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The Arnold

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 237 Google reviews · How we rank ›

3.7(237) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Arnold
Location
East Austin, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
237
Ranking
#526 in Luxury Apartments
Best for
Renters seeking luxury amenities and staff attention who value the E 6th location highly.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Five-star reviewers consistently praise individual staff members-Greg in maintenance, Elsy and Antoinette in leasing-for fast, attentive service and genuine helpfulness. The pool and grounds appeal to those who want amenities, and clean units with responsive teams are repeated positives.

One and two-star reviews paint a starkly different picture: broken security systems lead to repeated car break-ins, pest infestations, malfunctioning appliances that repeat, and common areas left dirty for extended periods. Communication from management is evasive and unhelpful. Tours come with surprise parking tickets issued by the property's own system, then ignored when disputed.

Praised for
  • friendly, responsive staff members named
  • clean amenities and grounds
  • fast, professional maintenance (Greg)
  • helpful leasing agents (Elsy, Antoinette, Kelsey)
  • excellent property location and condition
Watch-outs
  • poor management communication and responsiveness
  • security failures (broken garage gate, no cameras, vehicle break-ins)
  • pest problems (German roaches)
  • maintenance issues recur (AC, fridge failures)
  • unclean common areas (trash, unsanitary conditions)
  • dishonest parking ticket practices for tours
friendly-staffresponsive-managementgreat-amenitiessafe-secureunresponsive-maintenancepest-problemswell-maintained
Best for: Renters seeking luxury amenities and staff attention who value the E 6th location highly.
Think twice if: Vehicle security, pest control, management consistency, and common area upkeep are priorities; reviews show repeated failures in all four areas.

What this place gets right

  • Individual staff excellence (named maintenance and leasing team)
  • Full-service amenities (pool, pet park, yoga studio, EV charging)
  • Fast emergency maintenance response for AC, appliances

Before you tour or apply

  • Greg in maintenance responds to AC calls within an hour and completes repairs in 30 minutes
  • Named leasing staff: Elsy, Antoinette, Kelsey; praised for attentiveness
  • Maintenance team under Greystar faced allegations of sexual harassment with no response; later management (Styl) improved maintenance but worsened office communication
  • Vehicle break-ins occur multiple times despite paid parking; garage gate malfunction and no camera coverage noted
  • German roach infestation reported
  • AC unit has failed up to 4 times in summer; fridge failures also recurring
  • Tour parking tickets issued by their own parking service for parking in structures tour guides direct visitors to; management does not respond to removal requests

Resident ratings

Luxury Apartments
Beautiful grounds and amenities praised; security failures, pest problems, and recurring appliance breakdowns are serious drawbacks for luxury positioning.
Pet-Friendly Apartments
Pet park listed; no reviews speak directly to pet policy or park condition.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

package theftleasing teamsecurity depositresponsive staffpoolvalue for moneyneighborhoodmaintenance requestswalkabilityconvenient location

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
133
4
24
3
9
2
15
1
56

FAQ

How quickly does maintenance respond to emergencies like AC outages?
Greg in maintenance has responded to AC calls within an hour and completed repairs in approximately 30 minutes, according to recent reviews.
Can I expect a parking ticket when I tour the property?
Multiple reviewers report receiving $100 parking tickets from the property's own parking service while parking in the structure during tours as directed by staff. Leasing office has not responded to ticket removal requests.
What units and price range does The Arnold offer?
Their website lists studios starting at $1099 and one-bedroom apartments from $1964 to $2208 depending on unit layout.
Request a quote

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Last updated 2026-09-08