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Luxury Apartments
Museo and Channings Mark
Luxury ApartmentsPet-Friendly Apartments
- Location
- Jollyville, Austin
- Services
- Luxury Apartments, Pet-Friendly Apartments
- Reviews
- 162
- Ranking
- #615 in Luxury Apartments
- Best for
- Short-term residents renewing leases with established staff support; avoid if you need responsive maintenance.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.
What we found
New residents and those renewing leases often praise staff member Jillian's professionalism and the peaceful setting with walking trails and a pool. The property shows well on tours and common areas maintain cleanliness when management is stable.
However, most recent residents report a sharp operational decline since mid-2024. Maintenance requests sit unaddressed for weeks despite follow-ups, pest control has failed to handle an ongoing squirrel infestation, and the office frequently does not return calls or emails. Former residents describe being ghosted for security deposit refunds that remained unpaid months after move-out, and multiple ownership and management transitions over the past year appear to have disrupted basic operations and tenant communication.
Residents also flag that single-pane windows cause high heat load and poor soundproofing lets neighbor noise bleed through, making the space stressful for sensitive sleepers. Appliances like toilets, refrigerators, and dishwashers are reported to have lingering defects that maintenance has not resolved across years of work orders.
Praised for
- Leasing staff attentive (Jillian named)
- Trails and pool amenities
- Peaceful setting and neighbors
- Clean property when maintained
Watch-outs
- Management changes tied to service collapse
- Maintenance requests ignored or falsely marked complete
- Security issues (theft, broken gate)
- Unresponsive to calls and emails
- Security deposits not returned
- Poor soundproofing and aging appliances
responsive-managementunresponsive-maintenancesafe-securepackage-theftfriendly-staffslow-maintenancewell-maintainedpoor-soundproofing
Best for: Short-term residents renewing leases with established staff support; avoid if you need responsive maintenance.
Think twice if: You have maintenance concerns, noise sensitivity, or may need your security deposit returned promptly. Management instability has left service requests unresolved for weeks.
What this place gets right
- Named leasing staff support (Jillian)
- Walking trails and amenities
- Proximity to Arboretum and Domain
- In-unit washer-dryer included
Before you tour or apply
- Leasing staff member Jillian noted for professionalism in move-in and renewal
- Squirrel infestation in ceiling unresolved after three weeks of pest control requests
- Security deposit delays of months despite multiple contact attempts
- Multiple management changes within one year (as of recent reviews)
- Toilets running continuously across units for years without repair
- AC outages lasting two months without resolution
- Pool maintenance reportedly ceased and delegated to unofficial staff
Resident ratings
- Luxury Apartments
- Strong leasing experience with Jillian; severe operational decline since mid-2024 with unresolved maintenance and poor tenant communication.
- Pet-Friendly Apartments
- Dog park available; however, pest control failures (squirrel infestation) and unresponsive maintenance suggest care gaps.
How it stacks up
- Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 59% of the businesses in this directory.
What keeps coming up
trailspoolnew managementprofessional staffquiet atmospherefriendly neighborsquick maintenanceleasing officegymmove in process
How we scored this
How We Score Star rating 5
Review volume 96
Review recency 100
Review sentiment 32
Profile completeness 75
Verification 30
Breaking down the ratings
5
94
4
5
3
5
2
6
1
52
FAQ
- What move-in specials are available?
- Their website lists $99 total move-in for July, with 10 weeks free on one-bedroom apartments and 8 weeks free on two-bedroom apartments.
- Does the complex have in-unit laundry?
- Yes, in-unit washer-dryer is included in apartments.
- How long do maintenance requests typically take?
- Reviewers report that since recent management changes, service requests now take two to three weeks to address, compared to two days previously, and some have been marked complete without work being done.
Similar apartment complexes nearby
65
Great Hills
3.9(163)✓ Google-verified
Great Hills has a split reputation: residents consistently praise the leasing team (especially Isabella, Kristine, and Melissa for professionalism and friendliness) and value the quiet North Austin location near shopping. The core problem is aging units with limited upkeep. Reviewers report original 1984 appliances still in use, chipped paint, single-pane windows, and cockroach cycles. Critical complaints center on broken move-in promises, slow emergency responses (heating during winter outages), and high move-out charges even when apartments were left clean. Staff quality masks structural decay. Several long-term residents stayed 2+ years and plan to remain, citing safe surroundings and responsive leasing staff who personally know tenants. Others left within weeks due to failed HVAC during summer heat and management defending failed-seal windows. Maintenance quality is inconsistent: some praised Alex and Bruno for evening AC repairs; others waited days for emergency heating fixes. Cost of living is high (electric bills up to $250/month reported) due to old single-pane windows and inefficient systems.
Luxury Apartments
60
Northland at the Arboretum
3.6(141)✓ Google-verifiedPublishes prices
Good leasing staff like Terri and Brad make the tour and signup process smooth, and some tenants report maintenance responding within days. However, mold growth tied to water quality, slow repairs, and management unresponsiveness dominate complaints. Security deposit disputes and move-out cleaning fees are common grievances. The community offers spacious one- to three-bedroom units with high ceilings, pet areas, and a pool. Dog waste and unleashed dogs on grounds are recurring concerns. Residents note a divide between professional maintenance teams and inconsistent management, with significant turnover making it hard to know what standard to expect.
Pet-Friendly Apartments