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Alma Cherrywood

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 52 Google reviews · How we rank ›

4.2(52) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Alma Cherrywood
Location
Upper Boggy Creek, Austin
Service
Luxury Apartments
Reviews
52
Ranking
#490 in Luxury Apartments
Best for
pet owners seeking proximity to UT, Mueller, and major highways with responsive staff

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

Strong staff performance masks serious underlying issues. Leasing agents Gabriela, Itzavy, and Maxell consistently earn praise for professionalism and responsiveness; maintenance staff including Adrian and Shawn also receive commendation. However, at least two tenants reported severe conditions: rodent droppings, German cockroaches, pervasive odor, and soiled floors in move-in units, plus reports of drug activity, harassment, and loitering that management allegedly failed to address. One tenant cited mental health impact and disputed charges for a maintenance-damaged exterior light. The rating spread (77% five-star against 17% one/two-star) reflects this sharp divide.

Multiple residents with positive stays mention the calm atmosphere, responsiveness to work orders, and pet-friendly amenities. Location near Mueller District and transit appears valued. Yet the severity of documented complaints about habitability and safety suggests systemic issues that recent maintenance improvements may not fully resolve.

Praised for
  • professional leasing staff
  • responsive maintenance
  • safe location and calm atmosphere
  • pet-friendly amenities
Watch-outs
  • pest infestation and filth in units
  • unsafe living conditions and loitering
  • negligent management response to tenant safety
  • maintenance responsiveness inconsistent
responsive-managementfriendly-staffwell-maintainedpest-problems
Best for: pet owners seeking proximity to UT, Mueller, and major highways with responsive staff
Think twice if: habitability concerns and management responsiveness to safety issues have been documented in recent reviews

What this place gets right

  • skilled leasing staff who prioritize customer service
  • responsive maintenance team
  • pet-friendly with dog park
  • ADA-accessible facilities

Before you tour or apply

  • Leasing staff Gabriela, Itzavy, Maxell, and Anthony praised for professionalism and knowledge
  • Maintenance staff Adrian and Shawn commended for prompt work order completion
  • One tenant reported German cockroach droppings, rodent feces, and persistent odor despite management cleaning
  • Another tenant reported drug activity, harassment, and loitering; disputed electricity charge for maintenance-damaged exterior light

Resident ratings

Luxury Apartments
Move-in unit condition and safety management practices present serious concerns despite positive staff interactions

How it stacks up

  • Rated 4.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

What keeps coming up

floor plansunsafe living conditionscalm atmospherekind staffproperty tourtenant safetynegligent managementapartment locatorfridgemental health impact

How we scored this

How We Score
Star rating 42
Review volume 75
Review recency 97
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
40
4
1
3
2
2
1
1
8

FAQ

Is the property pet-friendly?
Yes. The community has a dog park, and residents report staff working with pet owners on lease terms.
How responsive is maintenance?
Recent tenants report maintenance staff including Adrian and Shawn complete work orders promptly. However, one earlier tenant had persistent maintenance issues before a new manager was hired.
What is the location like?
Upper Boggy Creek, near Mueller District and UT. Close to I-35 and Highway 183. Residents praise the calm atmosphere, though some report loitering and safety concerns.
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Last updated 2026-09-22