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Great Hills

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 163 Google reviews · How we rank ›

3.9(163) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Great Hills
Location
North Austin, Austin
Service
Luxury Apartments
Reviews
163
Ranking
#334 in Luxury Apartments
Best for
quiet-seeking tenants who prioritize location and staff service over modern finishes

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.

What we found

Great Hills has a split reputation: residents consistently praise the leasing team (especially Isabella, Kristine, and Melissa for professionalism and friendliness) and value the quiet North Austin location near shopping. The core problem is aging units with limited upkeep. Reviewers report original 1984 appliances still in use, chipped paint, single-pane windows, and cockroach cycles. Critical complaints center on broken move-in promises, slow emergency responses (heating during winter outages), and high move-out charges even when apartments were left clean.

Staff quality masks structural decay. Several long-term residents stayed 2+ years and plan to remain, citing safe surroundings and responsive leasing staff who personally know tenants. Others left within weeks due to failed HVAC during summer heat and management defending failed-seal windows. Maintenance quality is inconsistent: some praised Alex and Bruno for evening AC repairs; others waited days for emergency heating fixes. Cost of living is high (electric bills up to $250/month reported) due to old single-pane windows and inefficient systems.

Praised for
  • exceptional leasing office staff (Isabella, Kristine, Melissa)
  • quiet neighborhood and location
  • responsive maintenance for appliance replacements
  • safe community and low crime
Watch-outs
  • broken promises on repairs and stove replacement before move-in
  • aging appliances and infrastructure (original 1980s equipment)
  • unresponsive or delayed maintenance on urgent issues
  • excessive move-out charges and disputed damages
  • pest control recurring problems
friendly-staffresponsive-managementquiet-communitywell-maintainedpest-problemsslow-maintenanceoverpriced
Best for: quiet-seeking tenants who prioritize location and staff service over modern finishes
Think twice if: original appliances, pest issues, and slow emergency response conflict with premium pricing and move-out billing practices

What this place gets right

  • highly praised leasing and office staff
  • quiet, safe North Austin location near HEB and Trader Joe's
  • personalized community management

Before you tour or apply

  • Leasing staff Isabella, Kristine, Melissa frequently named for going above and beyond
  • Maintenance crew Alex and Bruno provided evening emergency AC repairs
  • Building 35 (separate from main complex) offers more privacy and parking but harder for delivery drivers to locate
  • Original 1984 refrigerators, stoves, and kitchen cabinets still present in some units
  • Electric bills reported from $120-$250/month depending on usage and unit orientation
  • Complex reported freezing pipes during winter storms with slow emergency response
  • Cockroach cycles reported requiring frequent exterminator calls
  • Move-out charges disputed ($700-$800 cited for alleged damages, including cleaning accusations despite clean condition

Resident ratings

Luxury Apartments
Praised for location and staff warmth, but unit quality does not match luxury pricing; aging appliances and finishes undercut premium positioning

How it stacks up

  • Rated 3.9 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 96
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
98
4
15
3
11
2
9
1
30

FAQ

What appliances are in the units?
The business's website lists an all-electric kitchen with pantry and built-in bookshelves. Reviewers report many units retain original 1984 appliances (refrigerator, stove, kitchen cabinets). Management replaces appliances when they fail.
How responsive is maintenance in emergencies?
Mixed: some residents reported same-night emergency AC repairs; others waited days for critical heating repairs during winter cold.
Are there parking and pool amenities?
Yes. The website lists covered parking and a swimming pool. Reviews confirm two pools on site. Building 35 units have abundant parking but may be harder for delivery drivers to reach.
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Last updated 2026-09-22