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Village at Gracy Farms

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 226 Google reviews · How we rank ›

3.7(226) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsStudent HousingLuxury Apartments
Village at Gracy Farms
Location
North Burnet–Gateway, Austin
Services
Pet-Friendly Apartments, Student Housing, Luxury Apartments
Reviews
226
Ranking
#247 in Pet-Friendly Apartments
Best for
short-term residents comfortable with new-move-in support and quiet surroundings

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Tour experience and leasing rank among the best at the complex: staff member Andrea and the grounds consistently earn five-star marks from prospects. Once residents move in, experiences split sharply. Some enjoy responsive maintenance (Rodrigo cited by name multiple times for quick repairs) and quiet surroundings. Others face months of pest infestations management refuses to escalate, locked emergency access ignored, and security deposits withheld nearly a year with only email promises of resolution.

The property shines on first visit but stumbles on follow-through. Emergency calls go unanswered. Pest control comes without notice and is marked as refused when no one is home. Management rarely initiates contact on complaints, even when residents attempt cleanouts themselves. The five-star praise is concentrated among new prospects and longer-term residents with routine needs; the one and two-star reviews cluster around unresolved crises and departed residents still seeking money back.

Praised for
  • leasing staff responsiveness and knowledge (Andrea mentioned repeatedly)
  • maintenance responsiveness when engaged (Rodrigo praised)
  • clean common areas and grounds
  • quiet residential feel
Watch-outs
  • severe, unresolved pest control issues
  • slow or absent emergency maintenance response
  • unresponsive management on resident complaints
  • unreturned security deposits and unresolved billing issues
responsive-managementunresponsive-maintenancepest-problemsfriendly-staffwell-maintainedquiet-communityslow-maintenance
Best for: short-term residents comfortable with new-move-in support and quiet surroundings
Think twice if: your needs include emergency maintenance response, pest control accountability, or security deposit return; these are weak points here

What this place gets right

  • tour staff (Andrea) known by name for helpfulness
  • grounds and common areas maintained and clean
  • responsive maintenance available for routine repairs
  • quiet community environment

Before you tour or apply

  • Staff member Andrea consistently named for leasing tours
  • Maintenance staff member Rodrigo praised for quick repair response
  • Pest control logs refusals when residents are away without advance notice
  • Security deposits reported unreturned after nearly one year despite repeated follow-ups
  • One resident cited bathroom flooding (water running all day) with no repair response

Resident ratings

Pet-Friendly Apartments
Pest control issues severe enough that one resident disabled fire alarms due to bug infestation in wires.
Student Housing
Quiet, clean property appeals to renters seeking calm environment; leasing staff responsive during tours.
Luxury Apartments
Well-maintained grounds and common areas; unresolved maintenance emergencies and billing disputes undercut luxury positioning.

How it stacks up

  • Rated 3.7 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
130
4
25
3
7
2
11
1
53

FAQ

Is there a lease incentive?
Their website advertises leases with up to six weeks free base rent.
Who should I ask for on a tour?
Multiple recent reviews name leasing staff member Andrea for knowledgeable, patient tours.
How quickly does maintenance respond?
One resident praised Rodrigo for quick repairs on routine requests over 16 months. Emergency calls (locked bathroom, running water) went unanswered for hours in recent reviews.
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Last updated 2026-09-22