Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

The Orion Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 185 Google reviews · How we rank ›

3.5(185) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Orion Apartments
Location
Willow Run, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
185
Ranking
#474 in Luxury Apartments
Best for
Renters prioritizing location and move-in speed over proven maintenance track record.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

The Orion's leasing team earns consistent praise for speed and personal attention, but long-resident reviews tell a story of systematic neglect. Work orders sit open for months while management marks them complete without visiting; pest complaints go unanswered for years; dumpsters overflow continuously; and maintenance failures-leaking ceilings, broken ACs in 80-degree heat, rat infestations-get excused or postponed indefinitely. Recent management turnover (at least four companies in a year) has sparked brief optimism, with some tenants noting Nautica Phillips and Gloria's willingness to listen, yet the pace of actual fixes remains glacial for current residents, many of whom report overcharging and minimal office availability.

The property itself has good bones: locations near parks and trails, walkable amenities, affordable rents, and units with modern finishes. New management acknowledges the backlog publicly and has reopened the pool and resolved dumpster pickups. Tenants considering a move should know the lease requires air filters and maintenance response, which the complex does not reliably provide. Pet owners see no specific care mentioned in reviews, though dog waste and flea/tick issues appear in yards.

Recent shift: New management took over in May 2026; initial reviews applaud Nautica Phillips and Gloria's listening ear and urgency, but later reviews from the same month show little concrete change (tree hazard unsolved, trash still overflowing, pool and gym still non-functional at the time of writing). Sentiment has not durably improved despite the change in leadership.

Praised for
  • Staff responsiveness during leasing (Maria Aviles, Fran, Lisa)
  • New management effort and communication (Nautica Phillips)
  • Amenities and layout appeal (fitness center, pool, basketball court)
  • Affordable pricing for the area
Watch-outs
  • Chronic maintenance delays and fake completion marks
  • Severe pest infestation (rats, roaches, fleas, ticks)
  • Poor sanitation (overflowing dumpsters, mold, filthy common areas)
  • Unresponsive management over multiple leadership changes
  • AC and plumbing failures left unresolved for months
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancepest-problemsoverpricedfriendly-staff
Best for: Renters prioritizing location and move-in speed over proven maintenance track record.
Think twice if: Pest control and urgent maintenance are dealbreakers; years of reports show slow or no resolution despite multiple management changes.

What this place gets right

  • Affordable starter rents ($1,017–$1,150/month)
  • In-unit washer/dryer and modern finishes
  • Walkable to parks, trails, and coffee shops
  • Leasing team responds quickly to applications

Before you tour or apply

  • Leasing staff praised by name: Maria Aviles, Fran, Lisa
  • Property manager Nautica Phillips noted for responsiveness under new management
  • Work orders routinely marked complete without staff visiting
  • Pest infestation reported for 2+ years in Building 20 (rats in walls)
  • Air conditioning outages left unresolved in 80-degree summer heat for 1+ month
  • Ceiling leaks left covered with tarps; roof leaks collected in trash cans
  • Dumpsters overflow continuously; trash service was a recent fix
  • Pool was non-functional for over a year, recently reopened

Resident ratings

Luxury Apartments
Advertised finishes (wood floors, stone counters, stainless appliances, in-unit washer/dryer) appeal to luxury renters, but maintenance failures and unsanitary grounds contradict the luxury claim.
Pet-Friendly Apartments
No explicit pet policies mentioned in reviews, though residents report dog feces, fleas, and ticks in yards due to lack of common-area upkeep.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 4
Review volume 99
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
106
4
10
3
3
2
5
1
61

FAQ

What floor plans are available?
1 Bed 1 Bath, 2 Bed 1 Bath, and three 2 Bed 2 Bath options (B3, B4, B5). Their website lists move-in specials starting at $499 total, with rents from $1,017 to $1,150 per month.
What amenities does The Orion include?
Their website lists a 24-hour fitness center, swimming pool, indoor basketball court, fully equipped kitchen, in-unit washer/dryer, and private patio or balcony. Recent reviews note the pool has been recently reopened and the gym is only open during office hours (10am–6pm weekdays).
How responsive is maintenance?
Leasing staff earns praise for speed, but current and recent residents report work orders left unresolved for months, with management marking jobs complete without sending staff. Wait times for major repairs (AC, plumbing, stove) have exceeded one month according to reviews.
Request a quote

Similar apartment complexes nearby

Parkside Crossing Apartments
71

Parkside Crossing Apartments

3.6(188)✓ Google-verified

For two years or more, families at Parkside Crossing experience quiet, well-kept grounds with attentive staff who fix maintenance issues within days. The resort-style pool, pet park, fitness center, and playground draw locals, and both long-term residents and newcomers praise the responsive leasing team, especially Sarah and Tina. Maintenance requests typically resolve within two business days. The property sits conveniently between downtown Austin and Round Rock, with nearby schools and shops. Residents consistently note the peaceful atmosphere and the staff's professional, welcoming approach to concerns and day-to-day needs.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile
The Nine on Shoreline
72

The Nine on Shoreline

4.0(167)✓ Google-verified

Most residents praise The Nine for responsive staff (Elizabeth, Nancy, Sakeenah named frequently) and a warm community vibe. Grounds are consistently described as well-kept, and management handles maintenance requests quickly. Recent leadership changes have noticeably improved operations and tenant satisfaction. Persistent friction points: a few tenants report aggressive move-out charges and deposit disputes, and one recent complaint mentions roaches. Noise and inspection procedures have frustrated first-time renters. Staff quality varies with tenure, though current team is described as professional and proactive.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing
View profile
Lodge at Merrilltown Apartments
73

Lodge at Merrilltown Apartments

4.3(89)✓ Google-verified

Residents consistently praise the staff's responsiveness, kindness, and willingness to address requests quickly. The grounds are well kept, maintenance arrives promptly, and a robust schedule of activities fosters a tight-knit community feel that many describe as more than an apartment but a home.

Pet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08