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Village at Gracy Farms

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 225 Google reviews · How we rank ›

3.7(225) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingPet-Friendly ApartmentsLuxury Apartments
Village at Gracy Farms
Location
North Burnet–Gateway, Austin
Services
Student Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
225
Ranking
#148 in Student Housing
Best for
Renters who tour in person with flexibility to work through maintenance issues directly.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

The front-of-house experience shines: leasing agent Andrea earns repeated praise for friendly, patient tours, and some maintenance staff like Rodrigo deliver fast responses. The property grounds are clean and quiet. But the behind-the-scenes failures are severe and persistent. Residents report infestation problems management has failed to solve after a year, emergency maintenance delays when medicines were locked away, and cleaning deposits unreturned nearly a year after move-out despite repeated follow-up emails. The gap between the welcoming tour and the daily living experience is stark.

Management communication appears broken. A resident describing a major pest crisis reports being falsely marked down as refusing service; another says management never contacted them about the problem despite their own maintenance worker eventually organizing a full cleanout. Deposit disputes linger in legal territory. For those who get responsive maintenance like Rodrigo, the experience improves. But the pattern across reviews suggests this requires luck or persistence rather than consistent policy.

Praised for
  • Tour staff responsive and knowledgeable (Andrea named)
  • Maintenance responsive on some requests (Rodrigo named)
  • Clean, quiet property and grounds
  • Friendly leasing staff
Watch-outs
  • Severe pest control issues, repeated spraying without resolution
  • Slow or unresponsive maintenance on urgent needs
  • Deposit refunds delayed, unresolved for months or years
  • Poor communication from management on issues
  • Unclean or poorly maintained coordinator spaces
responsive-managementpoor-communicationwell-maintainedpest-problemsunresponsive-maintenancefriendly-staffslow-maintenance
Best for: Renters who tour in person with flexibility to work through maintenance issues directly.
Think twice if: Pest problems unresolved for extended periods, deposit recovery delayed indefinitely, management communication poor on resident concerns.

What this place gets right

  • Leasing tour staff knowledgeable and patient
  • Some maintenance staff very responsive
  • Clean, quiet grounds and common areas

Before you tour or apply

  • Andrea: leasing agent praised for patient, knowledgeable tours in multiple 2024 reviews
  • Rodrigo: maintenance staff named for fast, efficient repairs (16-month resident satisfied)
  • Pest control: repeated professional sprays reported as ineffective; one unit infested inside wires, cabinets, dishes, sockets over extended period
  • Deposit issue: cleaning deposit unreturned after nearly one year; resident consulting lawyer; follow-up emails ignored or met with promises of action but no resolution
  • Emergency maintenance: bathroom door lock delay despite resident explanation of medicine access need

Resident ratings

Student Housing
Leasing and tour experience highly praised; resident support issues (pest, maintenance delays, deposit disputes) undermine long-term satisfaction.
Pet-Friendly Apartments
No clear evidence from reviews on pet policies or pet-specific amenities.
Affordable & Section 8 Housing
No specific evidence in reviews about affordability tier or Section 8 accommodation.
Luxury Apartments
Property grounds clean and pleasant, but unresolved maintenance failures and pest issues conflict with luxury-level expectations.

How it stacks up

  • Rated 3.7 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
129
4
25
3
7
2
11
1
53

FAQ

What lease incentives are available?
Their website advertises up to 6 weeks free base rent on select leases.
How quickly does maintenance respond?
Experience varies. Some residents report fast, efficient repairs from staff like Rodrigo; others describe multi-day delays on emergency issues like locked doors.
What happens if I find a pest problem?
Management sends pest control. Multiple reviews report repeated professional sprays over months with no resolution of infestation; one unit described bugs in wires, cabinets, dishes, and sockets after many visits.
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Last updated 2026-09-08