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The Arnold

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 222 Google reviews · How we rank ›

3.7(222) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Arnold
Service
Luxury Apartments
Reviews
222

What we found

Residents consistently praise the maintenance team, especially Greg and Adam, who respond within minutes and resolve issues with care. However, the complex struggles with security deposit returns taking months despite follow-ups, package theft from supposedly secure lockers, and phone lines that go unanswered. A recent management transition appears to have widened gaps in building access control and tenant communication.

Leasing interactions vary sharply: some prospective tenants report dismissive, unprofessional conduct and missed scheduled tours, while others highlight friendly staff like Antoinette. Recurring complaints center on lax security (gym break-ins, car thefts in the garage) and the office's pattern of poor responsiveness by email and phone.

Praised for
  • responsive maintenance staff (Greg, Adam, Antoinette)
  • fast repair turnaround
  • friendly leasing staff when present
  • walkable East Austin location
Watch-outs
  • security deposit delays and poor communication
  • package theft from lockers and mail room
  • inconsistent phone answering and leasing responsiveness
  • maintenance and security failures after management transition
responsive-managementpoor-communicationfriendly-staffunresponsive-maintenancesafe-securepackage-theft
Best for: Residents who prioritize quick maintenance response and don't mind trading off security and administrative responsiveness.
Think twice if: Think twice if you rely on timely security deposit returns, need active package protection, or require consistent phone-based customer service.

What this place gets right

  • maintenance staff responds within 3 minutes to requests
  • diverse floor plans and price range
  • walkable central East Austin location
  • on-site amenities (pool, yoga studio, EV charging)

Before you tour or apply

  • Greg (maintenance) resolves AC issues within 30 minutes and responds to requests in under 3 minutes
  • Adam (maintenance) oversees coordinated crew work
  • Antoinette (leasing staff) noted for tours and resident support
  • Clara Adams (leasing) named in correspondence
  • Recent property management transition from Greystar to STYL noted in complaints
  • Gym break-ins reported weekly over 6-month period before repairs
  • Security deposit disputes mentioned; one resident withheld half of deposit
  • Car break-ins and package theft common complaints

Resident ratings

Luxury Apartments
Maintenance staff highly attentive and fast; leasing interactions and security management inconsistent and problematic.

How it stacks up

  • Rated 3.7 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

What keeps coming up

package theftlease processleasing teamsecurity depositgarbage disposal repairvalue for moneyresponsive staffneighborhoodwalkabilitymaintenance requests

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
122
4
24
3
9
2
14
1
53

FAQ

How quickly does maintenance respond?
Residents report responses within 3 minutes to scheduled requests, with AC repairs completed within 30 minutes.
What is the price range?
Their website lists studios from $1,099 to $1,696 and one-bedroom units from $1,964 to $2,208.
What amenities are included?
Their website states pet park, wellness center, yoga studio, resort-style pool, rooftop terrace, business lounge, and EV charging.
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Last updated 2026-07-17