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Miller Square & Spanish Trails

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 72 Google reviews · How we rank ›

3.4(72) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Miller Square & Spanish Trails
Location
Hancock, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
72
Ranking
#601 in Luxury Apartments
Best for
Pet owners and renters who value responsive, hands-on management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Frank and Yailien's recent leadership has drawn consistent praise for friendliness and responsiveness, with residents noting clean spaces and fast maintenance turnarounds. However, this turnaround masks a long history of neglect: older reviews document rats in walls, roach and bed bug infestations, broken mailboxes, and a pool shut down by city health authorities-complaints that lingered for years under prior management.

The property sits at a crossroads. Five-star reviewers from the last year credit Harbor Group's improvements and pest control efforts. Older one- and two-star reviews from the same location describe hazardous conditions and management indifference. The 51% five-star, 39% one-star split reflects two different eras of the same complex.

Praised for
  • new management team responsive and caring
  • staff friendly and helpful (Frank, Yailien)
  • clean, well-maintained community
  • pest control and bug-free maintenance
  • timely maintenance requests
Watch-outs
  • severe pest infestation (rats, roaches, bed bugs)
  • chronic maintenance failures and slow response
  • broken mailboxes and security issues
  • pool repeatedly closed by health department
  • trash and recycling not collected
responsive-managementfriendly-staffwell-maintainedpest-problemsslow-maintenancepackage-theft
Best for: Pet owners and renters who value responsive, hands-on management.
Think twice if: Long history of pest and maintenance issues; verify current conditions match recent reviews before committing.

What this place gets right

  • recent management overhaul with responsive team
  • staff go above and beyond move-in support
  • pest control actively maintained
  • convenient Austin location

Before you tour or apply

  • Frank and Yailien named as current management contacts; praised for move-in support
  • New Harbor Group management has replaced 7-8 prior management firms over property's history
  • Recent maintenance completions include Wi-Fi fixes and new kitchen light fixtures
  • Pool subject to city health department closures and inspections

Resident ratings

Luxury Apartments
Reviewers praise recent renovations, clean interiors, and well-maintained common spaces under new management.
Pet-Friendly Apartments
Pet-friendly attributes advertised; reviews confirm no bug infestations in well-maintained units.

How it stacks up

  • Rated 3.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

What keeps coming up

renovatedlaundry machinessecurity upgradespoolnew managementclean communityhelpful stafffriendly atmospherenew lightingtimely manner

How we scored this

How We Score
Star rating 4
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
37
4
6
3
1
2
5
1
23

FAQ

Has the pest problem been fixed?
Recent reviews (last year) report the complex is now pest-free and bug spray is applied. However, the property's history includes documented rodent and cockroach infestations under prior management. Current conditions should be verified in person.
Is the pool always open?
The pool has been closed multiple times by the city health department. Current status should be confirmed with management.
What is the move-in experience like?
Recent reviewers (2-4 months ago) report Frank and Yailien made the move-in process stress-free, handled requests promptly, and provided patient support.
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Last updated 2026-09-22