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The Orion Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 186 Google reviews · How we rank ›

3.5(186) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Orion Apartments
Location
Willow Run, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
186
Ranking
#474 in Luxury Apartments
Best for
Tenants patient with property turnaround and willing to monitor maintenance closely.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Most negative reviews describe a property plagued by rats, roaches, and gnats that management failed to control for years, with work orders marked complete but never performed and maintenance staff slow to respond. A new management team arrived recently and reviewers note urgency and honesty about the scale of problems ahead; they've reopened the pool and fixed dumpster pickup, though long-term maintenance backlog and pest control remain unresolved for many residents.

Located near Katherine Fleischer Park and walking trails, the complex offers 1 and 2 bedroom units starting under $1,150/month with in-unit washer/dryer and fitness center. Staff named positively include Maria Aviles, Fran Ruiz, Lisa (leasing), and Nautica Phillips (new property manager), though prior managers were widely criticized for rudeness and dismissal of complaints.

Praised for
  • responsive new management (recent shift)
  • helpful leasing staff
  • good location near parks and walkway
  • affordable pricing
Watch-outs
  • severe ongoing pest infestation (rats, roaches, gnats)
  • unresolved maintenance requests and fake completed work orders
  • unsanitary grounds (overflowing trash, dirty breezeways)
  • poor prior management and communication
  • AC and water damage issues
pest-problemsslow-maintenanceunresponsive-maintenanceresponsive-managementpoor-communicationparking-issues
Best for: Tenants patient with property turnaround and willing to monitor maintenance closely.
Think twice if: History of severe pest infestation, slow prior maintenance response, and overflowing trash; verify current pest control progress and AC repair timelines before signing.

What this place gets right

  • Near Katherine Fleischer Park and walking trail
  • In-unit washer and dryer
  • Starting rents under $1,150/month
  • New management actively resolving backlog

Before you tour or apply

  • New property manager Nautica Phillips arrived recently and noted for responsiveness and urgency
  • Prior managers Brittney Juan, Misty, Gloria, and Lisa mixed in experience; Lisa praised for leasing speed and care, Gloria noted as confrontational
  • Maintenance staff: Maria Aviles and Fran Ruiz praised for work quality
  • Move-in fee sometimes zero ($499 special mentioned)
  • Monthly trash valet fee required
  • Monthly rent charge instead of traditional security deposit
  • Gym open only during office hours (10am-6pm weekdays)
  • Pool reopened under new management after being closed

Resident ratings

Luxury Apartments
Pricing is affordable but building upkeep has lagged; new management committed to repairs but backlog remains
Pet-Friendly Apartments
Reviewers report dog feces on grounds; no mention of dog policies but pest issues and trash neglect are concerns for pet owners

How it stacks up

  • Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 4
Review volume 99
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
106
4
10
3
3
2
5
1
62

FAQ

Are there washer and dryer in the unit?
Yes, all units include in-unit washer and dryer.
Does the complex have a fitness center and pool?
Yes, both a 24-hour fitness center and swimming pool are available. The pool was reopened recently under new management.
What is the current move-in cost?
Their website lists a move-in special of $499 total move-in for qualified applicants.
Request a quote

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Last updated 2026-09-22