple dog parks for residents

Before you tour or apply

  • Leasing agents Andrew and Sydney consistently praised for responsiveness and genuine engagement
  • Maintenance technician Valerie noted for AC repair and proactive resident welcome
  • Maintenance technician John mentioned as reliable and capable
  • Two dog parks available (lower park accessed by road near mailboxes; upper park smaller with maintenance issues)
  • Sky lounge and pool recently renovated
  • Extra fees apply: parking valet and trash valet add approximately $200 to rent
  • Emergency maintenance voicemail-only during off-hours (no on-call coverage during January freeze incident)
  • Tour no-shows documented; AI texting agent does not relay messages to staff

Resident ratings

Pet-Friendly Apartments
Two dog parks present; lower park is larger but requires walking across road with poor visibility; upper park often poorly maintained with odor issues. Dogs enjoy community and social events.

How it stacks up

  • Rated 4.2 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

What keeps coming up

renovated unitsdog parkspoolspricinghigh ceilingssky loungehill country viewsfloor planswelcoming staffmoving process

How we scored this

How We Score
Star rating 46
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
393
4
23
3
13
2
18
1
74

FAQ

What are the extra fees I should budget for?
Parking valet and trash valet each add to rent; one reviewer cited these as approximately $200 total. Phone the leasing office for current rates.
Are tour appointments reliable?
Documented tour no-shows and poor phone responsiveness; reviewers recommend following up in person rather than relying on texts from the AI agent.
How fast does maintenance respond?
Ranges widely; some residents report quick same-week fixes, others waited weeks on broken washers and refrigerator filters. Emergency calls after hours reach voicemail only.
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Last updated 2026-07-17