Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

MAA Balcones Woods

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 263 Google reviews · How we rank ›

3.5(263) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
MAA Balcones Woods
Location
Balcones Woods, Austin
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
263
Ranking
#100 in Student Housing
Best for
New renters seeking approachable, patient staff and a sociable community atmosphere.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction.

Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

Praised for
  • friendly, attentive leasing staff (Tila, Kayla, Chris)
  • fast maintenance response
  • strong community feel and resident events
  • clean amenities and quiet grounds
  • good value for rent
Watch-outs
  • poor communication, missed lease reminders, unexpected fees
  • slow resolution of water damage, mold, pest issues
  • gym lacks restroom and changing facilities
  • noisy pool area
  • package theft reported
responsive-managementpoor-communicationfriendly-staffclean-common-areaspest-problemsunresponsive-maintenancegood-valueslow-maintenancepackage-theft
Best for: New renters seeking approachable, patient staff and a sociable community atmosphere.
Think twice if: You need reliable maintenance for urgent issues, or expect consistent proactive communication about lease renewal and billing. Pest and water damage failures and package theft are real concerns.

What this place gets right

  • Leasing office staff known by name and for genuine helpfulness
  • Same-day or quick maintenance response when staff engage
  • Dog park and community events build resident loyalty
  • Starting rent competitive for North Austin

Before you tour or apply

  • Tila Newbery (leasing staff): praised across multiple reviews for patience, listening, and problem-solving during applications and move-in
  • Kayla Gordon (front desk): noted for helpfulness and going above and beyond
  • Chris (maintenance): praised for friendly, timely repairs
  • Same-day maintenance response mentioned in positive reviews; year-long delays for water damage reported in negative reviews
  • Dog park available; treats offered to resident pets
  • Package mishandling and theft mentioned in complaints
  • Roach infestations reported, with structural gaps (lifted baseboards, caulking failures) not repaired despite documented requests
  • Gym lacks restroom and changing room facilities

Resident ratings

Student Housing
Leasing staff highly praised for patience and clarity; fast maintenance on routine requests. But persistent complaints of poor communication on lease renewals, unresolved pest and water damage, and late fees.

How it stacks up

  • Rated 3.5 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
136
4
21
3
17
2
18
1
71

FAQ

How quickly does maintenance respond?
Residents report same-day response to routine requests. However, major issues like water damage and pest infestations have been reported unresolved for weeks to over a year.
Are there facilities for working out?
Fitness center is available, but there is no restroom or changing room attached to the gym, which reviewers note as a major inconvenience.
Is there a dog park?
Yes, dog park is available. Staff have also been noted offering treats to resident pets.
Request a quote

Similar apartment complexes nearby

Wind River Crossing
59

Wind River Crossing

3.3(177)✓ Google-verifiedPublishes prices

Long-term residents praise quick maintenance response and genuine staff care, with Aurora and the maintenance crew earning specific recognition for professionalism and kindness. Newer tenants and critics report serious infrastructure problems: water shutoffs lasting days, shared boiler systems leaving buildings without hot water, roach infestations, and bungled renovation work (siding crews cutting into bedrooms, patio doors left unable to close). The fence removal has created open-access security issues. The split between glowing five-star reviews and scathing one-star accounts reflects stark differences in either tenure, unit condition, or luck with service requests. Prices range from $669 to $773 for one-bedroom units, and the location near the Arboretum and Domain appeals to some. Pet owners report that cats help control rodent issues. Staff responsiveness shines in the leasing office, but the underlying systems-water infrastructure, pest control, construction oversight-appear strained or neglected. Several reviewers note the property is showing its age.

Luxury ApartmentsPet-Friendly Apartments
View profile
High Oaks
60

High Oaks

3.5(146)✓ Google-verified

Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

Luxury ApartmentsPet-Friendly Apartments
View profile
The Estate On Quarry Lake Apartment Homes
63

The Estate On Quarry Lake Apartment Homes

3.6(237)✓ Google-verifiedPublishes prices

Most residents praise the leasing team (Sequoia and Maria stand out) for their attentive service and say the property is well-kept with appealing amenities like pools and a lakeside trail. However, pest problems have gone unresolved for weeks, parking has become scarce and unmonitored despite the property claiming overcoverage, and office email goes unanswered, forcing tenants to visit in person.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08