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Lodge at Merrilltown Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 91 Google reviews · How we rank ›

4.3(91) 76 composite score See reviews on Google ✓ Google-verified
Senior Living ApartmentsPet-Friendly Apartments
Lodge at Merrilltown Apartments
Location
Bratton Park, Austin
Services
Senior Living Apartments, Pet-Friendly Apartments
Reviews
91
Best for
Seniors seeking an active community with dependable maintenance and frequent social activities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Most residents appreciate the quick maintenance response, clean grounds, and welcoming staff atmosphere. Activities foster social connection and many stay long-term. One complaint about sustained neighbor noise and unresponded escalations stands out, suggesting management may struggle with enforcement when issues persist despite complaints.

Praised for
  • responsive maintenance and staff
  • friendly community and neighbors
  • well-maintained grounds
  • scheduled activities and social opportunities
  • quick issue resolution
Watch-outs
  • unresolved noise complaints from neighbors
  • lack of enforcement of quiet policies
responsive-managementwell-maintainedfriendly-staffgreat-amenitiesquiet-community
Best for: Seniors seeking an active community with dependable maintenance and frequent social activities.
Think twice if: Noise-sensitive residents should verify neighbor conduct policies, as one resident reported unresolved complaints despite management involvement.

What this place gets right

  • responsive maintenance staff
  • active social programming and activities
  • friendly, caring office team
  • well-maintained grounds and facilities

Before you tour or apply

  • Maintenance crew responds to requests almost immediately (per resident)
  • Scheduled resident activities and transportation noted as regular offerings
  • Long-term residents (6+ years) report high satisfaction
  • Office staff praised for patience, efficiency, and helpfulness

Resident ratings

Senior Living Apartments
Residents value the activities, friendly staff, and maintenance responsiveness; one complaint about unresolved noise and policy enforcement.
Pet-Friendly Apartments
Website lists pet-friendly housing; no review text comments on pet policies or experience.

How it stacks up

  • Rated 4.3 against a 4.19 average across the 76 senior living apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 49
Review volume 85
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Breaking down the ratings

5
63
4
13
3
4
2
3
1
8

FAQ

How quickly does maintenance respond to requests?
Residents report maintenance responds to requests almost immediately, with several mentioning quick resolution of urgent issues like stuck doors.
What activities and social programs are available?
Scheduled resident activities, a senior center, craft and game room, fitness classes, and complimentary scheduled transportation are offered.

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Most negative reviews describe a property plagued by rats, roaches, and gnats that management failed to control for years, with work orders marked complete but never performed and maintenance staff slow to respond. A new management team arrived recently and reviewers note urgency and honesty about the scale of problems ahead; they've reopened the pool and fixed dumpster pickup, though long-term maintenance backlog and pest control remain unresolved for many residents. Located near Katherine Fleischer Park and walking trails, the complex offers 1 and 2 bedroom units starting under $1,150/month with in-unit washer/dryer and fitness center. Staff named positively include Maria Aviles, Fran Ruiz, Lisa (leasing), and Nautica Phillips (new property manager), though prior managers were widely criticized for rudeness and dismissal of complaints.

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Last updated 2026-09-22