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The Arnold

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 238 Google reviews · How we rank ›

3.7(238) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Arnold
Location
East Austin, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
238
Ranking
#525 in Luxury Apartments
Best for
Pet owners valuing amenities and maintenance responsiveness, willing to overlook office friction.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Residents split sharply on The Arnold. Those who work with maintenance and certain leasing staff praise quick repairs, clean amenities, and attentive service; Greg and Elsy are named specifically as standouts. Move-in and office interactions, however, draw serious complaints: unresponsive leasing agents, hostile behavior from some staff, parking ticket disputes for touring guests, and negligent security that has led to multiple vehicle break-ins in the garage. Management transitions (Greystar to STYL Residential) coincided with mounting frustration over communication and care standards.

Common living complaints include roaches, staircase filth, package theft, and repeated appliance failures. The property itself is attractive, but execution gaps and staff inconsistency leave renters torn. Strong facilities and maintenance reliability for some residents clash with pervasive office dysfunction and safety lapses that drive others to leave."

Praised for
  • responsive maintenance staff
  • clean amenities and grounds
  • helpful leasing team (selective staff)
  • luxury finishes and property appeal
Watch-outs
  • unprofessional and hostile leasing staff
  • poor communication and unresponsive management
  • security failures and vehicle break-ins
  • cleanliness issues in common areas
  • pest problems and appliance failures
responsive-managementpoor-communicationwell-maintainedunresponsive-maintenancefriendly-staffclean-common-areaspackage-theftsafe-secure
Best for: Pet owners valuing amenities and maintenance responsiveness, willing to overlook office friction.
Think twice if: Security and office communication are priorities; multiple reports of vehicle break-ins, garage cameras absent, and unresponsive management.

What this place gets right

  • quick maintenance response times
  • named maintenance staff (Greg)
  • resort amenities in place
  • selective staff excellence (Elsy, Antoinette)

Before you tour or apply

  • Maintenance technician Greg responds to AC failures within an hour
  • Leasing agents Elsy, Antoinette, Kelsey, JoJo, Neti praised by name
  • Garage gate malfunctions; vehicles broken into multiple times; no camera coverage reported
  • Roaches confirmed in multiple reviews
  • Appliance failures (AC, fridge) recurring for residents
  • Management transition from Greystar to STYL Residential
  • Parking ticket issued to tour visitors in structure; leasing office unresponsive to removal requests
  • Sexual harassment incident during Greystar management unaddressed

Resident ratings

Luxury Apartments
Amenities and finishes praised, but offset by management communication failures and cleanliness gaps.
Pet-Friendly Apartments
Pet park available and named in amenities; no specific pet policy complaints in reviews.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

package theftwalkabilityleasing teamsecurity depositresponsive staffvalue for moneyneighborhoodmaintenance requestspoolconvenient location

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
133
4
24
3
9
2
15
1
57

FAQ

How quickly does maintenance respond to emergencies like AC failure?
Maintenance technician Greg has responded within an hour to AC outages and fixed them within 30 minutes of arrival, according to resident reviews.
What happens if I get a parking ticket while touring the complex?
Multiple prospective tenants report receiving $100 parking tickets from the complex's parking service while parking in the structure during tours. The leasing office has been unresponsive to removal requests.
Does the complex have security cameras in the parking garage?
No camera coverage has been reported in the garage, despite resident complaints of multiple vehicle break-ins.

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Luxury ApartmentsPet-Friendly Apartments

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Last updated 2026-09-22