Five-star reviews highlight spacious, naturally lit units, quick maintenance (especially Martin and Crawford), and a convenient South Austin location near restaurants and transit. However, recent complaints describe management becoming unresponsive after a leadership change, slow handling of health issues like mold, and growing nighttime safety concerns including crime and disruptions in the Riverside area.
Recent shift: Sharp decline in sentiment over past 9-12 months tied to management transition. Earlier reviews consistently praised Thomas and the team; recent reviews (within last 4 months) report unresponsiveness, safety lapses, and failed crisis management under new leadership.
Residents consistently praise Anna and the management team for responsiveness and genuine care, alongside fast maintenance and a quiet, modern living environment. The real draw is proximity to downtown on a relatively tight budget, though the Riverside location and modest amenities mean you're trading upscale features for value and location.
Residents praise the affordable price, responsive maintenance, and clean grounds near downtown and UT, but the 3.2 rating masks a sharp divide. Long-term tenants face steep renewal increases while newcomers pay less for identical units. Leasing staff have misled applicants on approval odds, and wall soundproofing is poor. Laundry machines often break, and while pest issues appear limited, one reviewer reported a roach infestation and another noted homeless encampments nearby. The leasing office and maintenance crew consistently get mentioned for speed and politeness when handling requests. Management acts quickly on maintenance calls, sometimes same-day. Loyalty doesn't seem rewarded in pricing, however, and the complex needs better transparency on occupancy standards and equipment upkeep.
Residents praise the maintenance crew-particularly Brad, who handles repairs the next day and connects with residents' pets-and credit the leasing team with a smooth move-in. However, lax security has led to theft, and stretched-thin management responds slowly to non-emergency issues. The building itself is well-kept, but the surrounding area demands caution. Location near Riverside brings weekend noise.
Last updated 2026-07-17
