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The Nine on Shoreline

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 167 Google reviews · How we rank ›

4.0(167) 72 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing
The Nine on Shoreline
Location
Willow Run, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Affordable & Section 8 Housing
Reviews
167
Ranking
#121 in Luxury Apartments
Best for
Families and pet owners seeking community atmosphere with responsive staff in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Most residents praise The Nine for responsive staff (Elizabeth, Nancy, Sakeenah named frequently) and a warm community vibe. Grounds are consistently described as well-kept, and management handles maintenance requests quickly. Recent leadership changes have noticeably improved operations and tenant satisfaction.

Persistent friction points: a few tenants report aggressive move-out charges and deposit disputes, and one recent complaint mentions roaches. Noise and inspection procedures have frustrated first-time renters. Staff quality varies with tenure, though current team is described as professional and proactive.

Praised for
  • attentive, helpful office staff
  • responsive maintenance
  • clean grounds and common areas
  • friendly community atmosphere
  • community events and activities
  • spacious apartments
  • named staff go above and beyond
Watch-outs
  • deposit/move-out charges disputed
  • maintenance entry and inspection concerns
  • noise issues
  • pest problems (roaches)
  • past leasing staff rudeness (recently improved)
responsive-managementclean-common-areasfriendly-staffwell-maintainedpest-problems
Best for: Families and pet owners seeking community atmosphere with responsive staff in North Austin.
Think twice if: First-time renters should clarify move-out policies and deposit terms in writing; pest control history warrants specific inquiry.

What this place gets right

  • Named staff (Elizabeth, Nancy, Sakeenah) known for going above and beyond
  • Recent management improvements under Sakeenah's leadership
  • Community events and activities for residents
  • Reasonable pricing for spacious units

Before you tour or apply

  • Elizabeth, Nancy, and Sakeenah (assistant manager) specifically praised for helpfulness and professionalism
  • Management recently transferred a tenant to larger unit at same price during lease dispute
  • Assistant manager Sakeenah noted for drastic operational improvements since arrival
  • Leasing staff rudeness and inattention reported before recent leadership changes
  • Roaches observed in at least one unit
  • Carpet in some 2nd floor units; 1st floor units described as nicer

Resident ratings

Luxury Apartments
Clean, spacious units with good attention to detail; some carpet aging noted on upper floors.
Pet-Friendly Apartments
Dog park on-site; tenants describe friendly, welcoming pet-owner community.
Affordable & Section 8 Housing
Described as 'great prices' for spacious apartments; pricing accessible to first-time renters.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 97
Review recency 100
Review sentiment 65
Profile completeness 100
Verification 30

Breaking down the ratings

5
113
4
12
3
5
2
5
1
32

FAQ

Who should I talk to if I have maintenance issues?
Nancy and Elizabeth are frequently named as responsive to maintenance questions. Recent reviews note Sakeenah (assistant manager) has improved response times significantly.
What happens during move-out?
Several reviews report disputes over deposit deductions and cleaning fees. Clarify the move-out policy and expected charges before signing your lease.
Are pets welcome?
Yes. The community is pet-friendly and includes a dog park on-site. Check with the leasing office for breed or size restrictions.

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Last updated 2026-09-08