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High Oaks

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 146 Google reviews · How we rank ›

3.5(146) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
High Oaks
Location
North Austin, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
146
Ranking
#370 in Luxury Apartments
Best for
long-term residents who prioritize location and community feel over move-in perfection

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

Praised for
  • responsive maintenance and staff
  • convenient location
  • peaceful natural surroundings
  • fair value for amenities
  • building layout avoids wall-to-wall neighbors
Watch-outs
  • pest control failures (roaches)
  • broken or malfunctioning appliances at move-in
  • unresponsive property management to tenant issues
  • keypad entry repeatedly fails
  • mandatory $160/month fees reduce value
responsive-managementunresponsive-maintenancepest-problemsgood-valueoverpricedrenovated-unitsfriendly-staffwell-maintainedslow-maintenance
Best for: long-term residents who prioritize location and community feel over move-in perfection
Think twice if: pest control (especially roaches) is a dealbreaker, you need working appliances immediately upon move-in, or keypad locks are essential to your routine

What this place gets right

  • convenient North Austin location near HWY 183 and UT
  • separated building design eliminates wall-to-wall neighbors
  • natural surroundings with deer and wildlife
  • some staff (Brooke, Ambrosio, Caleb, Rodriguez) known for above-and-beyond service

Before you tour or apply

  • Staff members Brooke (leasing), Ambrosio (office), Caleb (leasing), and Rodriguez (maintenance) frequently named for exceptional service
  • Maintenance response time documented at under one hour in some reports
  • Pest control contractor is Envirosmart Multi Family Pest Solutions; German roaches reported in multiple units despite repeated treatments
  • Keypad entry batteries fail approximately every 25 days on one unit; replacements not prioritized
  • Appliances reported broken at move-in: dishwashers, dryers, ovens, washers; management declines appliance swaps between units

Resident ratings

Luxury Apartments
tenants highlight fair rent for amenities and location, but move-in condition and appliance malfunctions undercut luxury positioning
Pet-Friendly Apartments
dog park and hiking trails praised; pest control contractor states pets prevent treatment, creating tension with residents needing roach solutions

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
75
4
15
3
5
2
6
1
45

FAQ

What happens if my appliance arrives broken?
Tenants report management typically offers to move you to a different unit rather than replace the broken appliance in your current one. One tenant was asked to use laundry facilities in a different building.
How fast does maintenance respond?
Long-term residents report quick response times (under one hour in some cases), but urgent issues like keypad lock failures are not always prioritized, and recurring issues like mold and pest infestations go unresolved despite multiple requests.
What do the mandatory $160 monthly fees cover?
According to one tenant, these fees include Gig internet, valet trash, and some streaming services.
Request a quote

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Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction. Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

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Last updated 2026-09-08